Twenty seven Intercomp employees have just obtained the City & Guilds Award in Customer Service, having completed a course with Misco Consulting.

Misco started delivering the City & Guilds Award in Customer Service programme since last September registering a 100 per cent pass rate, with 98 per cent of participants receiving the highest achievement of First Class Pass.

The Awards in Customer Service are designed to provide participants with the skills required to deliver efficient and reliable customer service. Throughout the course, participants gain an understanding of customer expectations and needs and are able to deal effectively with customer requests.

Stephen Falzon, director of technical services at Intercomp said: “Achieving this award in customer service is an important development for our organisation. It has really boosted the confidence of our employees and provided them with the skills to become more effective in their jobs, which is particularly important in these difficult times when good customer service is vital. We definitely feel more focused and hope to build on our newly acquired skills in the workplace.”

Morgan Parnis, business development director at Misco Consulting said: “By investing in customer service training, organisations can ensure that their employees are confident in their abilities and able to support a customer-focussed culture which means that the organisation is able to respond quickly and flexibly to individual customer needs.”

Misco Consulting runs a range of City & Guilds qualifications including customer service and office procedures.

City & Guilds is the UK’s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8,500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done.