• When goods are not in conformity with the contract of sale, we are entitled to a remedy.

• The legal remedies available are either repair or replacement, or part or full refund of the price paid.

• The remedy opted for should be made available as soon as possible and should not cause any significant inconvenience to consumers.

• Part or full refund may be claimed when repair or replacement are not possible or cannot be carried out without significant inconvenience.

• The final seller is liable to provide one of the legal remedies.

• A remedy may be claimed within two years from the delivery of the goods.

• Traders cannot limit or deny what consumers are legally entitled to.

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