Consumer Affairs
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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How to avoid losing a deposit
When we buy certain goods or services, such as when we order furniture or engage someone to do a specific job for us, most companies we are doing business with will ask us for a deposit. The main reason companies ask for a deposit is to protect...
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Use of pesticides
The production of fruit and vegetables plays an important role in the agricultural sector. Due to the fact that this type of production is affected by pests and diseases, it is essential that plants are protected to avoid yield reductions. One of...
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Weekly consumer advice
• Paying a deposit entails committing to a legally binding contract to purchase the goods or services ordered. • Unless there is a specific clause in the contract of sale that states otherwise, consumers who do not honour their part of the contract...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Should we go for an extended warranty?
When we go shopping for certain products, such as electric and electronic goods, we usually ask about guarantees: the time frames, what they cover and the solutions they offer. In certain instances, we may be told that the shop also offers the...
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Public warning against Fantasy Tours
The Malta Competition and Consumer Affairs Authority last week issued a warning as per Article 8 of the Consumer Affairs Act on Fantasy Tours, a travel agency which, it said, was offering an “unsatisfactory” service. A warning is issued by the...
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Information meeting on health claims
The MCCAA’s Technical Regulations Division (TRD), in collaboration with Meusac, is organising an information meeting about health claims on food packaging. The meeting will be held on November 13 at the MCCAA premises in Blata l-Bajda from 10 to...
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Weekly consumer advice
• Any guarantee given to us by sellers does not replace or take precedence over our statutory rights. • Always shop around for different brands and sellers who may offer different commercial guarantees. • Before buying an extended warranty, we...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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What the single market offers
A few days ago Europe celebrated the 20th anniversary of the Single Market. Over the years, the Single Market has transformed the way Europeans live and relate to each other. Since 1992, when the Single Market Act came into force, a lot has been...
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Guarantee on a second-hand oven
Q: I have an oven I decided to sell because it does not fit in my new kitchen. I purchased this oven only 18 months ago and it had a two-year commercial guarantee when I bought it. The person interested in buying this oven was put off when I told...
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Use of the term ‘unlimited’
On October 11, the Malta Competition and Consumer Affairs Authority, through the Director General (Consumer Affairs), as empowered by the provisions contained in the Consumer Affairs Act (Cap. 378 of the Laws of Malta), decided that operators Melita...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8.30am to 3pm European Consumer Centre Malta (For complaints against traders in...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Free gift coupons, discount vouchers
Everyone loves saving money, and when we actually manage to do so we also like to brag about it with friends and colleagues. Leafing through magazines, we tend to cut out any discount coupons we come across to use on our next purchase. Discount...
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Shoes that do not fit
Q: Five months ago, I bought a pair of shoes from a local shop. When I tried on the shoes, they seemed fine. However, when I went home and tried them on again, I noticed that even though they were my size, it was a large fit. Dissatisfied, I went...
