• Whether a credit note should be accepted or not depends on the reason why we are returning the goods.

• When goods are faulty we are entitled to a cash refund if repair or replacement are not possible.

• If there is nothing wrong with the goods we want to return, a credit note is more than what we are legally entitled to.

• Most credit notes have terms and conditions attached to them, which we need to observe.

• Ideally the terms and conditions how to use the credit note should be written on the credit note.

• Once we accept a credit note as a solution for faulty items, then we cannot change our mind and ask for a different remedy.