Following the successful implementation of Malta Freeport’s web portal last year, the company has now launched its community portal which can be accessed without the use of a password but simply by keying in the container number being queried.

On the web portal, Malta Freeport’s clients – the shipping lines and the shipping agents – are given real-time access to crucial information for their operations. The information provided through the community portal will assist the local and international business community, particularly the end consumers, by providing them with online container tracking information.

The portal will also be providing the community with updated real-time vessel operations schedule, a function widely requested by clients. The tool will also provide transparent and easily available information to end clients which will reduce administration processes.

Meanwhile, a detailed survey was carried out by Malta Freeport over the past months involving all key players within the domestic market. The revision of the opening times at the Main Gate was one of the main issues mentioned by the respondents.

Based on these results, Malta Freeport has now extended its operating times as follows:

MFT Delivery Gate will open from 6.30am to 5.45pm without a break.

On Saturdays, MFT Delivery Gate opening times will remain unchanged i.e. 8am to 11.30am.

Customers will still have the possibility to send a request for the release of urgent containers during the remaining hours as per procedures already in place.

In its endeavour to reduce as much as possible the paperwork related to its Main Gate operations, Malta Freeport has embarked on an ambitious project to increase efficiency in its gate operations.

The work undertaken to date is already yielding the desired positive results and discussions held with the various stakeholders have already led to notable enhancements in the operational processes.

“Malta Freeport is proud that with the various measures it pursued on the technological front, as well as from the operational and infrastructure aspects, the company is witnessing truly encouraging results as regards the service it is offering to the local business community,” the company said in a press release.

“The company fully understands its responsibilities within this sector and will continue striving to enhance the services being offered to the local community to ensure that it will continue offering them efficient and efficacious services in line with their requirements.”