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Consumer Affairs

  • Consumer Classroom Website

    The Consumer Classroom Website is an EU-funded educational tool dedicated to secondary schoolteachers who teach consumer-related subjects in European secondary schools. Through this website teachers can create or choose ready-made lessons on...

  • Honeymoon hotel not as promised

    Q: We booked a honeymoon vacation to Greece with a local travel agency. Before booking, we asked if the hotel was of a good standard and were assured it was. When we arrived, we found a low three-star hotel outside the centre, not in a tourist...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The Consumer Claims Tribunal

    The Consumer Claims Tribunal

    Consumers have the right to claim some form of redress when a problem with a product or service purchased crops up. Ideally, problems are resolved with the trader or service provider without the need for third party intervention, but this is not...

  • Query on overcharged camera

    Q: I recently purchased a camera for €125. After a few days, a friend of mine bought the same identical product from another shop at €99. I have already complained about this with the seller who charged me €125 and sent him a copy of the two...

  • Replaced motor under guarantee

    Q: I bought a motorised bed and a month before the guarantee expired, the motor broke down and was changed as per guarantee. I asked the supplier to provide me with a new guarantee for the replaced motor but my request was refused. What are my...

  • Returning a brand new laptop

    Q: I would like to know how the cooling-off period works? Can I return a recently purchased laptop and ask for my money back? The laptop is still in its original packaging, as I bought it. It was never used since I bought it a week ago. Am I still...

  • Weekly advice

    • Only consumer complaints may be submitted before the CCT. • This tribunal can give up to €3,500 in compensation and up to €500 for moral damages. • The costs to open a claim before the CCT are minimal and vary according to the amount of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Look out for unfair contract terms

    Look out for unfair contract terms

    Signing a contract after concluding a purchase is a common and frequent commercial practice between consumers and traders. But how many times do consumers stop to take the time to read the terms of the contract they are signing? Most consumers do...

  • Damaged pair of sandals

    Q: The other day I bought a pair of sandals from a local shop. I wore them the same evening for about an hour and while walking normally a decoration piece got detached from them and fell off. The sandal does not look good without this...

  • Sold a used beach bag

    Sold a used beach bag

    Q: I purchased a beach bag from a shop and when I returned home and opened it, I found a fiscal receipt from a different shop dated three weeks earlier. This showed that the new bag I bought was used and upon inspecting it properly, I noticed that...

  • Weekly advice

    • Consumers have the responsibility to verify that what they agreed with the trader is included in the sales agreement. • Unfair contract terms cannot be legally enforced by traders. • Consumers cannot be prohibited from cancelling the contract if...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What to do with gift vouchers

    What to do with gift vouchers

    Buying a voucher as a gift may sometimes save us from the embarassing realisation that the receiver of our gift did not like our choice. However, opting for a gift voucher may also have its drawbacks and some risks. Purchasing gift vouchers...

  • Problem with top cupboard

    Problem with top cupboard

    Q: Earlier this year I ordered a kitchen from a local seller for my apartment in Gozo. The kitchen, excluding the top, was delivered according to the agreed specifications. The top, which was to be supplied by a third party, was to be installed at...

  • Weekly advice

    • Consumers should read and observe the conditions of use of the gift voucher. • Before buying a gift voucher, consumers should check whether the voucher should be used all on one purchase or if it can be used on different purchases. • Gift...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights of sea passengers

    Rights of sea passengers

    Sea passengers departing from or arriving at a port within the EU and on cruises where the port of embarkation is in the EU have specific rights in case their trip is cancelled or delayed. Sea passengers must also be properly informed about the...

  • Insist on a cash refund

    Q: While on holiday, we paid for a particular excursion we couldn’t go on due to the traffic we found on the way. The travel agency accepted to give us a refund in the form of a credit note which we can use when we purchase another holiday from...

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