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Consumer Affairs

  • Weekly advice

    • Only consumer complaints may be submitted before the CCT. • This tribunal can give up to €3,500 in compensation and up to €500 for moral damages. • The costs to open a claim before the CCT are minimal and vary according to the amount of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Look out for unfair contract terms

    Look out for unfair contract terms

    Signing a contract after concluding a purchase is a common and frequent commercial practice between consumers and traders. But how many times do consumers stop to take the time to read the terms of the contract they are signing? Most consumers do...

  • Damaged pair of sandals

    Q: The other day I bought a pair of sandals from a local shop. I wore them the same evening for about an hour and while walking normally a decoration piece got detached from them and fell off. The sandal does not look good without this...

  • Sold a used beach bag

    Sold a used beach bag

    Q: I purchased a beach bag from a shop and when I returned home and opened it, I found a fiscal receipt from a different shop dated three weeks earlier. This showed that the new bag I bought was used and upon inspecting it properly, I noticed that...

  • Weekly advice

    • Consumers have the responsibility to verify that what they agreed with the trader is included in the sales agreement. • Unfair contract terms cannot be legally enforced by traders. • Consumers cannot be prohibited from cancelling the contract if...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What to do with gift vouchers

    What to do with gift vouchers

    Buying a voucher as a gift may sometimes save us from the embarassing realisation that the receiver of our gift did not like our choice. However, opting for a gift voucher may also have its drawbacks and some risks. Purchasing gift vouchers...

  • Problem with top cupboard

    Problem with top cupboard

    Q: Earlier this year I ordered a kitchen from a local seller for my apartment in Gozo. The kitchen, excluding the top, was delivered according to the agreed specifications. The top, which was to be supplied by a third party, was to be installed at...

  • Weekly advice

    • Consumers should read and observe the conditions of use of the gift voucher. • Before buying a gift voucher, consumers should check whether the voucher should be used all on one purchase or if it can be used on different purchases. • Gift...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights of sea passengers

    Rights of sea passengers

    Sea passengers departing from or arriving at a port within the EU and on cruises where the port of embarkation is in the EU have specific rights in case their trip is cancelled or delayed. Sea passengers must also be properly informed about the...

  • Insist on a cash refund

    Q: While on holiday, we paid for a particular excursion we couldn’t go on due to the traffic we found on the way. The travel agency accepted to give us a refund in the form of a credit note which we can use when we purchase another holiday from...

  • Weekly advice

    • Sea passengers whose trip has been delayed for more than 90 minutes are entitled to free refreshments in reasonable relation to the amount of time they are left waiting to board the ship. • Sea passengers are entitled to up to three free nights...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Purchasing digital content online

    Purchasing digital content online

    When consumers purchase digital content, such as a film, game or music, and this content is downloaded or streamed onto an electronic device, legally, consumers have the right to be informed about their cancellation rights before they download or...

  • Consultation seminar on non-prepacked foods sold

    Consultation seminar on non-prepacked foods sold

    The Malta Competition and Consumer Affairs Authority is organising a consultation seminar for food retailers and catering establishments, such as supermarkets, bakers, butchers, fish shops, confectioneries, restaurants and take-aways, that sell...

  • Non-refundable break

    Q: I have booked a weekend break online. While booking I was informed that the offer I was taking had a non-refundable policy and if the booking was cancelled, the whole fee would be charged. Unfortunately, after placing the booking, I realised I...

  • Weekly consumer advice

    • Consumers must be informed about their cancellation rights before they download or stream the purchased digital content. • If the digital content about to be streamed or downloaded involves payment, the consumer must be clearly informed about...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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