Consumer Affairs
-
Goods that carry a lifetime guarantee
When we need to buy specific goods it is always in our interest to shop around for the best deals. We should look out for the lowest prices on the market and, in case of goods usually carrying a commercial guarantee, also for best guarantees.
-
Deposit on a wedding dress
Q: A week ago, I paid a deposit on a wedding dress. I had tried on the dress a couple of days before and while doing so, the sales girl told me if I decided to order it and then changed my mind, I could get the deposit back. So a couple of days...
-
Weekly consumer advice
• Before making a buying decision, we should shop around for the best market deals. • Lifetime guarantees may not entail everything we may think is part of the package. • Lifetime very often refers to the number of years the product is reasonably...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Improving consumer-seller trust
Sellers and consumers depend on each other to exist and survive. So it is in the interest of both to build a trustworthy relationship. Consumers need to be assured that the seller they are buying from is selling them good-quality products and...
-
Faulty wireless keyboard
Q: I recently bought a wireless keyboard and mouse and these malfunctioned within the one-year commercial warranty period. When I went to the seller to return them, I was informed the model I had was updated and replaced by a new model that was more...
-
Warning regarding lifts installer
The Malta Competition and Consumer Affairs Authority’s Technical Regulations Division warns that it has encountered several lifts installed by Messrs J. D. Lifts Supplies Ltd that do not comply with the Lifts Regulations 2002 and the Inspection of...
-
Weekly consumer advice
• When neither repair nor replacement with a similar model is possible, consumers are not obliged to accept a different model and pay the difference in price. • When a defective product is replaced under guarantee, the original commercial guarantee...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Price Indication Regulations and unit pricing
Additionally, these regulations state that two prices should be indicated on products sold by unit weight or volume. This also applies to pre-packed goods, including foodstuffs sold in pre-established or variable quantities. In the case of...
-
Defective handbag
Q: Three months ago, I was given a handbag as a birthday gift. Two months later, I noticed the bag was torn from its handles. I have only used it a few times, so it cannot be a problem caused by wear and tear. I took it back to the shop I had bought...
-
Weekly consumer advice
• Prices of goods must be indicated in an unambiguous, easily identifiable, and clearly legible manner. • Products sold by unit weight or volume must be indicated with the actual price and the unit price. • Where there is more than one item of the...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Our legal rights as air passengers
When we purchase a flight ticket to travel to a destination, there is specific legislation that protects us if we encounter problems with the booked flight. This protection mainly concerns delays, cancellations and overbooking, and applies to...
-
Defective coffee machine
Q: About two months ago I bought a coffee machine from a local supermarket. After a month, the coffee machine stopped working and I took it back to the place I had bought it from . The seller accepted it back and we agreed to have it fixed. The...
-
Weekly consumer advice
• Flight delays of over two hours entitle us to care and assistance by the airline. • If our flight is delayed for more than five hours, we may cancel our flight and get a refund for the flight ticket, or we may opt for re-routing. • As air...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
