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Consumer Affairs

  • PV installations standard

    The Standard and Metrology Institute of the MCCAA has made available to the public draft Maltese standard 5200:2014 called ‘Photovoltaic installations – general safety requirements of PV panel installations’. This standard provides solar PV system...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returning unwanted Christmas gifts

    Returning unwanted Christmas gifts

    The time of giving and receiving Christmas gifts has finally arrived. Unfortunately, not all the presents we get are what we really need or want. We may also have received gifts that are not working properly or have missing parts. What rights do...

  • Can I ask for the price difference?

    Q: I recently bought a tablet from a local online seller. The tablet was advertised for the price of €290 and the seller sold it to me for €285. I found out that a local retail outlet was selling the same brand at €279. Am I allowed to ask the...

  • Is seller or manufacturer responsible?

    Q: Eight months ago, I bought a vacuum cleaner from a local retail outlet, which recently stopped working. When I went to the seller to lodge a complaint and ask for a remedy, the seller refused to take it back and instead told me to write...

  • Request for replacement

    Request for replacement

    Q: I have a defective freezer which is still covered by a three-year parts and labour guarantee. Since I reported the problem, more than a month ago, the seller is still trying to figure out the problem and repair it. How long do I have to wait...

  • Tips and advice

    • When a gift is unwanted consumers do not have a legal right to request a remedy. • Exchanges of unwanted presents can usually be done by following the return conditions on the gift receipt. • If a gift is faulty or damaged, consumers can ask the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The January sales

    The January sales

    As soon as Christmas Day is over, most retail outlets start putting up signs advertising the beginning of the sales period. This to encourage consumers to keep on spending money while at the same time getting rid of all the stock purchased for the...

  • Inadequate phone pocket

    Inadequate phone pocket

    Q: A few days ago, I bought a pocket for my new mobile phonefrom a local retail outlet. Before purchasing the pocket, I asked the shop assistant whether the one I chose was good for my phone, which I showed her. She assured me that it would fit.

  • Cooling-off period query

    Cooling-off period query

    Q: A sales representative called me and convinced me to buy a mobile telephony service and to sign a contract for the provision of such a service. On the same day I signed the contract, I changed my mind and went to one of the company’s branches...

  • Tips and advice

    • Consumers’ legal rights also apply when goods are purchased at a reduced price. • No return policies cannot be applied to defective or non-conforming goods. • When the law entitles consumers to a money refund, this should be given in cash. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Overbooked flights

    Overbooked flights

    Sometimes airlines decide to overbook a flight in order to compensate for no shows at the gate. This may cause a situation where a flight cannot accommodate all the passengers who check in, as it won’t have enough seats for everyone. When this...

  • Query on aftersales repair

    Query on aftersales repair

    Q: I would like to know whether sellers are legally obliged to provide repair services on white goods once the commercial guarantee has expired? A: The Consumer Affairs Act stipulates that “if the goods are of a nature that may require...

  • Scratched dinner set

    Q: I bought a dinner set from a local shop. When I went back home with it and unwrapped it, I found that some of the pieces were scratched. I went back to the shop and the seller accepted to replace them. As he opened the new boxes, we saw that...

  • Tips and advice

    • When a flight is overbooked, the airline must first seek for volunteers. • Air passengers who willingly accept not to board the flight in exchange for benefits cannot claim monetary compensation. • Air passengers who are denied boarding are...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Look out for the Trust Mark sticker

    Look out for the Trust Mark sticker

    It’s that time of year again. In a few days’ time we will be celebrating Christmas with our loved ones. Christmas is a season synonymous with spending money and buying gifts. To make sure our hard-earned money is well spent, we need to shop around...

  • Carpet ruined by company

    Carpet ruined by company

    Q: I’ve had my living room carpet dry cleaned. When it was delivered to my house, I noticed it was in a worse state than when it was sent for cleaning. It was filthy, dusty and not fluffy anymore. I immediately complained with the dry cleaning...

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