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Consumer Affairs

  • High-up truck rental and help

    Q: I recenlty went through an unfortunate experience with a high-up truck rental company. On the day the high-up truck was rented, only the driver of the truck turned up and so there was no one to help me load the stuff on the high-up. In the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when buying goods

    Your rights when buying goods

    Goods offered for sale almost always carry a description. This is sometimes provided through a label displayed on the product or on the packaging. Products may also be described in writing in the contract of sale or verbally by a salesperson. The...

  • Unwanted accessories

    Q: I recently bought a water heater from a local shop and a few other accessories for €384. Upon installation, I realised that I won’t need most of the purchased accessories. I therefore went back to showroom and asked for a refund of the unwanted...

  • Extension of commercial guarantee

    Q: Nearly three years ago my daughter and I purchased two laptops. We opted to pay for an extended warranty that covered them for three years. This guarantee will expire in a month’s time. A few months ago my daughter’s laptop started giving us...

  • Weekly consumer advice

    • Purchased goods must conform to the descriptions and specifications provided in the contract of sale. • Documentation describing the characteristics and functions of the product purchased should be kept just in case a problem crops up. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Geoblocking and online purchases

    Geoblocking and online purchases

    Geoblocking, which is the practice of denying access to websites, content or online services based on the geographic location of the user was the focus of the first round table discussion at the Consumer and Competition Day held in Luxembourg last...

  • Lost gift voucher query

    Q: My partner recently organised a surprise party for my birthday. One of my friends gave me a birthday card with a receipt that amounted to €100. On that same evening, this receipt was lost. It might have been mistakenly thrown away with the...

  • Time limit for repair

    Q: Two weeks ago we returned our TV to the seller to have it repaired. The set is still under guarantee. When we asked when the repair will be done, the company’s representative told us we would receive a call when it is ready. Two weeks have...

  • Commercial guarantee

    Q: I recently bought two bathrooms from a local supplier. Before placing the order, the seller informed me that all mixers carry a 10-year guarantee. Upon payment, the seller issued receipts but the guarantee is not mentioned or displayed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award

    Service with a Smile Award

    The Malta Competition and Consumer Affairs Authority (MCCAA) has announced the winners of the first edition of Premju Servizz bi Tbissima (Service with a Smile Award). BHS (Sliema) came first, followed by Mothercare (Valletta) and MSV Life. In her...

  • Consumer Classroom Website

    The Consumer Classroom Website is an EU-funded educational tool dedicated to secondary schoolteachers who teach consumer-related subjects in European secondary schools. Through this website teachers can create or choose ready-made lessons on...

  • Honeymoon hotel not as promised

    Q: We booked a honeymoon vacation to Greece with a local travel agency. Before booking, we asked if the hotel was of a good standard and were assured it was. When we arrived, we found a low three-star hotel outside the centre, not in a tourist...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The Consumer Claims Tribunal

    The Consumer Claims Tribunal

    Consumers have the right to claim some form of redress when a problem with a product or service purchased crops up. Ideally, problems are resolved with the trader or service provider without the need for third party intervention, but this is not...

  • Query on overcharged camera

    Q: I recently purchased a camera for €125. After a few days, a friend of mine bought the same identical product from another shop at €99. I have already complained about this with the seller who charged me €125 and sent him a copy of the two...

  • Replaced motor under guarantee

    Q: I bought a motorised bed and a month before the guarantee expired, the motor broke down and was changed as per guarantee. I asked the supplier to provide me with a new guarantee for the replaced motor but my request was refused. What are my...

  • Returning a brand new laptop

    Q: I would like to know how the cooling-off period works? Can I return a recently purchased laptop and ask for my money back? The laptop is still in its original packaging, as I bought it. It was never used since I bought it a week ago. Am I still...

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