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Consumer Affairs

  • Unsatisfactory work

    Q: We had our swimming pool painted by a painter and after only a week, the paint started peeling off. When we informed the painter, he agreed to do the work again at no charge. We have also drafted a written agreement about this and the painter...

  • Swimming pool promise broken

    Swimming pool promise broken

    Q: This summer, we booked a holiday with a local tour operator. We specifically asked the local agent whether the hotel where we will be staying had a pool. They confirmed this and it was also mentioned in the brochure. When we arrived at the...

  • Weekly consumer tips and advice

    • When we purchase a product or service over the phone, we can change our mind and cancel the sale. • The salesperson calling us must clearly identify the business and purpose of the call at the beginning of the call. • If the goods bought over...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Useful safety tips to keep in mind when buying toys

    Useful safety tips to keep in mind when buying toys

    The decision of buying a toy for a child carries responsibility. If the wrong kind of toy is chosen, the child playing with it may get hurt. When we shop for toys, we should firstly look out for the CE mark. All kinds of toys placed on the EU...

  • Commercial guarantees

    Commercial guarantees

    Q: I recently bought an electric kettle which, according to what is prominently printed on its box, carries a five-year commercial guarantee. However, the seller gave me a different guarantee, which is limited to two years. Is the seller allowed...

  • Query by trader

    Query by trader

    Q: In 2002, our company sold a product for resale to a retailer. This retailer only managed to sell the product after more than 10 years. The customer who purchased this product in 2013 is now complaining that the product is faulty. The seller...

  • Weekly consumer tips and advice

    • All kind of toys placed on the EU market must be CE marked. • The CE mark is a commitment from the manufacturer that the product complies with all EU safety rules. • Children may get hurt if they are given a toy which is not meant for their...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • When goods bought are not as described by the trader

    When goods bought are not as described by the trader

    One of the legal obligations traders have is that the goods they sell to consumers must be as described in the contract of sale. Nearly every kind of product consumers buy involves a description of some kind. For instance, clothes usually have...

  • Faulty internet service

    Faulty internet service

    Q: I have a contract with a local telecommunications company for the provision of internet service. A few weeks ago I started experiencing some technical problems. I informed the company about these problems and technicians were sent a number of...

  • Laptop keyboard damaged by trader while being repaired

    Laptop keyboard damaged by trader while being repaired

    Q: I took a laptop to a local company to have it repaired. The repair was carried out well, but the trader, without me asking him to do so, decided to clean the laptop’s keyboard with a chemical product and this short-circuited the keyboard. So I...

  • Weekly consumer tips and advice

    • The goods traders sell must be as described in the contract of sale. • Ideally consumers should always have a written description of the goods they are buying. • When a buying decision is based on a sample, the delivered goods must match the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Contracts and consumer rights

    Contracts and consumer rights

    Most of the purchases made between consumers and traders are finalised with a contract featuring a list of terms and conditions that must be adhered to by both parties. To avoid nasty surprises, prior to signing such contracts, it is imperative...

  • Damaged aquarium

    Damaged aquarium

    Q: A year and four months ago we purchased a wall-mounted aquarium from a local seller. We paid €500. A few days ago, we returned home and the aquarium was broken, with glass and water all over the house. We informed the seller about the incident...

  • Charged extra for paying by credit card

    Q: After paying a deposit on a pushchair, I went to the shop to pay for the rest of the item and collect it. The shop owner would not accept a cheque. Since the outstanding balance was a substantial amount, I did not have enough cash on me, so I...

  • Weekly advice

    • Sales contracts have terms and conditions that must be adhered to by consumers and traders. • Consumers have the responsibility to read the terms and conditions of a contract before signing it. • Sales contracts should include all the conditions...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Mobile phone complaints

    Mobile phone complaints

    Nowadays almost everyone owns a mobile phone. In fact, having such a device is no longer considered a luxury but an indispensable necessity. Hence, when problems crop up with these gadgets, we are usually desperate to resolve them immediately. As...

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