• In distance selling, the law protects us in cases of delay or non-delivery of goods ordered.

• The seller must observe the agreed delivery date in the contract of sale.

• When no delivery date is specified, the Distance Selling Regulations stipulate a timeframe of 30 days from date of order.

• When goods are physically ordered from a shop, we must ensure that the delivery date is clearly specified in the contract of sale.

• When delivered goods are not as agreed, we are legally entitled to a remedy.

• During the cooling-off period, goods bought through distance selling can be returned to the ­supplier even if they are not damaged.

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