• To avoid misunderstandings when buying online, it is advisable to get hold of: the seller’s name and physical address (not e-mail/web address); ordering procedures and delivery schedule; method of payment; full cost of the item or items, including postage, packaging, taxes and any other charges that may apply; cancellation terms and complaints procedure just in case we are not satisfied with the goods.

• We should make sure that the site is secure. Look for a padlock symbol at the top or bottom of the screen.

• We should always check our credit card statement carefully to make sure that we have been billed correctly.

• In case of non-conforming goods, as online shoppers we have the same rights for remedy and compensation.

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