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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights and package holidays

    Consumer rights and package holidays

    Under the Package Travel Regulations, a package holiday is defined as a pre-arranged holiday that lasts more than 24 hours or at least includes an overnight stay and two of the following: transport, accommodation and tourist service or activity...

  • Sofa has not been returned

    Sofa has not been returned

    Q: More than a month ago I engaged a trader to change the covers of my sofa. This work was supposed to be carried out within a week. During this month I contacted the company several times but to date the sofa has not been returned to me. I have...

  • Defective convection oven

    Defective convection oven

    Q: I bought a convection oven from a local company which was covered by a two-year warranty. During the guarantee period, the halogen of the oven had to be replaced twice as it stopped working. Now the guarantee period has expired and the halogen...

  • Weekly customer advice

    • Travel agencies are legally obliged to ensure that the information they provide to consumers is not false or misleading. • Any discrepancies from what is promised to the consumer at the time of purchase must be compensated for. • The price of a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Commercial warranties: are they worth the money?

    Commercial warranties: are they worth the money?

    Goods should conform to the descriptions and specifications provided by the seller in the contract of sale and if the product purchased does not provide the functions it is reasonably expected to, you as a consumer are entitled to a remedy. In...

  • Having problems with mobile phone charging

    Having problems with mobile phone charging

    Q: A year-and-a-half ago, I purchased a mobile phone from a local seller. A few weeks ago I had a problem with the mobile phone’s charging port. Basically, the charging port broke and I could not insert the charger into the mobile phone. I took...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Baby sling safety recommendations

    Baby sling safety recommendations

    Incidents may occur to babies and infants being carried in baby slings. Baby slings are similar to soft carriers but tend to be less structured and do not have integral leg openings. From incidents abroad reported during the use of these baby...

  • Consultation document on proposed resolution regulations launched

    Consultation document on proposed resolution regulations launched

    The draft legal notice relates to Malta’s obligation to implement the European Parliament’s council directive on an alternative dispute resolution (ADR) for consumers. Malta has to transpose the requirements of this directive into national law by...

  • Goods bought from an EU seller

    Goods bought from an EU seller

    Q: We are buying kitchen appliances of a very reputable brand directly from a foreign supplier operating in a EU member state. The brand is represented here in Malta by a local agent. However, we found better prices and better terms of service...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Reductions in medicine prices

    The Malta Competition and Consumer Affairs Authority is committed to ensure fair and affordable pricing of medicines for consumers. To this end, the authority employs external price referencing under the provisions of a voluntary agreement between...

  • Safe use of laundry detergent capsules

    Safe use of laundry detergent capsules

    The Technical Regulations Division within the MCCAA brings to the attention of the public risks posed by laundry detergent capsules (or packets) which are present in growing numbers in households worldwide. These products might look attractive to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Nearly 2,500 unsafe products

    Nearly 2,500 unsafe products

    The European Commission recently published figures showing that in 2014, 2,435 unsafe products were stopped from entering the EU market or removed because they were dangerous to consumers. Seventeen were withdrawn from the market through the...

  • Exchanging a dress bought in the UK

    Exchanging a dress bought in the UK

    Q: I recently bought a dress from a seller in the UK and still have the receipt. When I came back to Malta, I decided to change it and went to the brand’s local seller. They refused even though they have the same model in stock. What are my rights...

  • Faulty car battery

    Q: I purchased a car battery from a local seller and it has developed a fault. The battery is still under guarantee. The local seller has done the necessary tests on the battery and confirmed that it is faulty. However, he is refusing to replace...

  • Problem with dehumidifier

    Q: Last year I bought a dehumidifier with a two-year commercial guarantee. Some weeks ago, the overflow did not work and, as a result, it flooded the room and damaged the parquet flooring. At first, I thought it was my fault because I did not lock...

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