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Consumer Affairs

  • Damaged bracelet

    Damaged bracelet

    Q: A bracelet I received as a gift is slightly damaged. It was bought on sale; however, it has a warranty with it that states: “This warranty protects your jewel against all manufacturing faults. You have the right to free repair or replacement of...

  • Weekly consumer advice

    • When we purchase a package holiday, it should be as promised by the travel agency and as described in the promotional brochure. • If a booked holiday is significantly changed prior to departure, we are entitled to cancel the booking and claim...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair contract terms

    Unfair contract terms

    Consumers are sometimes asked to sign a contract which may contain terms and conditions that are legally considered unfair. The unfairness of a term is usually determined by the fact that it gives the trader an unfair advantage over the consumer,...

  • Internet service problems

    Q: I had a contract with a local service provider for an internet service package. This service provider offered a new package claiming it had a better speed download connection. I therefore decided to purchase it. To date, a month after signing...

  • Dress bought doesn’t fit

    Q: A few days ago, I bought a dress for my daughter, who wasn’t with me and therefore could not try it on. When she tried it on, the dress did not fit her, so I returned to the shop to exchange it. By mistake, I threw away the fiscal receipt but...

  • Weekly consumer advice

    • An unfair term gives the trader an unfair advantage over the consumer, or it tries to diminish or take away the consumer’s legal rights. • Unfair terms are legally unenforceable even if consumers have inadvertently signed for them. • Terms in...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Changing your mind after buying a service

    Changing your mind after buying a service

    As consumers, we may find ourselves in situations where we book or order a service and then change our mind and decide to cancel the sale. Are we legally entitled to cancel an order? Our right to cancel usually depends on whether or not we have...

  • Defective tablet...

    Q: I bought a tablet computer from a local seller but after three months, I found out there was a fault in the screen. I took it back to the seller to have it repaired. More than a month has passed and my tablet is still being repaired. What are...

  • Information kiosks for consumers, businesses

    The Information, Education and Research Directorate within the Office for Consumer Affairs of the Malta Competition and Consumer Affairs Authority (MCCAA) has set up information kiosks at various commercial centres. The directorate’s officers...

  • Weekly consumer advice

    • If we verbally confirm an order or sign an agreement, we cannot simply change our mind without facing consequences. • We may be able to cancel an order if, before concluding the sale, we made a specific agreement with the seller. • A cooling-off...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The directive on consumer rights

    The directive on consumer rights

    The Consumer Rights Directive has recently been transposed into national laws by all the 27 EU member states. This directive will come into force all over the EU by June 2014. One of the main objectives of this directive is the setting up of...

  • Can I cancel my order?

    Can I cancel my order?

    Q: Less than a week ago I paid a deposit of €150 to purchase a home appliance. I was contacted by the seller promoting this product and a company’s representative came to my house to show me the product and how it works. The day after I placed the...

  • Weekly consumer advice

    • Before concluding a distance or doorstep sale, consumers must be informed about their right to cancel the sale. • Consumers are responsible to have proof that they cancelled the distance or doorstep sale within the stipulated time frame. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common cases of online fraud

    Common cases of online fraud

    The European Consumer Centre Network has issued a report entitled ‘Fraud in cross-border e-commerce’, which summarises problems reported to the network by individual consumers in EU member states. Its aim is to provide tips and practical advice to...

  • Kitchen not delivered on time

    Kitchen not delivered on time

    Q: I ordered a kitchen from a local seller who imports furniture from Italy. The kitchen was meant to be delivered to me by the end of November. Towards the end of November, I called the seller and was informed that my kitchen was still in Italy...

  • Weekly consumer advice

    • When the agreed delivery date is not honoured by the seller, consumers may opt to cancel the sale and ask for a refund of the deposit paid. • Sellers may be held responsible for the extra expenses consumers incur due to a delay in delivery of...

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