We have flown Air Malta for over 38 years and never had any complaints to make until now. In fact, I have three complaints about three flights in three months.

One, I booked seats online 24 hours before the flight but was given different seats at the airport. Two, after, Air Malta by mistake cancelled our flights home, they sorted the matter out but they then charged me £25.50. Three, our itinerary indicated we would fly from Gatwick, as we had booked. The day before we were due to travel, I tried to book seats but was told we were not on that flight. After many phone calls to Air Malta’s call centre’s in both the UK and Malta, we were told we were flying from Heathrow.

Having filled all the forms when booking the flights, including also an e-mail address, I wonder why was it left until the last minute to inform me of this?

Having written to and e-mailed the airline’s customer care and the booking department several times, the replies were an automated acknowledgement but not answering my queries.

I wrote to the CEO on June 1 but got no reply. I wrote to the chairman on June 17 and, again, got no reply.

My wife and I are in our 80s and try to fly without problems.

What do we do now as we have a further five flights booked with Air Malta for this year?

For anyone reading this may I recommend further reading material: Hans Christian Anderson, Aesop’s Fables or Grimm’s Fairy Tales.