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Consumer Affairs

  • Information kiosks for consumers, businesses

    The Information, Education and Research Directorate within the Office for Consumer Affairs of the Malta Competition and Consumer Affairs Authority (MCCAA) has set up information kiosks at various commercial centres. The directorate’s officers...

  • Weekly consumer advice

    • If we verbally confirm an order or sign an agreement, we cannot simply change our mind without facing consequences. • We may be able to cancel an order if, before concluding the sale, we made a specific agreement with the seller. • A cooling-off...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The directive on consumer rights

    The Consumer Rights Directive has recently been transposed into national laws by all the 27 EU member states. This directive will come into force all over the EU by June 2014. One of the main objectives of this directive is the setting up of...

  • Can I cancel my order?

    Q: Less than a week ago I paid a deposit of €150 to purchase a home appliance. I was contacted by the seller promoting this product and a company’s representative came to my house to show me the product and how it works. The day after I placed the...

  • Weekly consumer advice

    • Before concluding a distance or doorstep sale, consumers must be informed about their right to cancel the sale. • Consumers are responsible to have proof that they cancelled the distance or doorstep sale within the stipulated time frame. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common cases of online fraud

    The European Consumer Centre Network has issued a report entitled ‘Fraud in cross-border e-commerce’, which summarises problems reported to the network by individual consumers in EU member states. Its aim is to provide tips and practical advice to...

  • Kitchen not delivered on time

    Q: I ordered a kitchen from a local seller who imports furniture from Italy. The kitchen was meant to be delivered to me by the end of November. Towards the end of November, I called the seller and was informed that my kitchen was still in Italy...

  • Weekly consumer advice

    • When the agreed delivery date is not honoured by the seller, consumers may opt to cancel the sale and ask for a refund of the deposit paid. • Sellers may be held responsible for the extra expenses consumers incur due to a delay in delivery of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How sales affect our rights

    Our legal rights are not affected by sales. They are neither reduced nor diminished because items are discounted. In other words, we still have the legal right to request a free remedy if a product purchased during a sale is defective or is not in...

  • Defective digital camera

    Q: Less than a year ago, I purchased a digital camera and, recently, it started giving me problems. No matter how long it stays on charge, after I take around 10 photos, the battery goes flat and needs to be recharged. Furthermore, when the...

  • Same product, different price

    Q: I purchased an iron from a shop. A few days later, I was in another shop and found the same appliance marked at a lower price. It was €10 cheaper than the one I bought. Am I entitled to go back to the shop I bought my iron from and ask for a...

  • Weekly consumer advice

    • Consumers’ legal rights are neither reduced nor diminished when goods are sold at a discounted price. • When consumers change their mind about a purchase, they do not have any legal rights but have to rely on the retailer’s return policies. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Accessing cross-border services

    Within the EU internal market, consumers should not be refused access to a service on grounds of nationality or place of residence. The ECC-Net (European Consumer Centres Network) has issued a report entitled ‘Enhanced consumer protection – the...

  • Online shopping

    The Malta Competition and Consumer Affairs Authority recently issued a press release in the media urging consumers and/or traders to take the necessary precautions to ensure that toys, electrical and electronic items purchased online do not pose...

  • Safety of toys – what to look out for

    The Christmas season is a time during which many products are bought for children, the majority of these being toys. The MCCAA has the following recommendations to help buyers make more informed and safer decisions: • Look out for the CE mark.

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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