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Consumer Affairs

  • Weekly Consumer Tips

    • Sellers may first opt to repair a product if replacing it imposes unreasonable costs on them. • When opted for, repairs must be carried out without causing consumers a significant inconvenience. • The seller is legally responsible to provide...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telesales: rights and responsibilities

    Telesales: rights and responsibilities

    Sometimes consumers receive unexpected phone calls from sellers who try to sell them products or services. When such calls are received customers may feel somewhat pressured into concluding a sale or at least agree to a meeting at a later date...

  • Volkswagen emissions

    Volkswagen emissions

    The Malta Competition and Consumer Affairs Authority (MCCAA), in collaboration with Transport Malta, has been following closely the Volkswagen Emissions case from the very beginning – to ensure that all affected consumers are provided with the...

  • Samsung Note 7

    Following worldwide reports of incidents regarding overheating and combustion of the Samsung Note 7 mobile phone, the Malta Competition and Consumer Affairs Authority has been investigating this issue nationally. From information provided by the...

  • Weekly advice

    ■ Purchases concluded through telesales may be cancelled during the 14-day cooling-off period. ■ Consumers must be informed about the commercial purposes of the telephone call. ■ Sales representatives are obliged to identify themselves and the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award to foster better trader-customer relationship

    Service with a Smile Award to foster better trader-customer relationship

    The winners of Service with a Smile 2016 award were announced during an award-giving ceremony held at The Palace hotel, Sliema. Smart Supermarket placed first, followed by Pavi and Pama Supermarkets in second and third place respectively. The...

  • Office for Competition concludes its investigation on fuel suppliers

    From an analysis of the totality of evidence, the director general of the Office for Competition has found that there was demand by the fuel supplier, through indirect means, for a particular line of conduct to be pursued by the fuel retailer. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer Markets Scoreboard

    The recently published 2016 edition of the Consumer Markets Scoreboard provides an overview of EU citizens’ assessment of the performance of key consumer goods and services markets based on data collected in 2015. The study is based on EU...

  • Who is responsible for the legal guarantee?

    Q: Nearly two years ago I purchased a mobile phone with a one-year international warranty from a UK seller. The phone has now developed a fault. I am aware that the international warranty has expired but the two-year legal guarantee is still valid.

  • Recurring laptop problems

    Q: A year-and-a-half ago, I bought a laptop from a local seller. A few months later, the laptop was slowing down and its applications were crashing. When I returned the laptop to the seller, the latter did a low-level format but the problem wasn’t...

  • Volkswagen emissions case

    The Malta Competition and Consumer Affairs Authority (MCCAA) has been following attentively the developments of the Volkswagen emissions case from the very beginning. It has also been monitoring the actions Volkswagen Malta was taking regarding...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returning unwanted or defective clothing items

    Returning unwanted or defective clothing items

    Clothes are undoubtedly one of the most common type of purchases we make. Consequently, there is a high possibility that sooner or later we may encounter some kind of problems with the items of clothing purchased. When faced with the need to...

  • Do I have to accept repair?

    Q: Three weeks ago I returned a mobile phone to the seller to have it repaired because it was not functioning well. The mobile phone is still under warranty. When I asked how long the repair would take, I was not given a specific time period but...

  • Weekly advice

    • When we purchase clothes that are not fit for purpose or are not as described, we are legally entitled to a free remedy. • Sellers may request proof of purchase before providing us with a remedy. • The right to claim a legal remedy cannot be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dealing with delivery problems

    Dealing with delivery problems

    When we, consumers, order and purchase goods that we cannot transport ourselves, or when we buy goods through a distance means of communication, we usually make arrangements with the seller to have the goods delivered to our house.In these...

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