I refer to the letters by Jason Zammit and Andrew Borg-Cardona (who seems to know it all) regarding the Gozo Channel service.
One thing Dr Borg-Cardona forgot to mention in his letter is that, because he drives a motorbike, he is able to jump the queue, proceed to the front of cars that may have been waiting for hours and is never loaded on the second tier. The service has improved but as long as we have one service provider, whoever it is, the customer will always be at its mercy.
I wish one day we will have a tunnel but probably not in my time.