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Consumer Affairs

  • Trust scheme for buyers, sellers

    It is a fact that without consumers traders won’t exist and without traders consumers won’t be able to acquire the products and services they need. Thus sellers and consumers depend on each other to exist and survive. Building a good and...

  • Rusty pot: can I return it to seller?

    Q: I bought a pot from a local shop and after I used it, washed it and shelved it, I noticed that the circumference where the lid rests produced rust residue. I do not expect a pot which is meant to hold water to rust. Do I have the right to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Flight delays and cancellations

    Flight delays and cancellations

    EC Regulation 261/2004 provides air passengers with specific rights when their booked and confirmed flight is delayed or cancelled. Besides appropriate care and assistance, when air passengers are informed that their flight has been delayed for...

  • Lost wedding photos

    Q: We hired a photographer for our wedding and after several attempts to get the photos, the photographer informed us that part of the wedding photos were lost due to a hard disc failure. The lost pictures are of the reception – from when the...

  • 2016 lift regulations

    2016 lift regulations

    The MCCAA would like to remind installers of lifts that the new lifts regulations will come into force on Wednesday. Moreover, as per Schedule 2 of the new regulations (Directive 2014/33/EU), a new requirement in the EU Declaration of Conformity...

  • Weekly advice

    • Monetary compensation cannot be demanded when the reason why a flight is delayed or cancelled is outside the airline’s control. • Technical issues that are a result of the air carrier’s failure to maintain its aircraft are not considered...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Getting a remedy by complaining

    Getting a remedy by complaining

    When something goes wrong with the product or service purchased, the first person we should speak to is the seller. Before doing so, we should make sure that we know what rights we have at law and hence confirm that our request for compensation is...

  • Query on hidden charges

    Q: I would like to know if an online service provider who operates locally should inform his clients appropriately that certain button clicks on his website will incur charges to its users. Is it regulated in Malta that service providers should...

  • Expiry date on vouchers

    Q: I have a number of expired vouchers from a particular retailer. Is the trader obliged to accept the vouchers anyway? The seller has already received the cash equivalent of these vouchers. Isn’t it against the rules to put an expiry date on...

  • Weekly advice

    • In case of a problem, the first person we should complain to is the seller or service provider. • Our request for compensation needs to be legally justified. • Presenting evidence may help us to substantiate our claim. • Legally it is the seller...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How vulnerable is a consumer?

    Consumer legislation is commonly linked with the average consumer and with how these would behave, what they will understand and how well informed they are. Nevertheless, compared with the average consumer, consumers in vulnerable situations may...

  • Magazine on rights and responsibilities

    The Malta Competition and Consumer Affairs Authority has published the eighth issue of L-Għażla, a magazine which is being distributed all over Malta and Gozo and which will reach households by the end of next week. The main objective of this...

  • Cooker hob complaint

    Q: A few weeks ago the cooker hob, which is still under guarantee, broke into pieces while I was using it. The seller is refusing to replace it because he says that the glass is not covered by the guarantee. Is this really the case? Do I have any...

  • Public statement

    The director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), by means of which she identifies and gives information to the public that: Stefano Santo Scardaci, holder of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our rights when buying a holiday

    Our rights when buying a holiday

    If we are planning to buy a package holiday for the upcoming summer holidays, we should be aware that by law we have the right to expect that our holiday is as described and promised to us by the travel agency. So, it is important that we...

  • Trader not honouring guarantee

    Q: A year ago, we purchased a brand new dishwasher from a local supplier. A few weeks ago it started giving us problems. It was not washing properly and the dishes remained dirty. Since the dishwasher was still under warranty, we complained with...

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