Melita would like to assure all its customers that bill payments made by cheque do not incur a surcharge, as erroneously claimed by Mairin Drago (July 1).

Melita accepts all forms of conventional payment methods, without surcharges, irrespective of our customers’ preferred payment methods.

Melita accepts payment through numerous channels: by cheque, in cash at any Melita outlet, by credit or debit cards, through automated machinesin Melita outlets, online through the secure portal MyMelita (www.melita.com/MyMelita),through the MyMelita app on smartphones, at third party resellers as well as through the internet banking service of most local banks.

Other claims published in the letter of July 1 are also incorrect.

Elderly people may request to continue receiving printed bills at no additional cost upon presentation of their valid KartAnzjan or ID card at any of our outlets.

Free electronic billing is also available to all Melita customers by registering to MyMelita, which also provides itemised bills and other useful features to help customers manage their account.

Should any of our customers require additional information, please visit www.melita.com, any of our Melita outlets or call 2727 0270.