I refer to Brian J. Simmons’ letter Malta In WWII (March 19).

As most of us know, the responsibility of a vendor towards its customers is to replace, without question, any damaged article purchased from the vendor.

In the case of Mr Simmons, the DVD which he purchased from the Malta Aviation Museum worked perfectly, as stated by the customer when he described the contents in detail.

Apart from that, the DVD in question, Malta In WWII, is screened almost constantly at the Aviation Museum for all visitors to view and the vast majority of visitors that have been buying this DVD for the past few years, do so, after watching the whole video so they are well aware of its contents.

When Mr Simmons visited the Aviation Museum last February, he did so using a scheme run by Holiday Malta, where customers present a voucher on entry and we are then eventually given €3 instead of €6 per visitor.

The museum has not yet benefited from his visit.

We sell the video for €12.95 , €1 less than other outlets, and make a profit of €2.92.

Mr Simmons has stated in his letter that he did not return the DVD in order to support the Aviation Museum with his €2.92, yet now he had a change of heart and has publicly used this newspaper to give the Malta Aviation Museum a bad name.