• An airline cannot refuse a reservation because of a person’s disability or reduced mobility.
• Upon booking a flight ticket, disabled travellers must make a special request for help. Such a request should be made in writing.
• An airline must be given at least 48 hours’ notice of the help the traveller with reduced mobility is likely to need.
• Disabled travellers should check with the airline what kind of help it can offer before making the reservation.
• An airline may only refuse a booking for a disabled traveller due to safety reasons or if the size of the aircraft makes it physically impossible to embark that person.
• People with reduced mobility have the right to carry two pieces of mobility equipment at no cost.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.