About three weeks ago, I called ARMS Ltd and asked how often we should receive our water and electricity bills. I was told that they should be sent every two months. At that point, I informed the lady answering the call that our last bill indicated August 26 as the invoice date, that is six months earlier!

After giving her all the details she asked for, she advised me to take the readings and phone again or send an e-mail if I wanted to receive the bill, which was already overdue by four months. I informed her that we’re on the Smart Meter system, but that didn’t alter anything.

Please note that, together with our last bill, dated August 26, we received a letter happily informing us that there will be no more need for meter reading and estimated bills because, now, we are on the Smart Meter system!

May I then ask why I was told to take the readings myself and, in the first place, why were the bills not sent when they were due?

Moreover, please also note that till today – March 14 – we haven’t yet received the bill even though the employee said she’d file a report about the overdue bills!