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Consumer Affairs

  • Online shopping and facts on the cooling-off period

    Q: I would like to know when the cooling-off period starts? I bought a mobile phone online, which was delivered to me a few days ago. When I started using it, I noticed that the battery was not charging properly and there was a loose part in the...

  • Faulty inverter

    Q: Three months ago, I bought a micro inverter solar panel system. During installation, due to careless work and lack of experience in connecting these kind of inverters, one of the inverters was damaged. This was immediately replaced, but after a...

  • Weekly consumer advice

    • Damages caused by the consumer through misuse or mishandling are not legally covered. • If we incorrectly install a product due to shortcomings in the instructions supplied by the trader, we are still entitled to a free of charge remedy. • When...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems with furniture

    Problems with furniture

    There are various problems we can come across when ordering and buying new furniture. We may, for instance, not agree on how much deposit we should pay; the delivery date might not be honoured by the trader; or the furniture delivered may have...

  • Ill-fitting shoes

    Q: I would like to claim a refund for a pair of shoes I bought recently from a local retailer, or have them replaced. I feel I have been misguided during the purchase. At first I was not going to buy the shoes, as they were labelled wide-fitting,...

  • Weekly consumer advice

    • When the delivered furniture is not as agreed during the sale, the seller is obliged to put things right. • The amount of deposit paid should be agreed with by both seller and buyer. • The sales agreement should be put in writing and must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Is the customer always right?

    Is the customer always right?

    The belief that the customer is always right is intrinsically incorrect. The notion of not contradicting customers and to accommodate each and every request they make does not stem from any consumer legislation. It is a business practice that...

  • Same light fittings at a cheaper price

    Q: I recently bought some light fittings from a particular shop. Since I bought more than one item, the seller gave me a special discount. However, a few days later, I happened to pass by another shop that sells light fittings and saw the same...

  • Am I entitled to damages?

    Q: I recently ordered a sofa which was being sold at a discounted price. Upon order, I paid a deposit and made the rest of the payment upon delivery. When the sofa was delivered to my house, I noticed it was damaged. When I reported this to the...

  • Weekly consumer advice

    • Consumers are responsible to make the right buying decisions. • The seller is always responsible to provie a remedy for non-conforming products. • The law remains the same all year round and is not affected by how much a product is discounted in...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Package holiday changes

    Package holiday changes

    When we purchase a package holiday from a travel agency, we legally have the right to expect that the holiday is exactly as promised by the agency and as described in the promotional brochure given to us. In fact, travel agencies are legally...

  • Damaged bracelet

    Damaged bracelet

    Q: A bracelet I received as a gift is slightly damaged. It was bought on sale; however, it has a warranty with it that states: “This warranty protects your jewel against all manufacturing faults. You have the right to free repair or replacement of...

  • Weekly consumer advice

    • When we purchase a package holiday, it should be as promised by the travel agency and as described in the promotional brochure. • If a booked holiday is significantly changed prior to departure, we are entitled to cancel the booking and claim...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair contract terms

    Unfair contract terms

    Consumers are sometimes asked to sign a contract which may contain terms and conditions that are legally considered unfair. The unfairness of a term is usually determined by the fact that it gives the trader an unfair advantage over the consumer,...

  • Internet service problems

    Q: I had a contract with a local service provider for an internet service package. This service provider offered a new package claiming it had a better speed download connection. I therefore decided to purchase it. To date, a month after signing...

  • Dress bought doesn’t fit

    Q: A few days ago, I bought a dress for my daughter, who wasn’t with me and therefore could not try it on. When she tried it on, the dress did not fit her, so I returned to the shop to exchange it. By mistake, I threw away the fiscal receipt but...

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