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Consumer Affairs

  • MCCAA environmental testing

    A new website has been drawn up for EEPLIANT, a project co-founded by the EU, during which tests will be carried out on LED bulbs, printers and heaters. Malta, through the MCCAA is taking part in this project. Nine samples of LED bulbs are being...

  • Public warning: unsafe lifts in service

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has issued a public warning to advise the public that it has received several reports and encountered several instances where JD Lifts Ltd, also operating...

  • Weekly consumer advice

    • Aggressive selling is illegal as it impairs the consumers’ freedom of choice. • It is considered an aggressive selling tactic when the trader refuses to leave the consumer’s home unless a sale is concluded. • Scare tactics are also considered...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Flight compensation claims and ‘extraordinary’ circumstances

    Flight compensation claims and ‘extraordinary’ circumstances

    European Regulation EC261/2004 entitles air passengers to up to €600 if their flight is delayed by three hours or more if they are flying within the EU or arriving in the EU on board an EU airline. The same financial compensation applies when...

  • Damages against car park

    A consumer recently appeared in front of the Consumer Claims Tribunal, claiming compensation for damages caused to her car when it was parked in a car park where works were being done on drainage pipes. To remove the drainage stains from her car,...

  • Defective car stereo problem

    Q: Eight months ago I purchased a car stereo from a local seller. A few weeks ago, it was not functioning well, so I took it back to the seller. After a month, I was contacted by the seller to pick up the repaired stereo. However, after the stereo...

  • Guarantee query on industrial goods

    Q: I need information on the warranty conditions for parts used in industrial equipment. The manufacturer’s warranty states that the guarantee on new parts is for six months or 1,000 hours of use. Is this according to EU regulations? If not, what...

  • Weekly consumer advice

    • Air passengers are entitled to financial compensation when flights are delayed by over three hours, cancelled or overbooked. • Airlines are exempted from paying compensation when the reason for the delay or cancellation is an extraordinary...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Confidence in the European Single Market

    Confidence in the European Single Market

    The 2015 edition of the Consumer Conditions Scoreboard analyses how the Single Market is working for European consumers and also identifies the constraints hindering its full function. The Consumer Conditions Scoreboard focuses on three elements:...

  • Torn gift voucher

    Q: I received a €40 voucher as a gift. The shop where the voucher was purchased from had run out of vouchers so instead of the voucher card, it issued a receipt stapled on a card. I have a two-year-old who happened to find this receipt and tore it...

  • Public consultation meeting

    On Friday at 6.45pm, Helena Dalli, Minister for Social Dialogue, Consumer Affairs and Civil Liberties, will be addressing a public consultation meeting themed Gvern li Jisma’ (A government that listens) at the MCCAA offices in Blata l-Bajda. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telephone sales and techniques

    Telephone sales and techniques

    Telesales, also known as telemarketing, is a selling technique companies use to sell their products and services. During such sales consumers unexpectedly receive a call from salespeople who use their selling skills to convince consumers to take...

  • Damaged shredder

    Q: Six months ago I bought a shredder from a local seller, which stopped functioning recently. Since it was still under guarantee I returned it to the shop and asked to have it repaired. After the technician checked it, the seller contacted me and...

  • Boxes and packaging

    Q: Is it a myth that one has to keep the box and packaging of an appliance when purchasing an item in order not to void the warranty? A: The products consumers purchase may be protected by two types of guarantee. There is the two-year legal...

  • Advice

    • Sales concluded by telephone have a 14-day cooling-off period. • The seller must inform consumers that the call is being made for commercial purposes from the very start. • Sales concluded on the phone must be confirmed in writing. • Goods...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer credit agreements

    Consumer credit agreements

    Consumer Credit Regulations provide consumers with specific rights whenever they need to borrow money from a creditor. This legislation also provides guidelines on what information should be included in adverts promoting credit. Such advertising...

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