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Consumer Affairs

  • Misleading and aggressive trading practices

    Misleading and aggressive trading practices

    Trading practices are selling methods traders use to promote products and services they have for sale, therefore trying to convince prospective customers to buy. These practices are regulated by Section VII of the Consumer Affairs Act. The legal...

  • Regulations on registration of existing and new elevators

    Regulations on registration of existing and new elevators

    The Inspection of Lifts Regulations apply to existing and new lifts. The first refers to a lift that has been installed and put into service before July 1, 2002, and the latter applies to lifts installed and put into service from July 1,...

  • Can I claim a cash refund?

    Q: I bought an appliance with a two-year guarantee but after a year it broke down. I returned it to the shop and was told it was beyond repair. The seller could not replace it with a new one because the model I had purchased is no longer in...

  • Weekly consumer advice

    • Consumers should be provided with all the information they need to make free and well-informed buying decisions. • A misleading trading practice misleads consumers either through false information or missing information. • Aggressive commercial...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do contracts need to be carried out in writing?

    Do contracts need to be carried out in writing?

    Every time we buy a product or service, we form a legally binding contract. These contracts do not necessarily need to be in writing to be binding. In fact, many sales contracts are done verbally and some are even done in silence. For instance,...

  • Teleshopping sale was misleading

    Q: I purchased a cooking appliance through teleshopping. When I cooked chips in it, they did not cook well. I took it back to the seller and complained. After a few days, the seller called me and said he used the product, cooked in it, and that it...

  • Wooden hand drum toy unsafe

    Wooden hand drum toy unsafe

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has found that a wooden hand drum toy on the market poses a serious risk to children (see picture). This toy has small parts that are easily detachable and...

  • Weekly consumer advice

    • Verbal agreements should ideally also be backed up with something in writing, because if there is a dispute between the seller and the buyer it would be difficult to prove who is saying the truth and who is not. • When the written agreement does...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Building trust among consumers and traders

    Building trust among consumers and traders

    The Trust Mark scheme has been set up by the Malta Competition and Consumer Affairs Authority to encourage good relationships between consumers and traders. The basis of such a relationship is trust. Consumers trust traders when they know that a...

  • Defective doors and blinds repair

    Q: A year-and-a-half ago, two new doors were installed in my home. The doors were made of aluminium and had blinds installed in between the glass. As soon as they were installed, I noticed that the blinds were not working properly; they were...

  • Damaged mobile phone screen

    Q: I purchased a mobile phone and it has a fault. The phone still works but the screen remains black when it boots up. Since the phone is still under the six-month commercial guarantee I was given, I took it back to the seller and asked to have it...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Travellers with reduced mobility

    Travellers with reduced mobility

    Air passengers who have a disability or reduced mobility have certain rights when travelling by air. These start to apply from the moment such passengers book a flight with an airline. According to Regulation (EC) No. 1107/2006, a passenger with...

  • Deposit on wedding dress

    Deposit on wedding dress

    Q: I paid a deposit on a wedding dress but the wedding has been cancelled and I no longer need the dress. I went to the shop and asked the seller if I can use the deposit to purchase something else. The seller signed my deposit receipt with the...

  • Weekly consumer advice

    • An airline cannot refuse a reservation because of a person’s disability or reduced mobility. • Upon booking a flight ticket, disabled travellers must make a special request for help. Such a request should be made in writing. • An airline must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telephone contracts and unfair terms

    Telephone contracts and unfair terms

    It is impossible to imagine a world without mobile phones as these gadgets have become an essential part of our daily lives. However, are consumers satisfied with the service they are receiving? Are they being treated fairly? World Consumer Rights...

  • MCCAA information desks

    The following is the schedule for March and April of the MCCAA information desks being set up to offer guidance to customers in Ħamrun, Sliema, Valletta and Paola. The service is being provided once every fortnight. Month Place Time March...

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