• We must ensure that the gifts we are buying can be returned and exchanged by asking about the shop’s returns policies.

• Check about any terms and conditions attached to the shop’s returns policies.

• Check about products that are not exchangeable.

• Consumer law protects us when the product purchased has a defect or is not in conformity with the contract of sale.

• A cooling-off period applies to goods purchased online, through teleshopping, via catalogue, telephone and doorstep selling.

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