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Consumer Affairs

  • Defective sink, cabinet

    Q: A year ago I purchased a sink and a cabinet for my bathroom. After using it for about seven months, the sink basin started to chip and the cabinet also became defective. I spoke to the seller and he agreed to replace the sink and a part of the...

  • Weekly consumer advice

    • Consumers may claim a refund for extra expenses incurred due to a product being defective or not in conformity with the contract of sale. • Receipts must be presented to back up such refund claims. • A consumer’s legal rights cannot be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Getting quotations and estimates

    Unless we manage to fix everything ourselves, we will need to engage professionals to do specific jobs for us. If, for instance, our car breaks down, we will need to take it to a mechanic; if we are building or renovating a house, we will need to...

  • Delivery postponed

    Q: Four months ago, I went to a local pet shop and ordered an aquarium. The seller promised me it would be delivered in two months. A few days before the promised delivery date, I con­tacted the pet shop to check if the aquarium was about to...

  • Weekly consumer advice

    • A quotation should always be requested in writing. • Once a quote is agreed on and accepted by both parties, the seller cannot charge more than the quoted price. • In case of an estimate, we should have an agreement with the seller to be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cancelling TV, phone and internet contracts

    Most consumers have either subscribed or are in the process of subscribing to a telecommunications service. Such services have become an integral part of our daily lives. Locally, there are various companies offering these services and, quite...

  • Cooling-off period query

    Q: Does the cooling-off period also apply to online shopping? A few days ago, I bought an internet subscription and the next day I decided to cancel the sale and exercise my cancellation rights. The company did not accept my request to cancel the...

  • Weekly consumer advice

    • Telecommunications contracts should contain terms and conditions on how to cancel the service subscribed to. • The 15-day cooling-off period applies to both goods and services bought online, over the phone, through catalogues and via teleshopping.

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to make a complaint

    As soon as we realise that a product or service we have purchased is not what was promised to us during the sale, or that there is something wrong with it, our first move must always be to contact the company or business where the goods or service...

  • Bridesmaid dresses were not delivered

    Q: Four months before my wedding date, I put a €200 deposit on two bridesmaid dresses. The dresses had to be delivered tome one month before the actual wedding date. A few days before the promised delivery date, I called the shop owner to check...

  • Weekly consumer advice

    • The solution requested from the seller must be in line with our consumer rights. • We are responsible for examining the goods we are about to buy, because apparent defects may not be legally covered. • The seller is the person responsible for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returning unwanted online goods

    Online shopping is becoming increasingly popular. Its advantages are highly valued by consumers, whose time for shopping is limited due to a busy lifestyle. Furthermore, the World Wide Web offers a great variety of products at competitive prices...

  • Deposit refund claim

    Q: I have paid a €50 deposit split on two orders for a solar heater and for PV panels. Less than 24 hours after placing the order, I changed my mind and decided to cancel the order via e-mail and SMS. The seller did not reply to confirm whether...

  • Weekly consumer advice

    • When consumers buy goods on the internet, the same rights as when shopping on a high street apply. In addition, they are also subject to the cooling-off period. • When consumers change their mind about a purchase, they have to adhere to the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Claiming redress through the CCT

    When consumers become involved in a dispute with traders due to a problem related to the purchase or hire of a product or service, the Consumer Claims Tribunal (CCT) en­sures consumers obtain an effective redress when all attempts to reach an...

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