• When we have a complaint, we should contact the seller or service provider immediately.

• When complaining, we should clearly explain what the problem is and what kind of solution we are expecting.

• We should not expect something we are not legally entitled to.

• Our attitude with the trader should be assertive, not aggressive.

• If speaking to the trader is not sufficient, we should put our complaint in writing.

• When necessary, we should seek the help of the Complaints and Conciliation Directorate at the Office for Consumer Affairs.

• If mediation proves unsuccessful, we can submit our case to the Consumer Claims Tribunal.

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