HSBC Malta has recruited over 20 new bank cashiers to further enhance the customer service at its branches in Malta and Gozo. This intake of bank cashiers will facilitate the increasing need for face-to-face interaction with customers who require a personalised approach to banking and financial services.

HSBC also installed a new cashier point in its Buġibba branch and are planning two new cashier points for its Swieqi branch.

“HSBC Malta’s recruitment of new cashiers is part of the bank’s continued investment in its Malta business. This is being done together with the modernisation of branches, the installation of next-generation ATMs in all of its branches, and an extensive upgrade of the bank’s computer systems,” said HSBC Malta’s head of retail banking and wealth management, Paul Steel.

“As front line employees with considerable responsibility, HSBC’s tellers undergo extensive training and preparation to ensure that HSBC’s customers benefit from the highest levels of service,” he said.

The staff in HSBC’s branches are also trained to assist customers using the bank’s automated services such as ATMs, internet banking and phone banking. Over the past years, the bank has invested considerably in Express Banking services, which provide higher levels of customer satisfaction.