The local business community involved in IT service provision was recently invited to attend a business breakfast organised by the ISACA Malta Chapter, as part of the chapter’s drive to raise awareness and provide educational material on information systems.

As an independent, non-profit, global association, ISACA (www.isaca.org) engages in the development, adoption and use of globally-accepted, industry-leading knowledge and practices for information systems.

Kaya Kazmirci, past president of the ISACA Istanbul Chapter, delivered a highly practical and informative talk on the introduction of service level agreements (SLAs) that a Turkish telecoms operator introduced with great success to its customers. As part of the case study, Mr Kazmirci mapped the achieved objectives against COBIT 4.1 as well as the recently-introduced COBIT 5.

The attendees were able to openly discuss the ways and means of committing to service targets with existing and potential customers. This is a great selling point, a huge market plus for ISPs, data centres, IT service desks (call centres) and indeed other organisations delivering e-service in today’s digital economy.

ISACA Malta said the event was well received by its members, and indeed by many non-members who joined, including from banks, government, advisory firms and others.

www.isaca-malta.org.