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Consumer Affairs

  • Weekly consumer advice

    • The Alternative Dispute Resolution and European Small Claims Procedure are remedies available to consumers when it comes to cross-border disputes. • Alternative Dispute Resolution Schemes or bodies, are out-of-court mechanisms that aim to solve...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common problems and the legal right for redress

    According to the Consumer Affairs Act, products consumers purchase must match the description given during the contract of sale and must fit the purpose for which they were bought. A consumer, for example, may be looking around to buy a computer...

  • Cruise fee, ticket change

    Q: First of all, can a travel agency demand to be paid in full when a cruise is booked way before the departure date? Are there any laws regarding payment? Secondly, if I purchase tickets for a local performance and need to change the dates...

  • Repairing a faulty new TV set

    Q: This year, my mother bought a new television set. A few months later, in August, the TV developed some faults and stopped functioning. The TV set has been at the supplier’s store for repair since August. So my mother has been without a TV for...

  • Weekly consumer advice

    • When a product sold does not meet the consumer’s requirements, which need to be communicated to the seller prior to the purchase, consumers are entitled to a free remedy. • Goods bought must always be fit for the purpose for which goods of the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying from a distance seller

    When consumers choose to purchase goods or services from a distance seller and therefore shop through the web, mail order, TV or phone, they are legally entitled to be provided with clear information about the sale they are concluding. The...

  • Mobile phone complaint

    Q: Four months ago I renewed my mobile telephony contract and the package I bought included a new mobile phone. After only 11 days, I had to take my phone for repairs and wait four weeks for it to be repaired and returned. Two months later, I had...

  • Weekly consumer advice

    • Before a distance sale is concluded, consumers should be provided with information on the trader, goods or services about to be ordered, payment methods and information about the applicable legal rights. • If the required information is not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Reliability of websites and online shopping

    Using the internet for your shopping needs has a number of benefits – it is highly convenient, saves you time and offers a wide range of products and services at affordable prices. However, it is imperative that consumers know how to shop safely,...

  • Washing machine repair

    Q: I had a problem with my washing machine, which I bought several years ago, and I called a technician to come and fix it. He told me that the problem was the pump, so he changed it and charged me €50. After the technician left I tried to wash a...

  • Same milk, different prices

    Q: I work in an office in St Julian’s and regularly buy a specific brand of milk. I buy this milk from different establishments and there are two specific shops that charge an extra 20 cents for the same brand of milk. Is it legal for...

  • Weekly consumer advice

    • Consumers should avoid buying from online sites that only accept payment by money order. • Paying by credit card offers greater protection than other methods in terms of fraud or non-delivery. • Consumers should ensure that their PC has updated...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems met when buying clothing items

    Besides food, buying clothes and shoes is one of the most common purchases consumers make. There are many good reasons for spending money on clothes, and when we shop, we are usually eager to find bargains or await the coming of a new season,...

  • Free replacement or not?

    Q: Three years ago, I bought a solar water heater, and ever since it was installed I have had a lot of problems. One year after it was installed, the water tank started to leak and had to be replaced. Now the replaced tank is leaking again. The...

  • Online purchase problems

    Q: I recently received three bridesmaid dresses I had ordered online. Upon receipt, I noticed the zips were damaged and couldn’t open or close well. I would like to know what my legal rights are, since the online seller is insisting he is not...

  • Weekly consumer advice

    • When we change our mind or make a wrong buying decision, it is the shop’s return policies that apply. • Return policies and any terms and conditions attached to them must be checked and confirmed before the sale is finalised. • When we are...

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