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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How sales affect our rights

    How sales affect our rights

    Our legal rights are not affected by sales. They are neither reduced nor diminished because items are discounted. In other words, we still have the legal right to request a free remedy if a product purchased during a sale is defective or is not in...

  • Defective digital camera

    Defective digital camera

    Q: Less than a year ago, I purchased a digital camera and, recently, it started giving me problems. No matter how long it stays on charge, after I take around 10 photos, the battery goes flat and needs to be recharged. Furthermore, when the...

  • Same product, different price

    Q: I purchased an iron from a shop. A few days later, I was in another shop and found the same appliance marked at a lower price. It was €10 cheaper than the one I bought. Am I entitled to go back to the shop I bought my iron from and ask for a...

  • Weekly consumer advice

    • Consumers’ legal rights are neither reduced nor diminished when goods are sold at a discounted price. • When consumers change their mind about a purchase, they do not have any legal rights but have to rely on the retailer’s return policies. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Accessing cross-border services

    Accessing cross-border services

    Within the EU internal market, consumers should not be refused access to a service on grounds of nationality or place of residence. The ECC-Net (European Consumer Centres Network) has issued a report entitled ‘Enhanced consumer protection – the...

  • Online shopping

    Online shopping

    The Malta Competition and Consumer Affairs Authority recently issued a press release in the media urging consumers and/or traders to take the necessary precautions to ensure that toys, electrical and electronic items purchased online do not pose...

  • Safety of toys – what to look out for

    The Christmas season is a time during which many products are bought for children, the majority of these being toys. The MCCAA has the following recommendations to help buyers make more informed and safer decisions: • Look out for the CE mark.

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Receiving vouchers as gifts

    Receiving vouchers as gifts

    There could be a possibility that among our Christmas gifts this year we will find a slim envelope with a gift voucher, which we can use at a specific store. To make sure we fully benefit from vouchers, there are a number of things we should know...

  • When to repair or replace

    Q: Four months ago, I bought a chaser tool from a shop. To date, this tool has stopped functioning twice. On both occasions, the seller opted to repair it for free. When I went to pick up the tool after the second repair, I asked to see that it...

  • Deposit paid at local fair

    Q: A few weeks ago, I visited a local fair, where I was approached by a sales representative who was promoting solar panels. This person convinced me to place an order and so I paid a €100 deposit. A few days later, I changed my mind and decided...

  • Weekly consumer advice

    • It is our responsibility to carefully read all the terms and conditions on how to redeem a gift voucher. • If a gift voucher has an expiry date, it must be used before it expires as it may become worthless. • If we lose a gift voucher, the shop...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying Christmas gifts

    Buying Christmas gifts

    It is once again that time of the year when we start thinking what Christmas presents to buy and for whom. We all want the money spent on gifts to be well spent and the receivers of our gifts to like and use what we buy for them. Despite all the...

  • Defective new ceiling fans

    Q: I purchased three ceiling fans, of which I installed and tried two. However, both fans did not work properly. I returned them to the seller to have them checked. The company’s technician informed me that he needs to replace the capacitor in all...

  • Check your gas regulators

    The Malta Competition and Consumer Affairs Authority advises people to check the gas regulator installed in their gas appliances. Ensure the gas regulators, especially those installed for a number of years, are still in good working condition.

  • Weekly consumer advice

    • If we want to return unwanted presents, we will need to rely on the seller’s return policies. • Return policies may differ considerably from one seller to another. We should check such policies before making our purchases. • If we are going to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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