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Consumer Affairs

  • Weekly consumer advice

    • Online shoppers are no longer obliged to pay charges or other costs if they were not properly informed prior to placing an order. • Pre-ticked boxes in consumer contracts are prohibited. • The cooling-off period has been extended from seven to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips before going on holiday

    Tips before going on holiday

    Summer is round the corner and the much-waited summer holidays are only a few days away. If we’re planning to spend a few days abroad, it is important that we organise our trip well and also take a number of precautions to avoid facing unnecessary...

  • Exchanging a swimsuit

    Exchanging a swimsuit

    Q: I bought a swimsuit and after a few days I went back to the shop to exchange it with another model. The swimsuit had all its tags attached, as well as the plastic hygiene liner. However, when I told the sales assistant I wanted to exchange it,...

  • Guarantee expires before installation

    Q: Three years ago, I ordered a kitchen to be fitted in a holiday flat. The kitchen included a number of appliances. Since the flat was out of use for a long time, the appliances that came with the kitchen were never connected. In fact, we’ve...

  • Weekly consumer advice

    • Before booking a holiday, we should carefully read and understand the terms and conditions of the contract of sale. • As consumers we may claim compensation if the information provided on the holiday results false or misleading. • Upon booking a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying and using gift vouchers

    Buying and using gift vouchers

    If a birthday or an anniversary is coming up soon and you do not know what to buy, gift vouchers are the ideal solution. However, to avoid wasting money, when buying a vourcher it is important that we know our rights and responsibilities. A gift...

  • Gym membership

    Q: Does the law allow you to cancel a purchase and ask for a refund? I purchased a gym membership but some time later I found something better and would like to cancel the first membership and ask for a refund. I only went once to this gym. Am I...

  • Perfume ordered not delivered

    Perfume ordered not delivered

    Q: I ordered a perfume online but the seller did not have the perfume I wanted in stock. I therefore chose another perfume, which was meant to be delivered two weeks ago. When I called the seller to enquire about my order, I was informed that it...

  • Reduction in medicine prices

    The Malta Competition and Consumer Affairs Authority and the Medicines Authority notify that the price of certain medicines has been reduced. The list of medicines reduced in price may be viewed on the MCCAA website (www.mccaa.org.mt) in the Press...

  • Weekly consumer advice

    • How a gift voucher can be used is usually written in the terms and conditions of the voucher. • Once a voucher expires, the seller is no longer obliged to accept it. • Unless the gift voucher is personalised, losing it is just like losing...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumers’ right for redress

    Consumers’ right for redress

    If you have a problem with a product or service and complaining to the trader does not resolve the problem, and mediation through the Office for Consumer Affairs or a registered consumer association proves unsuccessful, the only way you may obtain...

  • Part excluded from guarantee

    Part excluded from guarantee

    Q: Nine months ago, I bought a power wash that had a two-year commercial guarantee. Since then I used it a number of times without encountering any problems. All of a sudden, the pressure went down considerably and its switch is not turning off.

  • Spare car key missing

    Q: I purchased a second-hand car from a dealer and, after concluding the sale, realised that the seller only gave me one key to the car. Normally, when one buys a car, one gets two sets of keys. I complained about this with the dealer, who told me...

  • Weekly consumer advice

    • The Consumer Claims Tribunal hears claims of consumers who have problems with goods or services bought or hired from a trader for their personal use. • The tribunal may award up to €3,500 in financial compensation for losses suffered and up to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods when travelling

    Buying goods when travelling

    When we travel and decide to make a purchase, we need to remember that our consumer rights may differ from those in Malta. This is especially so if we are travelling outside the EU. If we are visiting another EU member state and buy a product that...

  • Price match policy

    Q: As a consumer, I’m aware that some local retailers officially offer a price match policy, especially those in electronics/technology. Some sellers apply such a policy unofficially. In fact, I know someone who has recently purchased a mobile...

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