In his rather lengthy apologetic letter (November 3) regarding the longer-than-usual call waiting times that Melita customers are facing when contacting its call centre, Melita’s director of PR and customer experience referred to my case, saying it was resolved to my satisfaction prior to the publication of my letter on October 23.

Either the Melita director is not aware of what is going on around him or else he tried to misguide readers.

I categorically deny what he said in his letter because, up to the time of writing, the erroneous charge has not as yet been rectified and I am still out of pocket to the amount that was wrongly charged by Melita.

I wish to advise the Melita director that I received a call from Melita’s offices the day my letter appeared and, as I advised the caller that I could not take the call at the time, I was promised a call within 15 minutes. After almost two weeks, I am still waiting.

 

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