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Consumer Affairs

  • Building trust among consumers and traders

    Building trust among consumers and traders

    The Trust Mark scheme has been set up by the Malta Competition and Consumer Affairs Authority to encourage good relationships between consumers and traders. The basis of such a relationship is trust. Consumers trust traders when they know that a...

  • Defective doors and blinds repair

    Q: A year-and-a-half ago, two new doors were installed in my home. The doors were made of aluminium and had blinds installed in between the glass. As soon as they were installed, I noticed that the blinds were not working properly; they were...

  • Damaged mobile phone screen

    Q: I purchased a mobile phone and it has a fault. The phone still works but the screen remains black when it boots up. Since the phone is still under the six-month commercial guarantee I was given, I took it back to the seller and asked to have it...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Travellers with reduced mobility

    Travellers with reduced mobility

    Air passengers who have a disability or reduced mobility have certain rights when travelling by air. These start to apply from the moment such passengers book a flight with an airline. According to Regulation (EC) No. 1107/2006, a passenger with...

  • Deposit on wedding dress

    Deposit on wedding dress

    Q: I paid a deposit on a wedding dress but the wedding has been cancelled and I no longer need the dress. I went to the shop and asked the seller if I can use the deposit to purchase something else. The seller signed my deposit receipt with the...

  • Weekly consumer advice

    • An airline cannot refuse a reservation because of a person’s disability or reduced mobility. • Upon booking a flight ticket, disabled travellers must make a special request for help. Such a request should be made in writing. • An airline must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telephone contracts and unfair terms

    Telephone contracts and unfair terms

    It is impossible to imagine a world without mobile phones as these gadgets have become an essential part of our daily lives. However, are consumers satisfied with the service they are receiving? Are they being treated fairly? World Consumer Rights...

  • MCCAA information desks

    The following is the schedule for March and April of the MCCAA information desks being set up to offer guidance to customers in Ħamrun, Sliema, Valletta and Paola. The service is being provided once every fortnight. Month Place Time March...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    This year, the theme chosen by Consumers International to celebrate World Consumer Rights Day on March 15 focuses on mobile phone services. The use of mobile phones has risen incredibly and spread to almost every country in the world. The number...

  • Costume with missing accessories

    Costume with missing accessories

    Q: A couple of days ago, I went to a shop to buy a carnival costume for my daughter. It was priced at €40. Besides the dress, the costume included a matching pair of shoes and a band. When I went home and took out the costume, I noticed that the...

  • How you can get in touch with us

    Malta Competition and Consumer Affairs AuthorityOffice for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]:...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Damages caused by defective goods

    Damages caused by defective goods

    We may find ourselves in a situation where the goods we bought are not only defective but can also cause us personal injury or physical damage to our property. When this happens, it is important that we gather evidence of the dangerous goods and...

  • Credit note or money refund?

    Q: I recently bought a mobile phone and specifically told the seller I needed to have a dual sim and Wi-Fi. The seller suggested a model and I bought it. After a week, I noticed that the phone I was sold did not have Wi-Fi. I went back to the...

  • An update re Fantasy Tours

    The Office for Consumer Affairs of the MCCAA recently held a series of meetings with the police and the Malta Tourism Authority, which is responsible for the enforcement of the regulations governing package travel, package holidays and package...

  • Weekly consumer advice

    • We may seek compensation when a product causes personal injury or damage to our property. • The producer of the product is primarily responsible for damages suffered by consumers. • Consumers may seek compensation for damages suffered within a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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