I am now really disgusted with the service being rendered by bus operator Arriva.

It is not just the drivers that are letting the company down. In my opinion, their Customer Service Department is even worse. It is anything but a customer service.

Every time I had occasion to contact them I was always completely ignored and I never got any reply. In the latest case, I sent them an e-mail on August 9 and after almost a month I am still awaiting their reaction.

If it takes them four weeks just to answer a complaint, imagine how much longer it will take them to ensure that the transport service renders a good service to us commuters.

Needless to say, the situation is still the same as in the past and I will not be surprised if my original letter was thrown in the waste paper basket when received.

No wonder everybody is losing trust in Arriva and private cars are still on the road.

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