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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Concluding a contract of sale: a consumer’s responsibilities

    Concluding a contract of sale:  a consumer’s responsibilities

    A contract of sale can be made verbally or in writing. Both types of contracts are legally binding on the parties involved in the sales agreement. However, in case of a dispute, written contracts are more beneficial to both consumers and traders...

  • Am I entitled to free repair?

    Q: A year and three months ago I bought a smartphone from a local seller. A few days ago I started encountering problems with it and was thinking of returning it to the seller to have it fixed. The problem is that on the warranty card provided on...

  • Are gift vouchers supposed to have an expiry date?

    Q: I recently received a voucher as a gift. On it was written that the gift voucher has to be used by a specific date. I think it is unfair that I am limited with a date by when to use the voucher. A: It is not illegal for sellers to impose an...

  • Weekly advice

    • Even though legally binding, verbal agreements are best backed up in writing. • Consumers should ensure that they have proof of everything agreed with the seller. • A sales contract cannot be cancelled unless an important term or condition of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Defective product liability: what rights does the Consumer Affairs Act give?

    Defective product liability: what rights does the Consumer Affairs Act give?

    Products may not only turn out to be defective and stop functioning well, but they may also cause us harm or significant damage to our property. For instance, a toaster or an electric kettle can catch fire and burn down our kitchen or, even worse,...

  • Can I return goods purchased?

    Q: While I was walking down a street I was suddenly stopped by a young lady selling creams. She was very persuasive and I ended up spending over €100 on creams I did not really need. In fact, a few minutes later I regretted my decision and went...

  • Defective toaster: is seller or agent responsible?

    Q: Four months ago I purchased an electric toaster from a local shop. Its plastic recently started to melt and the toaster is getting worse every time it is used. Since it is still under guarantee, I took it back to the seller, who promised me he...

  • Weekly advice

    • The manufacturer is primarily responsible for the damages caused by defective products. • Consumers can claim compensation for any injury and damage suffered due to defective goods. • Compensation for damages may be sought within a maximum...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Appropriate price indication

    Appropriate price indication

    Goods displayed in retail outlets for sale to consumers must be clearly indicated with a price. Consumers need to know how much a product costs without the need to ask the seller for assistance, so they can freely compare prices and make informed...

  • Problems with voucher

    Q: I received a voucher as a gift from a local company for a weekend break to be used at a specific hotel. As instructed on the voucher, I sent an e-mail to the hotel with the details of the dates when I wanted to make use of the voucher.

  • Defective mobile phone

    Defective mobile phone

    Q: Two months ago, I bought a mobile phone from a local shop. Three weeks later it started giving me problems with the screen. After some arguments, the seller accepted to repair it. The repairing process took three weeks. Some days later,...

  • Weekly advice

    • Goods displayed in retail outlets and that are offered for sale to consumers must be clearly indicated with a price. • Prices must be indicated in an unambiguous, easily identifiable, and clearly legible manner. • The indicated price must be in...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protection against hidden charges

    Protection against hidden charges

    Consumers have the right to be provided with clear and correct information in order to make informed buying decisions. The Consumer Rights Regulations safeguard these rights by setting out a list of information requirements distance and...

  • Warning on children’s soother holders

    Warning on children’s soother holders

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has found a number of children’s soother holders which pose a serious risk to consumers. The soother holders in question are hand-made locally and have been...

  • Query: unfinished works

    Q: I ordered a staircase to be manufactured by a local trader. The works started six months ago and were supposed to be finished within three months. To date there are still some works which have not yet been carried out. Last week, I sent an...

  • Weekly advice

    • The use of pre-ticked boxes are prohibited. • Consumers must be properly informed of all the costs and charges they will incur before purchasing a product or service. • Traders are prohibited from charging more for use of credit cards or any...

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