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Consumer Affairs

  • Mobile phone complaints

    Mobile phone complaints

    Nowadays almost everyone owns a mobile phone. In fact, having such a device is no longer considered a luxury but an indispensable necessity. Hence, when problems crop up with these gadgets, we are usually desperate to resolve them immediately. As...

  • Low-pit and low-headroom lifts

    Low-pit and low-headroom lifts

    One of the safety requirements of lifts is that they must be designed and constructed to prevent the risk of crushing when the cabin is in an extreme position. This objective is normally achieved by means of free space or refuge beyond extreme...

  • Loom charms have phthalates

    Various samples of loom charms from identified suppliers were lifted from the market and tested by the Malta Competition and Consumer Affairs Authority for the presence of banned chemical products, namely phthalates. These charms have been found...

  • Weekly advice

    • When consumers opt to pay by credit card, retailers cannot charge fees that exceed the cost incurred by the retailer for the processing of the money transaction. • When retailers decide to impose additional charges, if consumers opt to pay by...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Lift installation responsibilities

    Lift installation responsibilities

    The safety of lifts is mainly covered by the Lifts Regulations, 2002 and the Inspection of Lifts Regulations, 2007. When a new lift is installed in a residential building, the installer is responsible for only making available for use lifts that...

  • Delivery problems

    Delivery problems

    Q: Eleven weeks ago, I ordered a chair from a local seller and paid a deposit. The salesperson promised me that I would get the chair, imported from Germany, in six to eight weeks’ time. To date, this chair hasn’t been delivered to me and the...

  • Weekly consumer advice

    • The lift installer is responsible for ensuring that the lift is compliant with the applicable standards and regulations. • The appointed administrator or lift owners must ensure that the lift is thoroughly examined and periodically inspected at...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights, responsibilities when planning a wedding

    Your rights, responsibilities when planning a wedding

    Planning a wedding is no easy task and it can be quite stressful for the couple. Booking problems may crop up, and if not dealt with in the right way, may result in waste of money and unnecessary hassle. To ensure the best value for the money, the...

  • Defective spin dryer complaint

    Defective spin dryer complaint

    Q: Six months ago I bought a spin dryer from a local seller. The first time I used it, it made a loud noise. The following day I took it back to the seller to check it out. When the trader tried it out at the shop, the spin dryer made the same...

  • Paid a deposit but the product is unavailable. What can I ask for?

    Paid a deposit but the product is unavailable. What can I ask for?

    Q: I have paid a deposit to order a specific product but after placing the order I was informed that the product in question is no longer being produced. The solutions the seller is offering me is either to provide me with a different product and...

  • Weekly consumer tips

    • Before paying a deposit, consumers must carefully read and understand the terms and conditions of the sales contract. • Paying a deposit indicates an intention to buy a specific product. • Refund and compensation can be claimed if the trader...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Being prepared to complain

    Being prepared to complain

    When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service. When complaining, consumers should present the documents related to the purchase, the most important of which is the...

  • Purchase of tiles

    Purchase of tiles

    Q: I needed to buy tiles for my new apartment and went to a local shop. I submitted the plan of my apartment, so that the seller could calculate the exact amount of tiles I needed. After doing so, the seller suggested the amount of tiles and...

  • Public statements

    The director general (Consumer Affairs) has issued a public statement according to Article 8 of the Consumer Affairs Act (Cap. 378), whereby he announced that Light Projects Limited, Di Natura International and Francis Camilleri, holder of...

  • Weekly advice

    • When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service. • The proof of purchase is indispensable to sustain a claim for remedy or compensation. • Consumers are legally...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying clothing items online

    Buying clothing items online

    Buying clothes online is undoubtedly less stressful than going round shops for hours on end and waiting for a free changing room to try the chosen items. However, before beginning our online shopping spree, we should be aware that, as consumers,...

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