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Consumer Affairs

  • Signed contract not honoured

    Q: I have signed a contract for the installation and supply of a marble staircase amounting to €4,000 and also paid a €400 deposit. It was agreed that the work on the staircase would start in March of this year and finish two months later. Since...

  • Seeking redress

    Are you finding it difficult to seek redress regarding a complaint as a consumer? One of the main functions of the Consumer Affairs Council is that of monitoring the working and enforcement of laws that directly affect the consumer in Malta. The...

  • Weekly advice

    • Goods displayed for sale must be properly indicated with a price. • The indicated price must be the final selling price, including VAT and any other taxes or charges. • Products shown in adverts do not have to include a selling price. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights of air passengers with reduced mobility

    Rights of air passengers with reduced mobility

    Regulation (EC) No. 1107/2006 gives the right to people with reduced mobility to equal opportunities when opting to travel by air as other citizens. This regulation prohibits operators from refusing reservation or boarding to people because they...

  • Laptop problems

    Q: A year-and-two-months ago I bought a new laptop with a two-year parts and labour warranty. A few weeks ago I returned the laptop to the seller because I could not switch it on and when I finally managed, it made beeping noises. After a week,...

  • Weekly advice

    • People with reduced mobility must have equal opportunities when opting to travel by air as other citizens. • They cannot be refused a reservation because they need special assistance. • Disabled travellers have the right to carry two pieces of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Booking holidays from websites run by third parties

    Booking holidays from websites run by third parties

    As summer approaches, many have already been thinking of booking their annual holiday. Many consumers use the internet to book their holidays and often make use of third-party websites to book their flights and accommodation. These sites are very...

  • Book problem

    Book problem

    Q: I purchased a book for my daughter from a local bookstore. After we left the shop my daughter realised that she already had the book so we returned to the bookshop and asked to return it in exchange of a credit note. The seller refused our...

  • Weekly consumer advice

    • Before booking flights and accommodation, consumers must ensure that the website is secure and is backed up by a geographical address and full contact details. • Read the terms and conditions of the website to verify whether or not the contract...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a smile award

    Service with a smile award

    The Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority recently launched a new Service with a smile award initiative to further encourage good relationships between consumers and traders. The main objective of...

  • Query on goods returned to seller

    Q: When consumers buy goods from a retailer and these are returned, a credit note is usually issued. Can a retailer unilaterally decide the validity period of the credit note? If it expires, can the retailer refuse to accept it? If this is the...

  • Delayed bedroom delivery

    Q: In February I paid a deposit on a bedroom set and the delivery date on the order was scheduled for mid-March. Around mid-March, I went to the showroom to check about my order and was informed that the furniture cannot be delivered on the agreed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods from an individual

    Buying goods from an individual

    When, as consumers, we purchase goods from a professional seller, the Consumer Affairs Act provides us with specific rights if the product purchased does not conform to the contract of sale. The goods purchased must also be of satisfactory quality...

  • Diet products ordered online

    Q: A few days ago, I ordered two packs of a diet product from a local website. The seller sent me an invoice and to date I only gave him my name, telephone number and the address of the office I work at. I did not give my credit card details...

  • Query on flight ticket refund

    Q: I have a query regarding a flight ticket I purchased through a local travel agency two months ago. I purchased it with the intention of providing voluntary missionary service in Kenya. The flight ticket was purchased for €850. Unfortunately,...

  • Inadequate sports shoes

    Q: I am a foreigner who came to Malta with my son for a holiday. A few days ago I went to a local shop to buy a pair of sports shoes for my son. After purchasing them, my son tried them on again and we realised they were not good for him. I went...

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