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Consumer Affairs

  • Credit note or money refund?

    When we need to return purchased goods, there are some times when we are offered our money back and others when we are only offered a credit note. Do we have the right to decide between a cash refund or a credit note? In which situations can we...

  • Damaged polo shirt

    Q: I bought a polo shirt for my husband as a gift. The following day, I had to return it to the shop because when he tried it on, we noticed that the collar was slightly damaged. When the sales assistant tried to exchange it, we noticed that all...

  • Defective new mobile phone

    Q: Two weeks ago, I bought a brand new mobile phone from a local retail outlet. It has just stopped working. I would like to know if I am entitled to a new one. I paid a lot of money for this phone and it stopped working after only two weeks. If...

  • Weekly consumer advice

    • We may claim a cash refund if the problematic goods cannot be repaired or replaced. • Usually, credit notes carry specific terms and conditions that have to be observed. • Once we accept a credit note, we cannot change our mind and return it for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Indicating prices of products

    Traders are legally obliged to indicate the price of all products they display for sale. The indicated price must be on or near the products. Appropriate price indication ensures consumers can compare prices between different brands of the same...

  • Undelivered furniture

    Q: I purchased a table with chairs from a local seller. The delivery was supposed to take place about six weeks from date of order. The chairs arrived on time but regarding the table we were told it would arrive soon afterwards. Six months have...

  • Price reduction query

    Q: About two months ago we ordered a sofa that was being sold at a reduced price. Its original price was €900 and we bought it for €450. We paid a 25 per cent deposit and agreed with the seller to have the sofa delivered in three months’ time. In...

  • Weekly consumer advice

    • Products displayed for sale must be indicated with a price. • The indicated price must be the final price charged at the cash point. • Sellers must indicate the unit price and the actual price on products that are sold by unit weight or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our legal rights: fact and fiction

    Are we really aware of our consumer rights? Do we really know it all? Do we settle for anything the seller tells us when a problem crops up or do we tend to ask for more than what we are entitled to? In any case, it always pays to know what our...

  • Unused gift voucher expires

    Q: I received a gift voucher as a Christmas gift, which was redeemable from a local clothes shop. The gift voucher was issued a few days before Christmas and it was valid for six months from the date of issue. I went several times to the shop but...

  • Weekly consumer advice

    • The law does not give us the right to change our mind. • Sellers are obliged to provide a remedy when there is a problem with the product purchased. • Sellers are liable for all ‘non-conformities’ occurring within two years from the date of...

  • How you can get in touch with us

    Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumers’ rights in summer sales

    The long hot summer days have started and we will soon be bombarded with adverts and large signs in shop windows promoting sales and reduced prices. When faced with drastically reduced prices, we may be tempted to buy without reflecting too much...

  • Weekly consumer advice (1)

    • Sales and reduced prices do not affect our statutory rights. • Sellers cannot use their policies to diminish our legal rights. • We do not have to accept a refund of the new reduced price if the goods are faulty. • Our legal rights do not apply...

  • Weekly consumer advice (2)

    • Commercial guarantees should be given in writing not just verbally. • The terms and conditions of commercial guarantees must be carefully read and adhered to by consumers. • Commercial guarantees cannot take away or diminish consumers’ legal...

  • How you can get in touch with us

    Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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