• Before engaging someone to carry out a service, we should first shop around and compare price quotes.
• The quality of the service and the reputation of the provider should always be taken into consideration.
• Gather as much information as possible on who will provide the service and on the actual service.
• The service should be carried out with reasonable care and skill.
• When the service is not carried out as agreed, we should complain with the trader and give them an opportunity to put things right.
• If no solution is reached with the seller, we may file a complaint with the Office for Consumer Affairs.