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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dealing with traders

    Dealing with traders

    Not all products and services we buy are perfect and exactly as we expect them to be. Products sometime break down and services provided may not give us the promised results. When problems crop up, we may feel frustrated and stressed. The first...

  • New appliance with ‘shorter’ guarantee

    Q: I bought an appliance with a two-year guarantee. After 13 months, it broke down and so I took it back to the seller, who informed me it was beyond repair and offered me a new one of the same model. However, he does not want to renew the guarantee.

  • Damaged wardrobe doors

    Q: Around six months ago, I bought a bedroom from a local supplier. A few days ago, I noticed that the doors of the wardrobe have warped. When I ordered the furniture, the seller did not give me a guarantee. I would like to know whether I am...

  • Weekly consumer advice

    • The seller is legally responsible for the product or service provided. • A complaint must be legally justified and the remedy requested in line with our legal rights. • When complaining, we should be polite and never exhibit any aggressive...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • It’s all about measurement

    It’s all about measurement

    Metrology is a field of science which deals in units of measurement, methods of measurement and measuring instruments in relation to technical and legal requirements. A measurement has legal consequences if the outcome impinges on the rights or...

  • Should I accept a credit note?

    Should I accept a credit note?

    When we buy a product and it turns out to be unfit or faulty, we have legal rights that allow us to claim a free remedy. The remedies the law provides are firstly repair or replacement. When such remedies are not possible or, if opted for, may...

  • Weekly consumer advice

    • If a credit note is offered for non-conforming goods, consumers may refuse it and ask for a cash refund. • Once a credit note is accepted, consumers are no longer entitled to a cash refund. • Usually a credit note has a number of limitations as...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips for safe online shopping

    Tips for safe online shopping

    Using the internet to purchase goods or services we need has a number of advantages, such as the comfort of buying from one’s home 24 hours a day, seven days a week. The internet also offers a very vast range of products at competitive prices to...

  • How much can a manual labourer charge for a service?

    Q: Is there a law that regulates how services are charged? Can manual labourers charge any amount for a particular job? I recently requested the services of a particular individual. Before hiring him for the job, I asked him for a quotation but he...

  • Weekly consumer advice

    • Paying by credit card offers greater protection in terms of fraud, guarantees and non-delivery. • Before giving out credit card details, we ensure the web page is safe. • We should gather information about the seller and how to contact him when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Advice on paying deposits

    Advice on paying deposits

    A deposit is usually paid as a part payment to secure the purchase of a product or service. When consumers agree to pay a deposit, it means they are committing themselves with the seller to purchasing a specific product or service. Such commitment...

  • Thorough examinations and preventive inspections of lifts

    An Authorised Conformity Assessment Body (ACAB) carries out thorough examinations and preventive inspections on existing and new lifts, as specified by the Inspection of Lifts Regulations of 2007. A list of ACABs is available on the Malta...

  • Weekly consumer advice

    • Paying a deposit is a commitment with the seller to purchase a specific product or service. • If the seller breaches the contract of sale, consumers may cancel the sale and request a refund of the deposit paid. • A sale cannot be cancelled...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Misleading and aggressive trading practices

    Misleading and aggressive trading practices

    Trading practices are selling methods traders use to promote products and services they have for sale, therefore trying to convince prospective customers to buy. These practices are regulated by Section VII of the Consumer Affairs Act. The legal...

  • Regulations on registration of existing and new elevators

    Regulations on registration of existing and new elevators

    The Inspection of Lifts Regulations apply to existing and new lifts. The first refers to a lift that has been installed and put into service before July 1, 2002, and the latter applies to lifts installed and put into service from July 1,...

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