Having had the good fortune of going on a cruise but the misfortune of possessing a smartphone, I would like to share with readers my experience. Hopefully, someone will learn from what I went through.

I phoned Go customer care to inform them I would be going to Norway and to ask them about mobile phone tariffs. I was told that it was cheaper if I received calls and did not make calls myself. They did not ask what kind of phone I owned or if I was going on a cruise even though these are very important factors.

Other service providers I have dealt with asked all the relevant questions and gave the appropriate information to be of help to their faithful patrons. You are told to deactivate certain data functions so as not to incur high tariffs.

It would have been better for me had I googled the information!

Brush up your act Go customer care. The people who man the phones should be told to ask the essential questions in order to make sure that their ‘valued’ patrons would not end up incurring exorbitant fees – in my case €161 for a five-day holiday!

Shame on Go for such a disservice to clients.