• We should shop around to find the best deals.
• It is our responsibility to read all literature that comes with the product or service we are buying.
• A product must be used as instructed by the manufacturer or seller. If not, we may not be entitled to a remedy.
• We should keep the evidence related to the goods and services we purchase.
• We should examine the goods we are about to buy.
• We are responsible for the choices we make and if we change our mind, the law does not protect us.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt