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Consumer Affairs

  • Weekly consumer advice

    ■ Private sales are excluded from the provisions provided in the Consumer Affairs Act. ■ Second hand goods from private sellers are usually purchased tale quale. ■ Before buying a second hand vehicle consumers should first have it checked out by a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Commercial guarantees are voluntary

    Commercial guarantees are voluntary

    Commercial guarantees given to consumers by sellers are voluntary guarantees and may vary significantly in their terms and conditions. In fact, these guarantees may be given for different periods of time. When a commercial guarantee is given for...

  • MCCAA public statement issued

    The director general (Consumer Affairs), in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), hereby identifies and informs the public that the advertisement leaflet entitled ‘Waterproofing Services’ on one side thereof and ‘Liquid...

  • Photography services

    Q: Four years ago I was going to get married but a few months before the wedding date my fiancé and I decided to break up and cancel the wedding. For almost all the services and goods booked for the wedding we were offered credit notes. The booked...

  • Weekly consumer advice

    ■ Commercial guarantees are voluntary and may have different terms and conditions. ■ Consumers’ legal rights cannot be diminished by commercial guarantees that are less beneficial. ■ Once the two-year legal guarantee expires, consumers may only...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Who is responsible for goods that are defective or dangerous?

    Who is responsible for goods that are defective or dangerous?

    As consumers we may find ourselves in situations where the goods we purchase do not only result defective but also dangerous to our health and safety. Goods that do not function properly may also damage surrounding property and goods. For...

  • Mobile phone damage

    Q: Less than three months ago I bought a mobile phone from a local seller. A few days ago I noticed a bubble at the edge of the mobile’s screen. This happened after a long telephone conversation which caused the device to heat up. Following this,...

  • Damaged sofas

    A consumer has purchased a sofa set from a local supplier. When the sofas were delivered to the consumer’s house she immediately noticed that the sofas’ material was damaged. The seller took the sofas back to the warehouse to repair the defective...

  • Weekly Consumer Tips

    ■ Consumers who buy goods that result defective or dangerous are entitled to a free of charge remedy and to compensation. ■ The person responsible to provide a remedy for the defective good is the seller. ■ The producer is responsible when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Different means of redress

    Different means of redress

    Disputes between consumers and traders are a reality. But what can the consumer do to seek redress following an issue with a trader? Are there any differences when seeking redress, following a cross-border transaction, and when dealing with a...

  • Where is the price?

    Q: Last week, while shopping in my local supermarket, I noticed that quite a few products had no prices on them. Isn’t this illegal? What action can be taken? A: Yes, according to the Price Indication Regulations, all products offered for sale...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Should defective goods be repaired or replaced?

    Should defective goods be repaired or replaced?

    As consumers, we have the legal right to expect the products we purchase to conform to what was agreed with the seller when the sale was concluded. In other words, goods must comply with the description specified in the contract of sale and must...

  • What kind of information should a commercial guarantee feature?

    Q: I have purchased several appliances for my new aparment from a local supplier. When I asked about the commercial guarantee, the seller told me that I am entitled to a two-year guarantee, starting from the date of purchase. The guarantee given...

  • Parts of faulty washing machine ‘not covered’

    Q: A year-and-a-half ago I bought a washing machine with a two-year parts and labour warranty. Recently, a fault in the machine’s rubber occurred and when I contacted the company about it, I was told that rubber parts are not covered by the warranty.

  • Weekly Consumer Tips

    • Sellers may first opt to repair a product if replacing it imposes unreasonable costs on them. • When opted for, repairs must be carried out without causing consumers a significant inconvenience. • The seller is legally responsible to provide...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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