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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Online purchases and rights

    Online purchases and rights

    Almost half of Maltese consumers purchase goods and services they need online. This drastic increase in online shopping is mainly due to the advantages the virtual market offers, especially to a small country like Malta. For consumers, online...

  • Printer stopped working – what are my rights?

    Q: Less than a year ago I bought a printer with a two-year commercial guarantee on parts and labour. Recently this printer stopped working and so I took it to the supplier’s servicing department. After inspecting it, the seller informed me the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair conditions in contracts

    Unfair conditions in contracts

    Some purchases consumers make are concluded with the signing of a contract. Most of these contracts contain standard terms and conditions, which companies draft and consumers are requested to sign and agree to these clauses. Unfortunately, the...

  • Online purchase query

    Online purchase query

    Q: If I purchase a product online, such as a smartphone, and this is covered by a two-year warranty, if something happens to it during the warranty period, can I go to the local agent and ask for free repair? I found myself in a situation where I...

  • Weekly consumer advice

    • Once a sales contract is agreed, it must be observed and cannot be renegotiated. • Before signing a contract, consumers should verify that what was verbally agreed during the sale has been included in writing in the contract of sale. • An unfair...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems with ordered goods

    Problems with ordered goods

    When a consumer orders a product from a seller, a contract of sale is created and both parties have rights and responsibilities. While the consumer is committed to take possession of the delivered goods and effect full payment – unless otherwise...

  • Wedding rings not in rose gold

    Q: My fiancee and I paid a €200 deposit on our wedding rings when we ordered them from a local jewelery shop. We wanted the colour to be rose gold. The shop, however, did not have a sample of the rings in rose gold. Since we assumed that the...

  • Problems with Point of Sale software

    Problems with Point of Sale software

    Q: Almost six months ago I purchased a Point of Sale software from a local company. Some time ago, I started having issues with the software and to date have not been resolved. The supplier keeps telling me he is checking about the problem but he...

  • Weekly consumer advice

    • Traders must deliver goods within the time frame agreed during the sale. • Suppliers are obliged to ensure that goods are delivered to consumers in a perfect condition. • Consumers should be given a reasonable amount of time to examine delivered...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU’s Online Dispute Resolution platform for consumers, traders

    EU’s Online Dispute Resolution platform for consumers, traders

    The European Commission has launched a new online platform to help consumers and traders to resolve disputes related to online purchases. Commissioner for Justice, Consumers and Gender Equality, Vera Jourova, said the main objective of the online...

  • Motor vehicles: the need to comply

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority advises economic operators involved in the placing on the market of new motor vehicles and their trailers, as well as systems, components and separate...

  • Product packaging query

    Q: I would like to ask if I’m legally bound to keep boxes of products for warranty purposes. Many establishments state that the box must be kept for the warranty period for it to remain valid. The products we buy may be covered by two types of...

  • Weekly consumer advice

    • The Online Dispute Resolution platform helps consumers and traders resolve online puchases disputes, both domestic and cross-border. • The translation service available on the ODR platform facilitates communication between parties from different...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Benefits of lifetime guarantees

    Benefits of lifetime guarantees

    Getting the best value for the money we spend is every consumer’s main objective when making a purchase. We all wish that the products we buy to last for long. Hence, when we see a product advertised with a lifetime guarantee, we may think that we...

  • Bedroom wardrobe is damaged

    Q: I bought a main bedroom set from a local supplier, which was delivered two months ago. As soon as it was assembled, I noticed its doors did not close properly. I complained about this and the seller told me it was a minor problem concerning the...

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