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Consumer Affairs

  • Query: unfinished works

    Q: I ordered a staircase to be manufactured by a local trader. The works started six months ago and were supposed to be finished within three months. To date there are still some works which have not yet been carried out. Last week, I sent an...

  • Weekly advice

    • The use of pre-ticked boxes are prohibited. • Consumers must be properly informed of all the costs and charges they will incur before purchasing a product or service. • Traders are prohibited from charging more for use of credit cards or any...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping during summer sales

    Shopping during summer sales

    The summer sales season is upon us. Signs advertising incredible reductions surely catch our attention and entice us to purchase the goods we like at attractive prices. Slashed prices may lead us to buy items on impulse, items we do not really need.

  • Warranty query: is local agent responsible?

    Q: A year ago, I purchased a domestic appliance from a UK seller and brought it to Malta. This product carries a five-year commercial warranty. When I communicated with the product’s manufacturer about the warranty, I was assured that should...

  • Weekly consumer advice

    • Consumer rights can neither be diminished nor changed during sales. • ‘No Refunds’ and ‘No Exchanges’ policies can only be applied when consumers change their mind. • It is illegal for shops to pretend that goods have been reduced from a higher...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Car rental while on holiday

    Car rental while on holiday

    Renting a car is surely a convenient way to travel around in another country. However, car rental remains one of the sources of complaints by consumers. In view of this, it is important to look at the most common issues consumers often deal with...

  • Payment terms dispute query

    Q: I ordered some furniture from a local supplier and when it was delivered to me I was requested to pay the outstanding balance. I refused because even though the seller delivered the furniture, it was still all packed up in boxes and it was not...

  • Weekly consumer advice

    • Before renting a car, make sure you know what is included in the final price and what is not. • Often the quoted price would only be the basic price and does not include any extras. • Always check the fuel policy to avoid being charged...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dealing with holiday problems

    Dealing with holiday problems

    Upon booking a holiday, we naturally expect to spend some days away from stress and that our holiday runs smoothly, as planned and promised by the organisers. Unfortunately, we do not live in a perfect world and sometimes things go wrong. When...

  • Cooling-off period queries

    Q: We are a company that sells furniture to consumers online. We would like to know if the consumer’s right to cancel an online sale applies in these cases. 1. If an item is ordered specifically (not customised) for a client, does the 14-day...

  • Testing of LED lights – the current status

    EEPLIANT – testing of LED lights around Europe Check Check information on packaging for 138 models ✔ Check declaration of conformity for 138 models ✔ Carry out screen testing for 117 models ✔ Carry out full testing on 81 models In...

  • Weekly consumer advice

    • Holiday problems must be dealt with instantly. • Hotel problems from self-booked holidays must be addressed to the manager or owner of the accommodation. • Problems related to services purchased as part of a package holiday must be reported to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protection from misleading advertising

    Protection from misleading advertising

    Advertising is a marketing tool used by businesses to promote their products and services. Advertisements may take many forms, such as printed adverts in newspapers and magazines, television or radio adverts or signs in shops. Consumers may also...

  • Purchase of portable air conditioner

    Q: I would like to know what rights I have in this case I’m putting forward. A few days ago, I bought a portable 12,000 BTU air-conditioning unit to be used in a particular room in my house. Before the sale was made, I provided the seller with the...

  • Wrong prescription for glasses

    Wrong prescription for glasses

    Q: Three months ago my son was prescribed new spectacles by an ophthalmologist at a local eye clinic. Based on the prescription, we ordered two pairs of spectacles, one pair for daily use and the other for sports use. When these spectacles were...

  • Weekly consumer advice

    • Adverts are considered misleading and hence illegal if they contain false claims on the main characteristics of the products or services advertised. • Leaving out important information when promoting products or services is also considered a...

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