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Consumer Affairs

  • Do I lose my deposit?

    Do I lose my deposit?

    Q: I have paid a local company a €200 deposit to have a fireplace manufactured. Now I am no longer in a position to undertake the expense and have decided to cancel the order. I would like to ask whether I am entitled to claim back the €200 or at...

  • Weekly consumer advice

    • Before purchasing an extended guarantee, consumers should shop around and check if other sellers offer free commercial guarantees that are as beneficial. • Consumers should try and negotiate commercial guarantees that provide adequate...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Redress for cross-border disputes

    Redress for cross-border disputes

    With the advent of the Single Market and online shopping, European consumers are increasingly purchasing goods and services from traders based in other member states. This certainly does not imply that things cannot go wrong with cross-border...

  • Unsafe ‘half helmets’ removed from market

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has announced that a number of motorcycle helmets that pose a serious risk to users have been found on the market. The helmets, termed ‘half helmets’...

  • Weekly consumer advice

    • The Alternative Dispute Resolution and European Small Claims Procedure are remedies available to consumers when it comes to cross-border disputes. • Alternative Dispute Resolution Schemes or bodies, are out-of-court mechanisms that aim to solve...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common problems and the legal right for redress

    Common problems and the legal right for redress

    According to the Consumer Affairs Act, products consumers purchase must match the description given during the contract of sale and must fit the purpose for which they were bought. A consumer, for example, may be looking around to buy a computer...

  • Cruise fee, ticket change

    Q: First of all, can a travel agency demand to be paid in full when a cruise is booked way before the departure date? Are there any laws regarding payment? Secondly, if I purchase tickets for a local performance and need to change the dates...

  • Repairing a faulty new TV set

    Q: This year, my mother bought a new television set. A few months later, in August, the TV developed some faults and stopped functioning. The TV set has been at the supplier’s store for repair since August. So my mother has been without a TV for...

  • Weekly consumer advice

    • When a product sold does not meet the consumer’s requirements, which need to be communicated to the seller prior to the purchase, consumers are entitled to a free remedy. • Goods bought must always be fit for the purpose for which goods of the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying from a distance seller

    Buying from a distance seller

    When consumers choose to purchase goods or services from a distance seller and therefore shop through the web, mail order, TV or phone, they are legally entitled to be provided with clear information about the sale they are concluding. The...

  • Mobile phone complaint

    Mobile phone complaint

    Q: Four months ago I renewed my mobile telephony contract and the package I bought included a new mobile phone. After only 11 days, I had to take my phone for repairs and wait four weeks for it to be repaired and returned. Two months later, I had...

  • Weekly consumer advice

    • Before a distance sale is concluded, consumers should be provided with information on the trader, goods or services about to be ordered, payment methods and information about the applicable legal rights. • If the required information is not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Reliability of websites and online shopping

    Reliability of websites and online shopping

    Using the internet for your shopping needs has a number of benefits – it is highly convenient, saves you time and offers a wide range of products and services at affordable prices. However, it is imperative that consumers know how to shop safely,...

  • Washing machine repair

    Q: I had a problem with my washing machine, which I bought several years ago, and I called a technician to come and fix it. He told me that the problem was the pump, so he changed it and charged me €50. After the technician left I tried to wash a...

  • Same milk, different prices

    Q: I work in an office in St Julian’s and regularly buy a specific brand of milk. I buy this milk from different establishments and there are two specific shops that charge an extra 20 cents for the same brand of milk. Is it legal for...

  • Weekly consumer advice

    • Consumers should avoid buying from online sites that only accept payment by money order. • Paying by credit card offers greater protection than other methods in terms of fraud or non-delivery. • Consumers should ensure that their PC has updated...

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