Intercomp now employs 27 staff members who have just acquired the City and Guilds award in customer service, having completed a course with Misco Consulting.
Misco started delivering the City and Guilds award in customer service programme since last September, registering a 100 per cent pass rate, with 98 per cent of participants receiving the highest achievement of First Class Pass.
The awards in customer service are designed to provide participants with the skills required to deliver efficient and reliable customer service. Throughout the course, participants gain an understanding of customer expectations and needs andare able to deal effectively withcustomer requests.
The training, delivered over a 15-hour programme, is a flexible course that Misco designs according to clients’ specific requirements. Intercomp employees attended two evening sessions a week between 5.30 and 7p.m., showing a high level of commitment after a full working day. Members of staff also worked on developing their skills to listen, help and meet the needs of customers.
Stephen Falzon, director of technical services at Intercomp, said: “Achieving this award in customer service is an important development for our organisation. It has really boosted the confidence of our employees and provided them with the skills to become more effective in their jobs, which is particularlyimportant in such difficult times when good customer service is vital. We definitely feel more focused and hope to build on our newly-acquired skills in the workplace.”
Morgan Parnis, business development director at Misco Consulting, said: “By investing in customer service training, organisations can ensure that their employees are confident in their abilities and able to support a customer-focused culture which means the organisation is able to respond quickly and flexibly to individual needs.”
Misco Consulting runs a range of City and Guilds qualifications including customer service and office procedures.
City and Guilds is a leading provider of vocational qualifications in the UK, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement.
With over 8,500 centres in 100 countries, City and Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done.