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Consumer Affairs

  • Problems with overbooked flights

    Problems with overbooked flights

    A problem air passengers may face is flight overbooking. Such a situation happens when the airline sells more tickets for a particular flight than the aircraft can seat. If each and every passenger turns up for check-in, the airline would have no...

  • Availability of parts for repair

    Availability of parts for repair

    Q: Four years ago, I bought a washing machine. Its commercial guarantee expired recently. A few days afterwards, it started making a noise while spinning. I immediately contacted the trader from whom I bought it to report the fault and asked for...

  • Weekly consumer advice

    • When a flight is overbooked, the airline must first ask for volunteers who are willing not to travel or take an alternative flight in exchange of certain benefits. • The benefits for volunteers are not regulated by any law but must be negotiated...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do you need extended guarantee?

    Do you need extended guarantee?

    When consumers purchase certain types of goods, such as white goods or electronic ones, during the sale the seller might offer the customer the possibility of paying an extra amount and purchasing an extended guarantee with the product. This...

  • Do I lose my deposit?

    Do I lose my deposit?

    Q: I have paid a local company a €200 deposit to have a fireplace manufactured. Now I am no longer in a position to undertake the expense and have decided to cancel the order. I would like to ask whether I am entitled to claim back the €200 or at...

  • Weekly consumer advice

    • Before purchasing an extended guarantee, consumers should shop around and check if other sellers offer free commercial guarantees that are as beneficial. • Consumers should try and negotiate commercial guarantees that provide adequate...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Redress for cross-border disputes

    Redress for cross-border disputes

    With the advent of the Single Market and online shopping, European consumers are increasingly purchasing goods and services from traders based in other member states. This certainly does not imply that things cannot go wrong with cross-border...

  • Unsafe ‘half helmets’ removed from market

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has announced that a number of motorcycle helmets that pose a serious risk to users have been found on the market. The helmets, termed ‘half helmets’...

  • Weekly consumer advice

    • The Alternative Dispute Resolution and European Small Claims Procedure are remedies available to consumers when it comes to cross-border disputes. • Alternative Dispute Resolution Schemes or bodies, are out-of-court mechanisms that aim to solve...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common problems and the legal right for redress

    Common problems and the legal right for redress

    According to the Consumer Affairs Act, products consumers purchase must match the description given during the contract of sale and must fit the purpose for which they were bought. A consumer, for example, may be looking around to buy a computer...

  • Cruise fee, ticket change

    Q: First of all, can a travel agency demand to be paid in full when a cruise is booked way before the departure date? Are there any laws regarding payment? Secondly, if I purchase tickets for a local performance and need to change the dates...

  • Repairing a faulty new TV set

    Q: This year, my mother bought a new television set. A few months later, in August, the TV developed some faults and stopped functioning. The TV set has been at the supplier’s store for repair since August. So my mother has been without a TV for...

  • Weekly consumer advice

    • When a product sold does not meet the consumer’s requirements, which need to be communicated to the seller prior to the purchase, consumers are entitled to a free remedy. • Goods bought must always be fit for the purpose for which goods of the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying from a distance seller

    Buying from a distance seller

    When consumers choose to purchase goods or services from a distance seller and therefore shop through the web, mail order, TV or phone, they are legally entitled to be provided with clear information about the sale they are concluding. The...

  • Mobile phone complaint

    Mobile phone complaint

    Q: Four months ago I renewed my mobile telephony contract and the package I bought included a new mobile phone. After only 11 days, I had to take my phone for repairs and wait four weeks for it to be repaired and returned. Two months later, I had...

  • Weekly consumer advice

    • Before a distance sale is concluded, consumers should be provided with information on the trader, goods or services about to be ordered, payment methods and information about the applicable legal rights. • If the required information is not...

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