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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Avoiding furniture complaints

    Avoiding furniture complaints

    Consumers may encounter various problems when buying a new piece of furniture. The most common ones usually concern deposits, delivery and problems related to missing parts and/or damaged furniture. While some problems that occur are unavoidable,...

  • Commercial guarantee on second hand vehicles

    Q: Are dealers obliged to give a guarantee on the vehicles they sell? If so, for how long should they give it? A: Car dealers are not legally obliged to give a commercial guarantee on the vehicles they sell, as this type of guarantee is given out...

  • Weekly consumer advice

    • Consumers should shop around to compare prices and conditions of sale. • Consumers may propose an amount of deposit they are willing to pay. • It is in the consumer’s best interest to pay the least possible amount of deposit. • Payment terms...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service With a Smile Award

    Service With a Smile Award

    The Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority has launched the second edition of the Service With a Smile Award. Social Dialogue, Consumer Affairs and Civil Liberties Minister Helena Dalli said...

  • Somebody else’s parquet

    Somebody else’s parquet

    Q: I ordered parquet from a local supplier, which was delivered and installed to my satisfaction. After I started using this parquet, I was contacted by the supplier and was informed that it was not the model I had ordered. The seller told me they...

  • Wrong measurements and wrong quote

    Q: We placed an order for a quartz kitchen top and paid a deposit. As agreed, when the kitchen was in place, the company engaged to manufacture the top came to take the measurements. A few days later, the company informed us of the costs involved...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Get a quote before buying a service

    Get a quote before buying a service

    Consumers do not only purchase tangible goods but sometimes they also need to engage professional people to do a specific job or provide them with a service. If an appliance breaks down and it is no longer covered by the guarantee, consumers would...

  • Unsatisfactory works

    Q: I have a query regarding plumbing and electrical works carried out in a private property. Can a consumer legally refuse an offer from a trader to remedy unsatisfactory work done by the same trader? In my particular case, the works are so bad...

  • Are your blinds and curtains safe?

    Are your blinds and curtains safe?

    The Technical Regulatory Division within the MCCAA joins a global consumer awareness campaign aimed at informing consumers about persistent, hidden and severe dangers associated with corded window coverings, such as blinds and curtains, and...

  • Weekly advice

    • To avoid unpleasant surprises consumers are advised to request a quote or an estimate before hiring someone to do a job. • Once a quote is accepted and the booking of a service confirmed, the trader cannot charge more than the agreed price. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More effective enforcement of air passenger rights regulations

    More effective enforcement of air passenger rights regulations

    The EU recently adopted new guidelines that clarify the existing rules on air passenger rights. The scope of these guidelines is also to ensure better application by air carriers and to help national authorities with the enforcement of the Air...

  • Shower cubicle is not fit for purpose

    Q: Last summer we ordered a made-to-measure shower cubicle from a local supplier. When it was fitted, we immediately told the installer it was not closing properly. He assured us that all we needed to do was to pull the cubicle’s door with some...

  • Washing machine not working well

    Q: Four months ago my parents bought a new washing machine. After a few days, my mother noticed the machine was draining away water while washing and giving her an error sign on its screen. Since the machine did not do this with every wash, my...

  • Weekly consumer advice

    • Air passengers who suffer long delays of three hours or more are entitled to the same financial compensation as if their flight was cancelled by the air carrier. • Financial compensation cannot be claimed if the long delay was caused by...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protecting passengers with reduced mobility

    Protecting passengers with reduced mobility

    Persons with reduced mobility are vulnerable and may therefore encounter several obstacles when they travel if they are not provided with adequate assistance. Regulation (EC) No 1107/2006 provides specific rights to persons with reduced mobility...

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