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Consumer Affairs

  • Membrane problems

    Membrane problems

    Q: Towards the end of 2010 I had waterproofing membrane done on the roof of my house. The work done carried a 10-year guarantee. Two years after the work was done some of the membrane started peeling off the wall. I therefore called the service...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed or cancelled flights

    Delayed or cancelled flights

    When a flight within the EU is cancelled or delayed for more than two hours, the airline is legally obliged to look after its passengers. Air passengers are entitled to care and assistance, regardless of the cause of the delay or cancellation. In...

  • Damaged internal doors

    Damaged internal doors

    Q: I recently ordered six internal doors, which were delivered to me more than a month after the agreed date. To my disappointment, one arrived small and another two doors were damaged. I obviously refused to accept these doors and did not sign...

  • Ring purchase: is the seller right?

    Q: Three months ago I purchased a ring from a local jeweller but after only a week I had to take it back to the shop because the diamonds on the ring were falling off. The shop took it in for repairs and after a week I picked it up. The following...

  • Weekly consumer advice

    • Air passengers are entitled to care and assistance regardless of the cause of delay or cancellation. • Financial compensation applies to cancelled flights and to flights that are delayed for more than three hours. • Air passengers are not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Changes to a booked holiday

    Changes to a booked holiday

    Consumers have the right to the package holiday they book through a travel agency, as agreed in the contract of sale. If it isn’t, the agency responsible for the holiday must sort out any problems and, where applicable, provide...

  • Problems with defective drill

    Q: I recently bought a drill attachment from a local hardware store. After using it for one day, during which I drilled 16 holes, half of the drill’s teeth broke. I returned it to the store owner, who told me that he was going to refer the matter...

  • Made-to-measure kitchen

    Made-to-measure kitchen

    Q: I contracted a local tradesperson to manufacture a kitchen for my apartment. The design, including measurements of the kitchen units, was signed and included in the contract of sale. When the kitchen was ready, it was installed in my apartment...

  • Weekly consumer advice

    • Package holidays must be as agreed with the travel agency. • When a holiday is significantly changed before the date of departure, consumers may opt to cancel it and be totally refunded. • Suitable alternative arrangements must be made when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do we need an extended warranty?

    Do we need an extended warranty?

    When purchasing certain types of goods, such as electronics and electrical appliances, consumers are often offered the possibility to purchase an extended warranty. This kind of warranty offers extra protection just in case the product bought...

  • Defective engagement ring

    Defective engagement ring

    Q: Last December I was given an engagement ring and since then two stones have fallen off it. When the first stone fell, I went to the seller to complain. The seller accepted to replace the stone free of charge. However, a few weeks later, I lost...

  • Having problems with my aluminium doors

    Q: A few months ago, I bought two new aluminium doors and some time later I started to have problems. When the seller came to fix the doors, the problems were not completely resolved and he even damaged my floor tiles. What are my rights in this...

  • Unwanted handbag

    Unwanted handbag

    Q: I went to a local shop to buy a pair of shoes and a matching handbag. Unfortunately, the bag matching the shoes I liked was sold out. I therefore opted for another handbag. After buying it, I changed my mind and decided to return it to the...

  • Weekly consumer advice

    • An extended warranty offers extra protection just in case the product bought stops functioning after the standard guarantee expires. • Before paying money for an extended warranty consumers should be aware of the protection they have free of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More on pricing regulations

    More on pricing regulations

    Goods displayed on sale must be properly indicated with a price. The displayed price must be clear and unambiguous for the consumer to read. Consumers have the right to be informed about the price of goods for sale without the need to ask for...

  • Problems with my washing machine

    Q: In October 2013 I purchased a new washing machine. Since last February I have been having numerous problems with it. I’ve contacted the seller several times and each time he repairs and replaces the faulty parts. The last time the washing...

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