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Consumer Affairs

  • Defective outdoor table

    Q: Six years ago I purchased a plastic table for outdoor use for €250. I took good care of this table and stored it in its original packaging during the winter months. Last summer when I took it out from its box, I noticed that a large area of the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returning unwanted gifts

    Returning unwanted gifts

    Christmas is a time for giving and receiving gifts. We usually put a lot of thought into choosing gifts but sometimes the wrong choice is made and we do not always know what we need to do with the unwanted gift. Most of us take it for granted that...

  • Unavailable two-seater sofa

    Q: I ordered a three-seater and a two-seater sofa for €1,900. Upon confirming the order, I paid a €380 deposit. The following day the seller called me to tell me that the two-seater sofa is no longer available. I was also told I could opt to take...

  • MCCAA public warning statements

    Director General for Consumer Affairs, Josephine Borg, has issued two public statements in accordance with Article 8 of the Consumer Affairs Act (Cap. 378). In the first one, she said that: Mr Jason Galea, holder of ID Card Number 284179M, of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protecting consumers from aggressive sellers

    Protecting consumers from aggressive sellers

    Consumers may opt to cancel a purchase made when they feel that they’ve been unfairly pressured by the seller to buy a product or service. Aggressive selling is deemed an unfair commercial practice and is therefore prohibited under the Consumer...

  • Director general issues public statement

    Josephine Borg, director general (Consumer Affairs), has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), in which she said that Ms Evelina V. Batey, holder of ID card number no. 83100A, of the...

  • Delivery problems with appliances

    Q: I ordered and subsequently paid a deposit on a set of appliances from a local seller. When I placed the order, we agreed that delivery should take place in May 2016. The seller never called me to inform me that the appliances arrived or to set...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Inspection of lifts regulation

    Inspection of lifts regulation

    The Technical Regulations Division of the Malta Competition And Consumer Affairs Authority informs the public that all lifts installed in Malta need to satisfy the following criteria to ensure the safety of users. Every lift, according to L.N. 231...

  • Digital content and your rights

    Digital content and your rights

    Digital content products are products that can be downloaded or streamed on a computer or mobile device. These products are usually bought online and include games, videos, music clips, films or live sport events. When buying these goods, the...

  • Weekly consumer advice

    ■ When selling digital content, providers must provide consumers with  specific information on the functionality and interoperability of the product. ■ If the download or streaming of the digital content involves payment, consumers must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for gifts? Your rights and responsibilities

    Shopping for gifts? Your rights and responsibilities

    The festive season is approaching and we, as consumers, may have to face situations where it will come in handy to know how the law protects us when we have a problem with a product purchased. No matter how well we know the person we are buying...

  • Damage caused by ‘act of God’

    Q: I would like to know if the condition stating that damages caused by an act of God are not covered by a warranty is legal? I need this information because a local supplier does not want to honour my claim for a free repair or replacement...

  • Expired gift voucher

    Q: Is there a legal time frame that regulates expiry dates of gift vouchers? I had a €150 gift voucher and on it there was written that it has to be used within six months. I did not use this voucher within these six months but I tried to use it...

  • Weekly consumer advice

    ■ We do not have an automatic right to return non-faulty goods. ■ We should always check with the seller if an exchange or return is possible before concluding a sale. ■ When purchasing gifts we should always request a gift receipt with the terms...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Private sales and second hand goods

    Private sales and second hand goods

    When we consumers purchase a product privately, that is from a seller who is not a professional seller, this kind of business transaction is excluded from the provisions provided in the Consumer Affairs Act. If the goods purchased result faulty or...

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