While most people were scratching their heads over what to give their loved ones this festive season, Anna Cavallaro had three presents specially reserved for patients at the Mater Dei Hospital: time, care and a ready smile to brighten up their day... and not just for Christmas.
Ms Cavallaro, 52, forms part of Volserv voluntary services, an organisation set up in 2007 by Solidarity Overseas Service Malta (SOS Malta) in partnership with the Health Ministry.
It is made up of a friendly army of some 180 volunteers who carry out a number of non-medical and non-clinical duties that help enhance the experience of patients and their relatives.
“I first heard of Volserv when I came across (voluntary service officer) Richard Cassar on a television programme. He was appealing for volunteers to join the organisation. I had recently retired from my job as a flight purser and thought that this would be an excellent way of utilising my free time constructively,” Ms Cavallaro recalled.
She joined Volserv in December 2011 after successfully sitting for an interview aimed at gauging a prospective volunteer’s aptitude for the job, which requires good communication skills, the ability of working within a team and empathising.
Ms Cavallaro was tasked with managing and coordinating the mobile library. Together with fellow volunteer, “the absolutely fabulous”, Rose, she pushes the trolley through various wards distributing books, newspapers and magazines to patients.
“We rely totally on donations. We’re in particular need of Maltese books at the moment. All types of books are welcome, though. We even get requests for colouring books from illiterate patients.”
Patients can take their chosen book home with them when discharged and deposit it at the customer care centre at their next hospital visit.
But Ms Cavallaro has an ulterior motive to merely acting as a librarian – she also engages patients in conversation, befriending them or simply lending an ear.
“My job as a flight purser provided me with excellent training. I’m used to keeping a smile on my face. And the patients are so appreciative of the time we dedicate to them. We get to know them on a first-name basis, especially those who are on dialysis and visit the renal unit up to four times a week. Each person has a story to share.”
While some stories are undeniably heart-wrenching, Ms Cavallaro has had her fair share of comic moments too.
“I once came across an elderly patient who taught line dancing.
“He attempted to teach Rose and myself some moves. You should see us line dancing in the middle of the corridor with the trolley. People thought we were crazy!”
Ms Cavallaro confesses that, after each hospital visit, she is left with a warm feeling of satisfaction.
“I’m always left feeling gratified that I was able to help put a smile on the patients’ faces. A few minutes of your time might make a difference to those who really need the support. Most of us are busy people but we can definitely find the time if we prioritise. Trust me, the joy is certainly felt both ways.”
Mr Cassar can be contacted on 2545 4150 or through richard.cassar@gov.mt