I recently decided to leave my car in the garage and travel by bus. I bought a Tallinja card and everything seemed fine. However, after a while, the first three digits of the customer number on the card were obliterated, so I applied for a new one.
Malta Public Transport soon came to the conclusion that the fault was mine and told me that their policy is to charge €5 for a new card. I felt that this was very unfair because anyone with a brain could tell the card was faulty.
I wrote to the Transport Ministry with a copy of my bus card to prove that for the card was faulty. It seems that the ministry thought my letter was not worth considering, as I haven’t even received an acknowledgement.
Could this be a case of Malta Public Transport making an extra profit from their customers?