I use Go for my internet connection, usually safe in the knowledge that they mean it when they say Cusomer Care 24 hours a day.

On Sunday I needed their techical help to continue with my work. The girl who answered me, polite as always, couldn’t solve my problem. She asked me to send an email.

I replied that I needed the service then, not later during the week and asked her to pass me to a more technical person. She said none was available on Sunday.

So much for my peace of mind.

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