• It is important to observe the time limit by when gifts can be returned or exchanged.

• Legally, retailers are not obliged to change an item because customers either do not like the gift or do not need it.

• We should always check what return policies a shop has before expecting specific solutions.

• When gifts are faulty, we are entitled to specific legal rights, and a shop’s return policies have no impact on these rights.

• Gifts purchased online may be returned during the cooling-off period without any reason.

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