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Consumer Affairs

  • Risks: cords and drawstrings

    Risks: cords and drawstrings

    During regular inspections by the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority, officials came across a number of carnival costumes intended for children aged under seven, which contain drawstrings or...

  • Weekly consumer advice

    • Consumers must obtain and keep proof of everything they purchase. • Consumers should shop around, compare prices and gather as much information as possible before buying. • When consumers change their mind about a purchase, the law does not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dangerous goods: your rights

    Dangerous goods: your rights

    When consumers are sold goods that eventually turn out to be dangerous and cause them damages, the Consumer Affairs Act protects them by giving them specific rights. This legislation enables consumers who suffer damages to seek compensation...

  • Should I be refunded?

    Should I be refunded?

    Q: A few days ago I bought a handbag from a local shop at a discounted price. As soon as I arrived home, I noticed it was damaged. I immediately called the shop and informed them of the damage. The sales assistant I spoke to told me I could go to...

  • Can I ask for a new pushchair?

    Can I ask for a new pushchair?

    Q: Four months ago I bought a new pushchair which I started to use about two months ago. We immediately noticed it was faulty. The chassis was defective and its accessories did not fit in properly. However, the matter was settled, after which the...

  • Weekly consumer advice

    • When goods turn out to be dangerous to consumers and their property, the producer is liable to provide compensation. • Consumers may request compensation when they suffer personal injuries and damages to property. • No claim can be brought...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Leaving a deposit: your rights

    Leaving a deposit: your rights

    When consumers accept to leave a deposit, they are committing to a sales transaction with the supplier of the product or service. This commitment is legally binding. Ideally, the contract of sale is made in writing and should include the details...

  • Can I cancel my order?

    Q: A local salesman contacted me to install electrical panels on my roof. He came to my house and convinced me to place the order and pay a deposit of €200. Now I feel that I have not made the right decision and think that I should have shopped...

  • Replaced phone also faulty

    Q: I would like to know what my rights are regarding a mobile phone I bought in May 2013 from a local seller, costing around €700. The phone came with an extended three-year warranty, for which I paid an extra €55. After a year, the phone started...

  • Weekly consumer advice

    • Once a sales agreement is concluded, both parties are obliged to honour the agreement. • When consumers decide not to proceed with the sale they risk losing the deposit paid. • If consumers feel that the deposit is unreasonable, they can...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair commercial practices

    Unfair commercial practices

    Commercial practices are practices a trader uses to sell his products or services. These usually include advertising, promotional activities, and selling methods. Part VII of the Consumer Affairs Act is the legislation that sets out clearly what...

  • Returning gifts

    Q: I received a Christmas gift I would like to change. Unfortunately, I misplaced the gift receipt and cannot find it. I went to the shop and, even though the seller confirmed that the gift was bought there for €20, he refused to exchange it...

  • Weekly consumer advice

    • A trading practice is considered unfair if it is likely to impair our consumer ability to make an informed choice. • A commercial practice is misleading if it contains false information or leaves out important information when promoting products...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Passenger rights: facts to know

    Passenger rights: facts to know

    Your air passenger rights can be summarised in 10 basic points, five of which were published last Sunday: 1. Renounce travelling and reimbursement when the trip is disrupted In the event of a long delay, flight cancellation or denied boarding, you...

  • Draft Maltese standard

    Draft Maltese standard

    The Standard and Metrology Institute of the Malta Competition and Consumer Affairs Authority (MCCAA) has made available to the public a draft Maltese standard DSM 3800:2014 ‘Accessibility for all in the built environment’. The basic premise...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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