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Consumer Affairs

  • Weekly consumer advice

    • Before booking flights and accommodation, consumers must ensure that the website is secure and is backed up by a geographical address and full contact details. • Read the terms and conditions of the website to verify whether or not the contract...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a smile award

    Service with a smile award

    The Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority recently launched a new Service with a smile award initiative to further encourage good relationships between consumers and traders. The main objective of...

  • Query on goods returned to seller

    Q: When consumers buy goods from a retailer and these are returned, a credit note is usually issued. Can a retailer unilaterally decide the validity period of the credit note? If it expires, can the retailer refuse to accept it? If this is the...

  • Delayed bedroom delivery

    Q: In February I paid a deposit on a bedroom set and the delivery date on the order was scheduled for mid-March. Around mid-March, I went to the showroom to check about my order and was informed that the furniture cannot be delivered on the agreed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods from an individual

    Buying goods from an individual

    When, as consumers, we purchase goods from a professional seller, the Consumer Affairs Act provides us with specific rights if the product purchased does not conform to the contract of sale. The goods purchased must also be of satisfactory quality...

  • Diet products ordered online

    Q: A few days ago, I ordered two packs of a diet product from a local website. The seller sent me an invoice and to date I only gave him my name, telephone number and the address of the office I work at. I did not give my credit card details...

  • Query on flight ticket refund

    Q: I have a query regarding a flight ticket I purchased through a local travel agency two months ago. I purchased it with the intention of providing voluntary missionary service in Kenya. The flight ticket was purchased for €850. Unfortunately,...

  • Inadequate sports shoes

    Q: I am a foreigner who came to Malta with my son for a holiday. A few days ago I went to a local shop to buy a pair of sports shoes for my son. After purchasing them, my son tried them on again and we realised they were not good for him. I went...

  • Weekly advice

    • The legal remedies provided by the Consumer Affairs Act do not apply when we buy goods from and individual who is not a professional seller. • When buying from a private seller, we should ensure that we have the seller’s full contact details and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights awareness campaign

    Consumer rights awareness campaign

    From a study the European Commission carried out, it results that European consumers are often unaware of their legal rights or opt to not exercise them. For this reason, Vera Jourova, Commissioner for Justice, Consumers and Gender Equality,...

  • Defective polo shirt

    Defective polo shirt

    Q: We bought a polo shirt from a clothing shop and when we returned home we noticed that the sewing on the left and right shoulders did not match. We took the item back and the shop assistant gave us a credit note, explaining that we needed to use...

  • Weekly advice

    • Consumers have specific rights when buying a product or service from anywhere in the EU. • European consumers have the right to a minimum two-year guarantee which entitles them to having defective goods repaired or replaced for free. • When a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Lifetime guarantee: what does it mean?

    Lifetime guarantee: what does it mean?

    Certain types of products are advertised by sellers as carrying a lifetime guarantee. Such a prospective is undoubtedly very attractive and most probably will make consumers believe that buying goods with lifetime guarantees is the best deal they...

  • Defective tumble dryer

    Defective tumble dryer

    Q: I bought a new tumble dryer. Since the shop only had one left, I accepted to take the showroom model and was given a five per cent discount on the original price. The item was delivered to my house the following day. After reading the...

  • Goods ordered not delivered

    Q: Two months ago I ordered four wood panels from a local seller. At the point of sale, the salesman told me the wood I was ordering are not in stock and that I had to wait from four to six weeks for them to arrive. I accepted this and placed the...

  • Weekly advice

    • A lifetime guarantee may refer to the product’s lifetime and hence the number of years the product is reasonably expected to last. • A lifetime guarantee may be tied to the length of time the original customer owns the product. • Before buying a...

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