I refer to Brian C. Taylor’s letter Arms And A Leg… (July 25). We have tried to contact Mr Taylor but to no avail. I suggest that Mr Taylor contacts our call centre on free phone 8007 2222 between 8 a.m. and 4 p.m. for a more detailed explanation with regard to the case mentioned.

In addition, we apologise to Mr Taylor and those customers who encountered problems when trying to pay their bills online at www.smartutilities.com.mt between July 20 and July 23. The problem has been solved.

We encourage customers to use the service of online payment since it is convenient, safe and easy to use. In addition, if one wants to access all one’s bills online, one can do so by becoming a registered user of ARMS’ website.

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