I have asked the VAT Department to provide me with information concerning VAT refund on bicycles as promised in past budgets. After 10 days, the VAT Department did not reply to my e-mail leaving me without any answer and, at the same time, breaching and forfeiting their quality service charter. To make matters worse, the Ministry of Finance (communications officer) was copied in on the e-mail and did not respond either.
There is a serious dysfunction in the VAT Department and the Ministry of Finance in this regard and I have come to the conclusion that the Budget measures on bicycles are wishful thinking.