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Consumer Affairs

  • Problems met when buying clothing items

    Besides food, buying clothes and shoes is one of the most common purchases consumers make. There are many good reasons for spending money on clothes, and when we shop, we are usually eager to find bargains or await the coming of a new season,...

  • Free replacement or not?

    Q: Three years ago, I bought a solar water heater, and ever since it was installed I have had a lot of problems. One year after it was installed, the water tank started to leak and had to be replaced. Now the replaced tank is leaking again. The...

  • Online purchase problems

    Q: I recently received three bridesmaid dresses I had ordered online. Upon receipt, I noticed the zips were damaged and couldn’t open or close well. I would like to know what my legal rights are, since the online seller is insisting he is not...

  • Weekly consumer advice

    • When we change our mind or make a wrong buying decision, it is the shop’s return policies that apply. • Return policies and any terms and conditions attached to them must be checked and confirmed before the sale is finalised. • When we are...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips to avoid online scams

    While sitting comfortably at home browsing the internet or doing work on our computer, we may be targeted by scammers who skilfully try to con us out of our money. Scammers may also target our identity. In fact, there are quite a few scammers...

  • Shoes: repair or replace?

    Q: Last week, I purchased a new pair of shoes for €35. When I wore them the first time, I had to go back home because one of the shoes opened up. When I went back to the shop, the seller offered me free repair. But I no longer want the shoes. I...

  • Refund of school registration fee

    Q: I have registered my daughter at a particular school and paid a registration fee that amounts to €75. Now I have decided not to send her to this school and asked the school to refund me the fee. I was informed that registration fees are not...

  • Weekly consumer advice

    • Spammers target us to try and steal personal information from us, and eventually our money. • We should never give account details or passwords over the phone or via e-mail. • Free prizes should be completely free and not involve expensive...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems with hotel accommodation

    When we book hotel accommodation for a holiday through an agency, it must be exactly as described and promised by the tour operator or travel agent. If we do our booking online or directly with the hotel, the hotel must be as described and...

  • Different guarantees given for two pumps

    Q: I bought two different pumps on separate dates from the same trader. The two pumps had different guarantees. One of the pumps had a 12-month warranty and the other had a 24-month warranty. The pump that had a 12-month warranty broke down and...

  • Weekly consumer advice

    • When we book a package holiday, each and every part of the holiday must be exactly as described and advertised by the travel agency. • If any part of the holiday is not as promised during the sale, it would be considered a breach of contract and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Seminar on competition law

    The Malta Competition and Consumer Affairs Authority will be organising a seminar entitled Competition Law – How Does it Affect You? on Friday between 8.30am and 1pm at the Mediterranean Conference Centre, Valletta. The seminar, which will be...

  • Free repair of defective netbook

    Q: A fault developed in my netbook, which I bought a year and 10 months ago. Since the legal guarantee covers my purchase for two years, I expected to have the netbook repaired for free. However, the representatives of the service centre informed...

  • Weekly consumer advice

    • Consumer law provides a two-year protection when the product purchased has a manufacturing fault or is not in conformity with the contract of sale. • Defects caused by misuse or normal wear and tear are not legally covered. • Free repair or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Fantasy Tours issue update

    The Malta Competition and Consumer Affairs Authority would like to clarify any misconceptions in connection with the Fantasy Tours issue – which has dominated the media for the past few weeks. On October 26, 2012, the Office for Consumer Affairs...

  • Mobile phone problem

    Q: Almost a year ago, I bought a mobile phone from a local retailer. A few days ago I noticed that the battery wasn’t charging well. At first I thought I needed to change it but then the phone started connecting and disconnecting on its own,...

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