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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to shop online safely

    How to shop online safely

    Online shopping is here to stay. Consumers are increasingly choosing to buy products they need from online sellers. This kind of shopping has numerous advantages but also carries some risks if we do not take a number of precautions. Before...

  • Guarantee about to expire

    Q: I purchased a mobile phone with a two-year commercial guarantee. Six weeks before the guarantee expired the phone stopped working. The screen went black and it would not switch on. The guarantee given by the seller specifically stated that the...

  • What are my rights?

    Q: A few months ago I ordered six chairs and two balconies from a local seller. Upon placing the order, I paid a substantial deposit. On the invoice I wrote that the delivery would take place ‘approximately 16/17 weeks after confirmation, payment...

  • Weekly consumer advice

    • Consumers must make sure they know the identity, location, and contact details of the online seller. • Carry out some research on the seller’s reputation before buying. • Before paying consumers should ensure that the website is secure. • After...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • About refunds and credit notes

    About refunds and credit notes

    One of the most common questions consumers ask is whether they are entitled to a refund for products they wish to return after purchase? The answer depends on why the consumer wants to return the product. If the product is faulty, consumers are...

  • Defective new wardrobe

    Q: A year ago, we purchased a new bedroom set from a local seller, which comprised of a bed, set of drawers, large sliding wardrobe and two small bedside compartments. Before the sale was concluded, we agreed that my husband would assemble the...

  • Carnival costumes query

    Carnival costumes query

    Q: I bought two carnival costumes for my children to be worn this year. The day after, when my kids tried the costumes, I realised the sizes were not good and went back to the shop to have them changed. The seller told me they did not have the...

  • Weekly consumer advice

    • Shops’ notices declaring ‘No Refunds’ cannot take away any of the consumers’ statutory rights under the Consumer Affairs Act. • It is not advisable for consumers to accept a credit note as a form of redress when goods are faulty. • In change of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • A few tips to avoid problems

    A few tips to avoid problems

    Consumers should always remember that it is in their best interest to make sure that they have proof of everything they purchase. This could be the fiscal receipt or any other document that proves when and from where a product or service was...

  • Exchanging damaged dress

    Exchanging damaged dress

    Q: A week ago, we purchased a dress as a gift from a local retail outlet. This did not fit, so we went back to change it. When we handed over the dress to the seller, she said there was a spot on it and refused to change it. We argued that the...

  • Risks: cords and drawstrings

    Risks: cords and drawstrings

    During regular inspections by the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority, officials came across a number of carnival costumes intended for children aged under seven, which contain drawstrings or...

  • Weekly consumer advice

    • Consumers must obtain and keep proof of everything they purchase. • Consumers should shop around, compare prices and gather as much information as possible before buying. • When consumers change their mind about a purchase, the law does not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dangerous goods: your rights

    Dangerous goods: your rights

    When consumers are sold goods that eventually turn out to be dangerous and cause them damages, the Consumer Affairs Act protects them by giving them specific rights. This legislation enables consumers who suffer damages to seek compensation...

  • Should I be refunded?

    Should I be refunded?

    Q: A few days ago I bought a handbag from a local shop at a discounted price. As soon as I arrived home, I noticed it was damaged. I immediately called the shop and informed them of the damage. The sales assistant I spoke to told me I could go to...

  • Can I ask for a new pushchair?

    Can I ask for a new pushchair?

    Q: Four months ago I bought a new pushchair which I started to use about two months ago. We immediately noticed it was faulty. The chassis was defective and its accessories did not fit in properly. However, the matter was settled, after which the...

  • Weekly consumer advice

    • When goods turn out to be dangerous to consumers and their property, the producer is liable to provide compensation. • Consumers may request compensation when they suffer personal injuries and damages to property. • No claim can be brought...

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