On Thursday, June 15, at 10.30pm I was at the bus stop (X1) at the airport. According to the printed timetable as well as the electronic signage, the last bus was due at 10.50pm.
An X1 did arrive a few minutes before the scheduled time and stopped for five minutes but the driver would not let me and about another 15 people to board as, he assured us, it was not his turn. The supervisor/dispatcher (or so it seemed) told us to wait and soon left with this X1.
At one point, the electronic signage did not display Bus X1 any longer. We waited until 11.15pm, but the scheduled X1 bus never arrived. All of us stranded passengers had no option but to get a costly taxi to our destination.
The next day I lodged a report (No 144943) with Transport Malta and was told to call within a week for a clarification. I called 10 days later, but the man at customer care told me he had no explanation.
Of course, I and my fellow stranded passengers can never trust public transport again. Besides, its customer care is simply a joke.