• The purchase of a package holiday is protected by the Package Travel Regulations.

• Travel agents and tour operators are responsible for the holiday they sell and must ensure each and every aspect of the holiday is as promised.

• When booking flights and accommodation online, we should be provided with the geographical address and telephone number of the company we are dealing with.

• Before booking accommodation, we should search the web for feedback from people who actually stayed at the hotel we are planning to book.

• Any booking should be confirmed in writing describing all the goods and services paid for.

• Extra protection may be obtained by purchasing a travel insurance policy.

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