Melita’s self-care app for smartphones and tablets, aptly named MyMelita, has been shortlisted as a finalist for the Malta Communications Authority eBusiness awards 2015.

Since its launch, the app was downloaded more than 20,000 times.

Developed by the in-house technology team at Melita, the app is unique in the local telecom industry for its features and functionality. MyMelita aims to make life easier for customers seeking information about their Melita accounts by providing easy-to-use features for managing all four services offered by the company: mobile, television, internet and telephony.

In addition, the app includes access to information which is normally sought through the company’s Call Centre such as monitoring usage for data, SMS and calls, credit top-up for prepaid mobile numbers and requests for information from Melita’s customer support representatives.

Through the phone’s in-built GPS technology the app also enables users to identify the nearest Melita store and prompts notifications of service interruptions happening on their home or office services.

The app also facilitates the bill settlement process by accept-ing payments through mobile. All functions are available round-the-clock on both Android and iOs platforms.

“The launch of this app marked a very important milestone in Melita’s efforts to provide more online customer service touch points and to improve the overall customer experience through an enhanced delivery of customer services. The shortlisting to the final stage of the MCA eBusiness awards gives recognition to the hard work put into this project by Melita’s technology and customer care teams,” said director of customer experience Malcolm Briffa,

The evaluation and shortlisting process was carried out by an independent committee set up for this purpose by the Malta Communications Authority. The committee included representatives of academia, industry and government.