I refer to Helen Borg Bonnici’s letter of January 30.

Contrary to what was stated, ARMS Ltd’s records show that the customer’s e-mail (which we received close to our end of day) was actually answered in less than 24 hours from the time of receipt. Somehow, the customer never received/read this e-mail.

Upon publication of her letter by Times of Malta, a customer care official phoned the customer and provided her with the exact day and time when her enquiry was answered.

Meanwhile, the customer was once again offered a number of options on how to submit the meter readings to ARMS Ltd for the company to verify the data that appears on the bill.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.