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Consumer Affairs

  • Geoblocking and online purchases

    Geoblocking and online purchases

    Geoblocking, which is the practice of denying access to websites, content or online services based on the geographic location of the user was the focus of the first round table discussion at the Consumer and Competition Day held in Luxembourg last...

  • Lost gift voucher query

    Q: My partner recently organised a surprise party for my birthday. One of my friends gave me a birthday card with a receipt that amounted to €100. On that same evening, this receipt was lost. It might have been mistakenly thrown away with the...

  • Time limit for repair

    Q: Two weeks ago we returned our TV to the seller to have it repaired. The set is still under guarantee. When we asked when the repair will be done, the company’s representative told us we would receive a call when it is ready. Two weeks have...

  • Commercial guarantee

    Q: I recently bought two bathrooms from a local supplier. Before placing the order, the seller informed me that all mixers carry a 10-year guarantee. Upon payment, the seller issued receipts but the guarantee is not mentioned or displayed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award

    Service with a Smile Award

    The Malta Competition and Consumer Affairs Authority (MCCAA) has announced the winners of the first edition of Premju Servizz bi Tbissima (Service with a Smile Award). BHS (Sliema) came first, followed by Mothercare (Valletta) and MSV Life. In her...

  • Consumer Classroom Website

    The Consumer Classroom Website is an EU-funded educational tool dedicated to secondary schoolteachers who teach consumer-related subjects in European secondary schools. Through this website teachers can create or choose ready-made lessons on...

  • Honeymoon hotel not as promised

    Q: We booked a honeymoon vacation to Greece with a local travel agency. Before booking, we asked if the hotel was of a good standard and were assured it was. When we arrived, we found a low three-star hotel outside the centre, not in a tourist...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The Consumer Claims Tribunal

    The Consumer Claims Tribunal

    Consumers have the right to claim some form of redress when a problem with a product or service purchased crops up. Ideally, problems are resolved with the trader or service provider without the need for third party intervention, but this is not...

  • Query on overcharged camera

    Q: I recently purchased a camera for €125. After a few days, a friend of mine bought the same identical product from another shop at €99. I have already complained about this with the seller who charged me €125 and sent him a copy of the two...

  • Replaced motor under guarantee

    Q: I bought a motorised bed and a month before the guarantee expired, the motor broke down and was changed as per guarantee. I asked the supplier to provide me with a new guarantee for the replaced motor but my request was refused. What are my...

  • Returning a brand new laptop

    Q: I would like to know how the cooling-off period works? Can I return a recently purchased laptop and ask for my money back? The laptop is still in its original packaging, as I bought it. It was never used since I bought it a week ago. Am I still...

  • Weekly advice

    • Only consumer complaints may be submitted before the CCT. • This tribunal can give up to €3,500 in compensation and up to €500 for moral damages. • The costs to open a claim before the CCT are minimal and vary according to the amount of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Look out for unfair contract terms

    Look out for unfair contract terms

    Signing a contract after concluding a purchase is a common and frequent commercial practice between consumers and traders. But how many times do consumers stop to take the time to read the terms of the contract they are signing? Most consumers do...

  • Damaged pair of sandals

    Q: The other day I bought a pair of sandals from a local shop. I wore them the same evening for about an hour and while walking normally a decoration piece got detached from them and fell off. The sandal does not look good without this...

  • Sold a used beach bag

    Sold a used beach bag

    Q: I purchased a beach bag from a shop and when I returned home and opened it, I found a fiscal receipt from a different shop dated three weeks earlier. This showed that the new bag I bought was used and upon inspecting it properly, I noticed that...

  • Weekly advice

    • Consumers have the responsibility to verify that what they agreed with the trader is included in the sales agreement. • Unfair contract terms cannot be legally enforced by traders. • Consumers cannot be prohibited from cancelling the contract if...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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