Consumer Affairs
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Guarantee on a second-hand oven
Q: I have an oven I decided to sell because it does not fit in my new kitchen. I purchased this oven only 18 months ago and it had a two-year commercial guarantee when I bought it. The person interested in buying this oven was put off when I told...
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Use of the term ‘unlimited’
On October 11, the Malta Competition and Consumer Affairs Authority, through the Director General (Consumer Affairs), as empowered by the provisions contained in the Consumer Affairs Act (Cap. 378 of the Laws of Malta), decided that operators Melita...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Free gift coupons, discount vouchers
Everyone loves saving money, and when we actually manage to do so we also like to brag about it with friends and colleagues. Leafing through magazines, we tend to cut out any discount coupons we come across to use on our next purchase. Discount...
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Shoes that do not fit
Q: Five months ago, I bought a pair of shoes from a local shop. When I tried on the shoes, they seemed fine. However, when I went home and tried them on again, I noticed that even though they were my size, it was a large fit. Dissatisfied, I went...
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Weekly consumer advice
• The seller is obliged to give consumers the offer promised on the discount voucher. • The vouchers’ terms and conditions should be fully disclosed to the recipients when vouchers are handed to them. • Consumers should read the terms and conditions...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Package travel, holidays and tours
If you are planning to take a tour or to entrust a travel agency to plan and organise your holiday, there are specific regulations that protect you as a consumer when you make such purchases. To be covered by the Package Travel, Package Holidays and...
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Two-pin plugs
According to the Electrical Accessories Regulations, any electrical accessory should not be fitted with a plug that does not fit the Maltese three-pin socket directly, but a conversion plug must be fitted by the retailer. The conversion plug must be...
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Weekly consumer advice
• The seller of the holiday has to make sure that the holiday is exactly as promised and as agreed in the contract of sale. • Consumers should be given a written copy of the holiday’s sales contract, which should include specific information about...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Using the services of a tradesman
Some jobs require the services of skilled people, such as electricians, tile layers or plumbers. We may also require a technician to fix a faulty appliance or a mechanic to service our car. When we hire someone for a specific job, our rights are...
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Unsafe step ladder
The Malta Competition and Consumer Affairs Authority’s Technical Regulations Division notifies consumers who have bought a nine-step GI 200 Dogrular ladder to stop using it immediately and return it to the seller. The step ladder does not...
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Weekly consumer advice
• When consumers engage someone to do a job, the work must be carried out as agreed and must be of quality. • Goods supplied during the provision of a service must be of good quality and fit for their purpose. • Consumers should only engage...
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How to get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Using the Consumer Claims Tribunal
The Consumer Claims Tribunal is the ultimate step in a consumer’s complaint process. If all attempts to reach an acceptable solution from a seller fail, including mediation by complaints officers from the Office for Consumer Affairs or by a...
