Uber’s new global boss Dara Khosrowshahi will meet London’s transport regulator on Tuesday as the taxi hailing app fights to keep its licence in one of its most important foreign markets.
Transport for London, which runs and regulates the capital’s transport system, shocked Uber last month by deeming it unfit to run a taxi service and refusing to renew its licence.
TfL cited the firm’s approach to reporting serious criminal offences and background checks on drivers.
Reuters reported on Monday that Uber’s top boss in Britain, Jo Bertram, would be quitting in the next few weeks to take up an undisclosed new role outside the company.
Uber’s British management has been criticised by London mayor Sadiq Khan, who is also chairman of TfL. Khan said the firm needed to spend less time hiring “an army of PR experts and an army of lawyers” and instead address issues raised by TfL.
Khan, a centre-left politician from Britain’s opposition Labour Party, approved yesterday’s meeting between Khosrowshahi and TfL Commissioner Mike Brown, who is in charge of TfL’s day-to-day operations.
Uber’s licence expired on September 30 but its roughly 40,000 drivers are still be able to take passengers until an appeals process is exhausted, which could take several months.
Khosrowshahi was appointed Uber chief executive in August, replacing co-founder and former boss Travis Kalanick and has promised change at the $70 billion firm.
He is battling to steer a new course for the app, which has faced regulatory crackdowns, court cases, bans and protests around the world, as well as several boardroom controversies.
In a sign of broader problems facing Uber, Khosrowshahi was also expected to call into a contentious board meeting in San Francisco yesterday which was to look at cutting the influence of Kalanick, sources said.
The meeting was to consider proposals to strip early investors of supervoting power and secure a multibillion-dollar investment. Kalanick, ousted by investors in June, contends that fellow Uber board members are moving too fast on a dramatic restructuring, sources said. Trying to repair relations with the authorities in London, Khosrowshahi last week struck a more conciliatory tone in an open letter to Londoners, marking a new approach for a firm which has deployed a combative style to break into closed markets around the world.