Right to satisfaction of basic needs
• To have access to basic essential goods and services, adequate food, clothing, shelter, health care, education and sanitation.
Right to safety
• To be protected against products, production processes and services hazardous to health or life.
Right to be informed
• To be given facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
Right to choose
• To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
Right to be heard
• To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
Right to redress
• To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
Right to receive consumer education
• To acquire knowledge and skills needed to make informed, confident choices on goods and services while being aware of consumer rights and responsibilities and how to act on them.
Right to healthy environment
• To live and work in an environment that is non-threatening to the well-being of present and future generations.