Consumer Affairs
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Sunday, October 16, 2011 by
Odette Vella
Trust between customer and trader
The Malta Competition and Consumer Affairs Authority recently launched the Trust You scheme and a code of conduct, with the main objective being that of setting up good commercial practices beneficial to consumers. Another aim of this scheme is to...
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Sunday, October 16, 2011
What are a trader’s responsibilities?
Q: I will be engaging a carpenter to do some furniture for my new house. We have already verbally agreed on the kind of furniture I want and how much it will cost. The carpenter said he would send me a contract to sign. Is there anything I should...
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Sunday, October 16, 2011
Useful weekly consumer advice
• Make sure all that was agreed on during the sale is written down in the contract of sale. • The details of the trader, a description of the goods ordered, and the delivery date should be written in the sales contract. • The deposit amount, the...
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Sunday, October 16, 2011
How to get in touch with us
Office for Consumer AffairsOffice for Fair TradingCannon Road,St Venera.SVR 1411 Freephone: 8007 4400Tel: 2215 6425/6/7 Office hours for the general public:Monday to Friday from 8.30 a.m. to 1 p.m.Wednesdays from 8.30 a.m. to 4 p.m. European...
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Sunday, October 9, 2011
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Sunday, October 9, 2011 by
Odette Vella
Understanding commercial guarantees
When we buy goods for personal use, there is a specific law – the Consumer Affairs Act – that protects us. This protection applies when purchased goods are either not fit for the purpose for which they were bought and/or for which goods of the same...
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Sunday, October 9, 2011
Different postage rate charged
Q: I recently bought some books from an English online shop. Before I confirmed the purchase, I checked about shipping costs to Malta, which from the UK, using standard delivery, amounted to £3.50 (€4.07). When I confirmed payment, I realised more...
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Sunday, October 9, 2011
Weekly consumer advice
• Commercial guarantees are an extra bonus to legal protection. • Commercial guarantees are given out voluntarily. • Commercial guarantees should always be given in writing and terms and conditions should be clearly legible. • Consumers may not be...
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Sunday, October 9, 2011
How to get in touch with us
Office for Consumer AffairsOffice for Fair TradingCannon Road,St Venera.SVR 1411 Freephone: 8007 4400Tel: 2215 6425/6/7 Office hours for the general public:Monday to Friday from 8.30 a.m. to 1 p.m.Wednesdays from 8.30 a.m. to 4 p.m. European...
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Sunday, October 2, 2011
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Sunday, October 2, 2011 by
Odette Vella
When goods are not delivered, damaged and other problems
We sometimes buy goods that we cannot take home with us immediately after the purchase is concluded, either because they are too bulky or need to be ordered. Even in cases of distance shopping, ordered goods have to be delivered after the sale is...
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Sunday, October 2, 2011
Safer online shopping for music, sport events tickets
In 2010, the Malta Competition and Consumer Affairs Authority (MCCAA) investigated six traders selling tickets for sports and cultural events as part of the European Sweep exercise. The problems identified during Sweep were mainly incomplete and...
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Sunday, October 2, 2011
Weekly consumer advice
• In distance selling, the law protects us in cases of delay or non-delivery of goods ordered. • The seller must observe the agreed delivery date in the contract of sale. • When no delivery date is specified, the Distance Selling Regulations...
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Sunday, October 2, 2011
How to get in touch with us
Office for Fair TradingCannon Road,St Venera.SVR 1411 Freephone: 8007 4400Tel: 2215 6425/6/7 Office hours for the general public:Monday to Friday from 8.30 a.m. to 1 p.m.Wednesdays from 8.30 a.m. to 4 p.m. European Consumer Centre Malta (For...
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Sunday, September 25, 2011
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Sunday, September 25, 2011 by
Odette Vella
Traders have legal obligations
Consumers are becoming increasingly aware of their powerful role when shopping and usually use this power to ensure they get good value for their money. Price is certainly not the only factor that determines value, and most consumers know this. To...
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Sunday, September 25, 2011
Mobile phone problem
Q: My daughter recently bought a mobile phone from a local retail outlet. She is having problems when using the internet and the mobile phone sometimes reboots automatically. We contacted the shop owner about this problem but he is refusing to take...
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Sunday, September 25, 2011
Weekly consumer advice
• Traders have the legal obli-gation to provide goods that are as agreed to during the contract of sale. • Sold goods should also be fit for the purpose for which they are bought and for all normal purposes. • When goods are faulty or not as agreed...
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Sunday, September 25, 2011
How to get in touch with us
Office for Fair TradingCannon Road,St Venera.SVR 1411 Freephone: 8007 4400Tel: 2215 6425/6/7 Office hours for the general public:Monday to Friday from 8 a.m. to noon. European Consumer Centre Malta (For complaints against traders in another EU...
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Sunday, September 18, 2011
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
