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Consumer Affairs

  • Freezer’s spart part no longer available

    Q: A few months ago, I bought an upright freezer with six compartments, two of which with plastic swinging flaps. One week after the installation of the freezer, we broke one of the swinging flaps. I immediately contacted the supplier to have it...

  • Weekly consumer advice

    • When a deposit seals a sales agreement, we are committed to finalise the purchase. • A contract of sale may be terminated if the seller is unable to honour the sales agreement. • To prove breach of contract we need to submit proof of the...

  • Discliamer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights when buying during sales

    Rights when buying during sales

    When we buy goods at reduced prices, we tend to think that since we paid less for the product, then even our consumer rights are somewhat diminished. This is a misconception. When we buy an item in a sale we have exactly the same rights and...

  • Defective television set

    Q: We bought a 52-inch TV from a local seller for our son who was moving to a new apartment. This was three months ago. We informed the seller that the TV would not be used immediately and he said it wasn’t a problem and to inform him when we...

  • White goods: how long is the guarantee?

    Q: How long is the guarantee for white good products? Should it be for a minimum period of two years as per EU laws? One year ago, I bought a twin-tub washing machine and with it I was only given a one-year guarantee. Now, a year-and-a-half later,...

  • Weekly consumer advice

    • The same legal rights apply when goods are bought at a reduced price. • Consumers cannot claim a remedy for defects or faults they were aware of before the sale was concluded. • When consumers change their mind about a product, they do not have...

  • Dislaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Following toy safety guidelines

    Following toy safety guidelines

    Carefully choosing a toy as a Christmas gift for children is a task we should not take lightly. If the wrong toy is chosen, we do not only risk wasting our hard-earned money but may also expose the children receiving it to danger. To ensure that...

  • MCCAA hoverboards warning

    MCCAA hoverboards warning

    The Technical Regulations Division within the Malta Competition and Consumer Affairs Authority has encountered a number of hoverboards, also known as drifting scooters and balance wheels, which are being placed on the market for consumers. Four...

  • CCTV system stopped working

    Q: I have two retail shops in which I installed a CCTV system. Almost two years later, I am having trouble with one of the hard drives. When I contacted the supplier, I was told that the system is only covered by a one-year warranty, as stated in...

  • Weekly consumer advice

    • Look out for the age recommendations printed on the toy and keep in mind the abilities of the child who will be playing with it. • Only buy toys with the CE mark print, which shows that the toy has been manufactured in conformity with all the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Website reliability and safe shopping

    Website reliability and safe shopping

    Consumers are increasingly using the internet for their shopping needs. This is highly convenient since it saves time and allows consumers to compare different prices at just a few clicks. Unfortunately, however, not every online shopping...

  • Bedroom not as ordered

    Q: A few months ago, I ordered a bedroom and the delivery date agreed was the first week in August. When the due date was approaching, the supplier contacted me to inform me that the bedroom would not be ready in time. Since I had no particular...

  • Damaged suit: what am I entitled to?

    Q: I bought a suit from a local store and when I tried it again at home I noticed that one of the sleeves was damaged. I immediately communicated with the seller and informed him I would be returning with the suit to have it exchanged. If the suit...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Christmas shopping? Your rights

    Christmas shopping? Your rights

    Buying gifts is no easy task and despite the time we spend choosing the perfect gift, there is always the risk that the person receiving it might not like it. To avoid that gifts we buy end up at the bottom of a drawer unused or, even worse,...

  • Defective water heater: should the supplier pay for the installation?

    Q: In December 2012, I purchased a water heater with a five-year commercial guarantee. Nearly three years later, this water heater broke down. I reported this to the seller, who replaced the water heater with a new one. However, the water heater...

  • Weekly customer advice

    • Sellers are not legally obliged to exchange unwanted gifts. • Consumers have the responsibility to check a shop’s return policies before finalising a sale. • When returns are possible, consumers should be informed about terms and conditions to...

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