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Consumer Affairs

  • Weekly consumer advice

    • Air passengers are entitled to financial compensation when flights are delayed by over three hours, cancelled or overbooked. • Airlines are exempted from paying compensation when the reason for the delay or cancellation is an extraordinary...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Confidence in the European Single Market

    Confidence in the European Single Market

    The 2015 edition of the Consumer Conditions Scoreboard analyses how the Single Market is working for European consumers and also identifies the constraints hindering its full function. The Consumer Conditions Scoreboard focuses on three elements:...

  • Torn gift voucher

    Q: I received a €40 voucher as a gift. The shop where the voucher was purchased from had run out of vouchers so instead of the voucher card, it issued a receipt stapled on a card. I have a two-year-old who happened to find this receipt and tore it...

  • Public consultation meeting

    On Friday at 6.45pm, Helena Dalli, Minister for Social Dialogue, Consumer Affairs and Civil Liberties, will be addressing a public consultation meeting themed Gvern li Jisma’ (A government that listens) at the MCCAA offices in Blata l-Bajda. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telephone sales and techniques

    Telephone sales and techniques

    Telesales, also known as telemarketing, is a selling technique companies use to sell their products and services. During such sales consumers unexpectedly receive a call from salespeople who use their selling skills to convince consumers to take...

  • Damaged shredder

    Q: Six months ago I bought a shredder from a local seller, which stopped functioning recently. Since it was still under guarantee I returned it to the shop and asked to have it repaired. After the technician checked it, the seller contacted me and...

  • Boxes and packaging

    Q: Is it a myth that one has to keep the box and packaging of an appliance when purchasing an item in order not to void the warranty? A: The products consumers purchase may be protected by two types of guarantee. There is the two-year legal...

  • Advice

    • Sales concluded by telephone have a 14-day cooling-off period. • The seller must inform consumers that the call is being made for commercial purposes from the very start. • Sales concluded on the phone must be confirmed in writing. • Goods...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer credit agreements

    Consumer credit agreements

    Consumer Credit Regulations provide consumers with specific rights whenever they need to borrow money from a creditor. This legislation also provides guidelines on what information should be included in adverts promoting credit. Such advertising...

  • Deposit on second hand car

    I am an 18-year-old student and was recently interested in buying a second hand car. I went to see the car and the owner informed me that the car’s engine is 1.8 diesel. I told him that I needed to check with my insurance because due to my age I...

  • Change of internet package

    I recently received a letter from my service provider informing me that the internet package I was subscribed to will no longer be available. My service provider is now offering me an up-graded package which obviously costs more. Q: Is the service...

  • GO removes additional payment charges

    GO customers will no longer pay any extra charges to payment mechanisms from December 1, even if they opt not to pay their bills via direct debit. Following administrative proceedings on August 31, and subsequent talks between the Office for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cooling-off period, buyer’s rights

    Cooling-off period, buyer’s rights

    A survey carried out by the European Commission shows that only 56 per cent of European consumers are aware of the right to a cooling-off period when purchasing items from abroad. The results were published in the 2015 edition of the Consumer...

  • Guarantee validity

    Q: I need to buy some goods from the UK and these are being advertised with a 10-year commercial guarantee. I would like to know if this guarantee is valid in Malta? Before concluding the sale make sure that you are in possession of the terms and...

  • Weekly Consumer Tips

    During the cooling-off period consumers can change their mind, cancel the sale and claim back the money paid. Consumers must be informed that they have to pay for the return of goods if they decide to cancel the sale. If not these costs must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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