More remote support for IT needs of small businesses

HP broadened its Total Care portfolio with extensions to the HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for small and midsize businesses (SMBs).

HP Insight Remote Support generates service dispatches for hardware issues detected on its servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

Server and storage availability with HP Insight Remote Support is restored an average of 20 per cent faster due to quicker problem detection, better diagnosis and more rapid initiation of repair activities, the company said.

HP also unveiled Total Care Business Solutions, offerings composed of HP ProLiant and HP BladeSystem servers, HP StorageWorks storage and HP ProCurve networking. These affordably priced technology packages are configured and tested to help SMB customers lower investment costs and simplify deployment.

The new solutions and promotional offers build on HP's Total Care commitment to address critical concerns for SMBs - capturing cost savings and reducing risks of costly business disruptions.

HP Insight Remote Support is available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. The software supports HP servers and storage running Microsoft Windows, Red Hat Enterprise Linux, SUSE Linux Enterprise Server from Novell, and Novell Open Enterprise Server for Netware and Linux.