Advert

Consumer Affairs

  • Defective handbag as gift

    Q: Last Christmas, I received a handbag as a gift. Three months later, one of its handles got detached. I went to the shop it was bought it from, explained what happened and told them I did not expect to tear so easily after only three months. The...

  • Ikea: Malm chest of drawers

    Ikea has issued another warning over a range of furniture after a boy was crushed by a set of drawers from its Malm range. The company issued the warning after three children were killed when drawers and wardrobes fell on them. The following...

  • Weekly consumer advice

    • A 14-day cancellation period applies to contracts of sale concluded off premises. • If consumers aren’t informed about cancellation rights, the right to cancel is extended to a year. • The burden of proof of having withdrawn from the sales...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Legal obligations of traders

    Legal obligations of traders

    Consumers are increasingly becoming more conscious of their legal rights and are therefore better equipped to deal with traders during sales transactions. Hence, it is in the best interest of traders to be aware of what is legally required from...

  • Furniture ordered not delivered

    Q: Six weeks ago, I ordered some furniture from a local company. The order consisted of a bedroom, four dining chairs and a TV unit. Upon order, I paid in full for all the furniture, as I was required to do by the company. I was promised that what...

  • Weekly consumer advice

    • Traders must deliver goods that conform with the description and specifications provided in the contract of sale. • Goods sold should be fit for the purpose the consumer requires them and also fit for all their normal purposes. • Retailers and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips for accommodation problems

    Tips for accommodation problems

    When we book a hotel either through a travel agency or online, we have a right to expect that its facilities and characteristics are exactly as described by the trader. If, for instance, the hotel is described as having air-conditioned rooms, but...

  • Defective washing machine

    Q: Nearly two years ago, I bought a washing machine from a local supplier. Last year, a year after the date of purchase, the washing machine was making a horrible sound during spinning. At that time, I reported the fault and the company sent a...

  • Sofa delivery delayed

    Q: Six months ago I ordered a sofa from a local company and the agreement was that it would be delivered within three/four months from the date of order. To my disappointment, after this period of time elapsed, no one contacted me for the delivery.

  • Weekly advice

    • A hotel’s facilities and characteristics must be as described online or by the travel agency. • Compensation can be claimed when a hotel results different than how it is advertised and when consumers encounter shortcomings during their stay. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to buy and use gift vouchers

    How to buy and use gift vouchers

    Gift vouchers are usually the ideal solution when the person buying the gift is not sure what to buy or wants the receiver of the gift to choose his or her own gift. Whatever the reason for opting to buy a gift voucher, the person buying the...

  • Unfair disconnection fee

    Two months ago I paid my mobile telephony bill through internet banking. I paid this bill two weeks before it was due. A month later my mobile line was disconnected. I went to one of the service provider’s branches to check why this happened and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Guarantee queries from traders

    Guarantee queries from traders

    Is the seller responsible for providing a remedy if the product has resulted faulty because the consumer did not handle it properly? Consumers are legally entitled to request a free remedy when the goods they buy do not conform to the contract of...

  • Trust scheme for buyers, sellers

    It is a fact that without consumers traders won’t exist and without traders consumers won’t be able to acquire the products and services they need. Thus sellers and consumers depend on each other to exist and survive. Building a good and...

  • Rusty pot: can I return it to seller?

    Q: I bought a pot from a local shop and after I used it, washed it and shelved it, I noticed that the circumference where the lid rests produced rust residue. I do not expect a pot which is meant to hold water to rust. Do I have the right to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

Advert
Advert