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Consumer Affairs

  • Advice

    • Sales concluded by telephone have a 14-day cooling-off period. • The seller must inform consumers that the call is being made for commercial purposes from the very start. • Sales concluded on the phone must be confirmed in writing. • Goods...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer credit agreements

    Consumer credit agreements

    Consumer Credit Regulations provide consumers with specific rights whenever they need to borrow money from a creditor. This legislation also provides guidelines on what information should be included in adverts promoting credit. Such advertising...

  • Deposit on second hand car

    I am an 18-year-old student and was recently interested in buying a second hand car. I went to see the car and the owner informed me that the car’s engine is 1.8 diesel. I told him that I needed to check with my insurance because due to my age I...

  • Change of internet package

    I recently received a letter from my service provider informing me that the internet package I was subscribed to will no longer be available. My service provider is now offering me an up-graded package which obviously costs more. Q: Is the service...

  • GO removes additional payment charges

    GO customers will no longer pay any extra charges to payment mechanisms from December 1, even if they opt not to pay their bills via direct debit. Following administrative proceedings on August 31, and subsequent talks between the Office for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cooling-off period, buyer’s rights

    Cooling-off period, buyer’s rights

    A survey carried out by the European Commission shows that only 56 per cent of European consumers are aware of the right to a cooling-off period when purchasing items from abroad. The results were published in the 2015 edition of the Consumer...

  • Guarantee validity

    Q: I need to buy some goods from the UK and these are being advertised with a 10-year commercial guarantee. I would like to know if this guarantee is valid in Malta? Before concluding the sale make sure that you are in possession of the terms and...

  • Weekly Consumer Tips

    During the cooling-off period consumers can change their mind, cancel the sale and claim back the money paid. Consumers must be informed that they have to pay for the return of goods if they decide to cancel the sale. If not these costs must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cots: product safety warning

    Cots: product safety warning

    As part of the Prosafe Joint Action Market Surveillance of Cots and Travel Cots, the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority has tested a number of cots found on the market locally. Results from...

  • Misled by supermarket toilet roll offer

    Q: I was shopping at a local supermarket and noticed that an eight-pack toilet roll was on offer with four extra free toilet rolls. On the shelf where this product was displayed there were two prices, one for an eight-pack and a higher price for...

  • High-up truck rental and help

    Q: I recenlty went through an unfortunate experience with a high-up truck rental company. On the day the high-up truck was rented, only the driver of the truck turned up and so there was no one to help me load the stuff on the high-up. In the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when buying goods

    Your rights when buying goods

    Goods offered for sale almost always carry a description. This is sometimes provided through a label displayed on the product or on the packaging. Products may also be described in writing in the contract of sale or verbally by a salesperson. The...

  • Unwanted accessories

    Q: I recently bought a water heater from a local shop and a few other accessories for €384. Upon installation, I realised that I won’t need most of the purchased accessories. I therefore went back to showroom and asked for a refund of the unwanted...

  • Extension of commercial guarantee

    Q: Nearly three years ago my daughter and I purchased two laptops. We opted to pay for an extended warranty that covered them for three years. This guarantee will expire in a month’s time. A few months ago my daughter’s laptop started giving us...

  • Weekly consumer advice

    • Purchased goods must conform to the descriptions and specifications provided in the contract of sale. • Documentation describing the characteristics and functions of the product purchased should be kept just in case a problem crops up. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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