Melita would like to assure all its customers once again that no extra charges apply for KartAnzjan holders and subscribers who are older than 60 years and who choose to continue receive printed bills instead of electronic billing. The matter raised by Joe Galea (August 6) is based on incorrect information and a wrong perception.

Melita is the only home entertainment and telecom operator in Malta to apply a fee waiver for 60+ subscribers who request to receive a printed bill.

Elderly people may request to continue receiving printed bills at no additional cost, upon presentation of their valid KartAnzjan or ID card, at any of our outlets.

Free electronic billing is also available to all Melita customers by registering to MyMelita, which also provides itemised bills and other useful features to help customers manage their account.

It is also totally incorrect to state that Melita imposes charges customers for settling bills through payment channels other than online or direct debit.

Melita would like to assure all customers that bill payments made by cheque do not incur a surcharge. It accepts all forms of conventional payment methods, without surcharges, irrespective of customers’ preferred payment methods.

Melita accepts payment through numerous channels: by cheque, in cash at any Melita outlet, by credit or debit cards, through automated machines in Melita outlets, online through the secure portal MyMelita (www.melita.com/MyMelita), via the MyMelita app on smartphones, at third party resellers as well as through the internet banking service of most local banks.

Should any of our customers require additional information, they can go to www.melita.com/contactus, visit any of our Melita outlets or call 2727 0270.