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Consumer Affairs

  • Receiving vouchers as gifts

    There could be a possibility that among our Christmas gifts this year we will find a slim envelope with a gift voucher, which we can use at a specific store. To make sure we fully benefit from vouchers, there are a number of things we should know...

  • When to repair or replace

    Q: Four months ago, I bought a chaser tool from a shop. To date, this tool has stopped functioning twice. On both occasions, the seller opted to repair it for free. When I went to pick up the tool after the second repair, I asked to see that it...

  • Deposit paid at local fair

    Q: A few weeks ago, I visited a local fair, where I was approached by a sales representative who was promoting solar panels. This person convinced me to place an order and so I paid a €100 deposit. A few days later, I changed my mind and decided...

  • Weekly consumer advice

    • It is our responsibility to carefully read all the terms and conditions on how to redeem a gift voucher. • If a gift voucher has an expiry date, it must be used before it expires as it may become worthless. • If we lose a gift voucher, the shop...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying Christmas gifts

    It is once again that time of the year when we start thinking what Christmas presents to buy and for whom. We all want the money spent on gifts to be well spent and the receivers of our gifts to like and use what we buy for them. Despite all the...

  • Defective new ceiling fans

    Q: I purchased three ceiling fans, of which I installed and tried two. However, both fans did not work properly. I returned them to the seller to have them checked. The company’s technician informed me that he needs to replace the capacitor in all...

  • Check your gas regulators

    The Malta Competition and Consumer Affairs Authority advises people to check the gas regulator installed in their gas appliances. Ensure the gas regulators, especially those installed for a number of years, are still in good working condition.

  • Weekly consumer advice

    • If we want to return unwanted presents, we will need to rely on the seller’s return policies. • Return policies may differ considerably from one seller to another. We should check such policies before making our purchases. • If we are going to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems with overbooked flights

    A problem air passengers may face is flight overbooking. Such a situation happens when the airline sells more tickets for a particular flight than the aircraft can seat. If each and every passenger turns up for check-in, the airline would have no...

  • Availability of parts for repair

    Q: Four years ago, I bought a washing machine. Its commercial guarantee expired recently. A few days afterwards, it started making a noise while spinning. I immediately contacted the trader from whom I bought it to report the fault and asked for...

  • Weekly consumer advice

    • When a flight is overbooked, the airline must first ask for volunteers who are willing not to travel or take an alternative flight in exchange of certain benefits. • The benefits for volunteers are not regulated by any law but must be negotiated...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do you need extended guarantee?

    When consumers purchase certain types of goods, such as white goods or electronic ones, during the sale the seller might offer the customer the possibility of paying an extra amount and purchasing an extended guarantee with the product. This...

  • Do I lose my deposit?

    Q: I have paid a local company a €200 deposit to have a fireplace manufactured. Now I am no longer in a position to undertake the expense and have decided to cancel the order. I would like to ask whether I am entitled to claim back the €200 or at...

  • Weekly consumer advice

    • Before purchasing an extended guarantee, consumers should shop around and check if other sellers offer free commercial guarantees that are as beneficial. • Consumers should try and negotiate commercial guarantees that provide adequate...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Redress for cross-border disputes

    With the advent of the Single Market and online shopping, European consumers are increasingly purchasing goods and services from traders based in other member states. This certainly does not imply that things cannot go wrong with cross-border...

  • Unsafe ‘half helmets’ removed from market

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has announced that a number of motorcycle helmets that pose a serious risk to users have been found on the market. The helmets, termed ‘half helmets’...

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