• We must ensure that the gifts we are buying can be returned and exchanged by asking about the shop’s returns policies.
• Check about any terms and conditions attached to the shop’s returns policies.
• Check about products that are not exchangeable.
• Consumer law protects us when the product purchased has a defect or is not in conformity with the contract of sale.
• A cooling-off period applies to goods purchased online, through teleshopping, via catalogue, telephone and doorstep selling.