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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cooling-off period, buyer’s rights

    Cooling-off period, buyer’s rights

    A survey carried out by the European Commission shows that only 56 per cent of European consumers are aware of the right to a cooling-off period when purchasing items from abroad. The results were published in the 2015 edition of the Consumer...

  • Guarantee validity

    Q: I need to buy some goods from the UK and these are being advertised with a 10-year commercial guarantee. I would like to know if this guarantee is valid in Malta? Before concluding the sale make sure that you are in possession of the terms and...

  • Weekly Consumer Tips

    During the cooling-off period consumers can change their mind, cancel the sale and claim back the money paid. Consumers must be informed that they have to pay for the return of goods if they decide to cancel the sale. If not these costs must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cots: product safety warning

    Cots: product safety warning

    As part of the Prosafe Joint Action Market Surveillance of Cots and Travel Cots, the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority has tested a number of cots found on the market locally. Results from...

  • Misled by supermarket toilet roll offer

    Q: I was shopping at a local supermarket and noticed that an eight-pack toilet roll was on offer with four extra free toilet rolls. On the shelf where this product was displayed there were two prices, one for an eight-pack and a higher price for...

  • High-up truck rental and help

    Q: I recenlty went through an unfortunate experience with a high-up truck rental company. On the day the high-up truck was rented, only the driver of the truck turned up and so there was no one to help me load the stuff on the high-up. In the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when buying goods

    Your rights when buying goods

    Goods offered for sale almost always carry a description. This is sometimes provided through a label displayed on the product or on the packaging. Products may also be described in writing in the contract of sale or verbally by a salesperson. The...

  • Unwanted accessories

    Q: I recently bought a water heater from a local shop and a few other accessories for €384. Upon installation, I realised that I won’t need most of the purchased accessories. I therefore went back to showroom and asked for a refund of the unwanted...

  • Extension of commercial guarantee

    Q: Nearly three years ago my daughter and I purchased two laptops. We opted to pay for an extended warranty that covered them for three years. This guarantee will expire in a month’s time. A few months ago my daughter’s laptop started giving us...

  • Weekly consumer advice

    • Purchased goods must conform to the descriptions and specifications provided in the contract of sale. • Documentation describing the characteristics and functions of the product purchased should be kept just in case a problem crops up. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Geoblocking and online purchases

    Geoblocking and online purchases

    Geoblocking, which is the practice of denying access to websites, content or online services based on the geographic location of the user was the focus of the first round table discussion at the Consumer and Competition Day held in Luxembourg last...

  • Lost gift voucher query

    Q: My partner recently organised a surprise party for my birthday. One of my friends gave me a birthday card with a receipt that amounted to €100. On that same evening, this receipt was lost. It might have been mistakenly thrown away with the...

  • Time limit for repair

    Q: Two weeks ago we returned our TV to the seller to have it repaired. The set is still under guarantee. When we asked when the repair will be done, the company’s representative told us we would receive a call when it is ready. Two weeks have...

  • Commercial guarantee

    Q: I recently bought two bathrooms from a local supplier. Before placing the order, the seller informed me that all mixers carry a 10-year guarantee. Upon payment, the seller issued receipts but the guarantee is not mentioned or displayed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award

    Service with a Smile Award

    The Malta Competition and Consumer Affairs Authority (MCCAA) has announced the winners of the first edition of Premju Servizz bi Tbissima (Service with a Smile Award). BHS (Sliema) came first, followed by Mothercare (Valletta) and MSV Life. In her...

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