Melita plc office staff ought to organise themselves if they really want to be of a service to the public.

In mid-June I contacted them by telephone, in writing and later at their Valletta outlet to advise them that I no longer required their internet service. Nothing was done about this. One day in September I was asked to go and see one of their officials at the head office.

When this official was contacted by the receptionist at first she did not know what this was all about, then eventually the receptionist looked at and copied my ID card and got me to sign a form.

Melita staff contacted me again at the beginning of October and asked me to return the modem to their head office. This was done on October 2 but now Melita is insisting that I pay for three months internet rental even though the property in question was uninhabited and there was no service during those three months.

This is because I did not send them a copy of my ID card when I first wrote to them.