On December 1, a Go technician called at our house after we reported a fault with the internet service. He had to leave in a hurry because he had parked his van in front of a garage. He only had time to check with his instruments that the internet was working fine but not on our PCs. The technician left straightaway after a neighbour rang our doorbell so he would move the van. Anyway, the internet service was fine but later in the day we found out that the landline was not working. We reported the fault the same day.

To date, Go have not repaired the fault with the landline even if we called several times. Their customer service personnel on the free phone insisted that we will have to pay if the technician calls again. At present, we have a home pack service with Go, which includes internet, four mobile phones, landline and TV.

To add insult to injury, Go will charge us a fine if we terminate the contract and we will also have to pay the package for the past month, even though it is only partly functional.

What are our rights?

We have been Go clients since 1993 and never expected to find ourselves in this situation.

Both my wife and me have full-time jobs. We have two children and we cannot afford to remain any longer without a landline. Furthermore, we have no more time to waste with Go.