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Consumer Affairs

  • Spare car key missing

    Q: I purchased a second-hand car from a dealer and, after concluding the sale, realised that the seller only gave me one key to the car. Normally, when one buys a car, one gets two sets of keys. I complained about this with the dealer, who told me...

  • Weekly consumer advice

    • The Consumer Claims Tribunal hears claims of consumers who have problems with goods or services bought or hired from a trader for their personal use. • The tribunal may award up to €3,500 in financial compensation for losses suffered and up to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods when travelling

    Buying goods when travelling

    When we travel and decide to make a purchase, we need to remember that our consumer rights may differ from those in Malta. This is especially so if we are travelling outside the EU. If we are visiting another EU member state and buy a product that...

  • Price match policy

    Q: As a consumer, I’m aware that some local retailers officially offer a price match policy, especially those in electronics/technology. Some sellers apply such a policy unofficially. In fact, I know someone who has recently purchased a mobile...

  • Do I have to pay for the repair?

    Do I have to pay for the repair?

    Q: Fifteen months ago, I purchased a tablet computer from a local store. Until a few days ago, it was working flawlessly, but now it is not switching on. The seller also failed to restart the device. I was then informed that I needed to take the...

  • Weekly consumer advice

    • Legally, consumers are entitled to claim a free remedy if the product purchased turns out to be defective or does not conform to the contract of sale. • The law does not cover defects caused through misuse or normal wear and tear. • Sellers are...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Pricing of products for sale

    Pricing of products for sale

    Traders are legally obliged to indicate prices of products displayed for sale. Consumers need such information to make informed buying decisions and to facilitate price comparison. Price indication is regulated by the Price Indication Regulations...

  • Guarantee of defective freezer

    Q: Almost two years ago, I purchased a freezer from a local retailer. Its guarantee will expire in few weeks’ time. Lately, the freezer started giving me problems with its display. The company’s technician came to check it and informed me he would...

  • Misuse, wear and tear

    Q: I bought an expensive smart TV from a local shop and the remote control that came with it is not functioning well. When I contacted the seller, I was informed the remote control only carried a six-month guarantee, because any problems with it...

  • Weekly consumer advice

    • All products displayed for sale must be indicated with a price. • Proper price indication facilitates comparison and allows consumers to make informed decisions. • The price indicated must be the same as that charged at the cash. • Consumers...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Roaming charges to be abolished

    Roaming charges to be abolished

    When travelling abroad, mobile services, such as making and receiving calls, sending or receiving text messages or downloading data, are operated by a foreign network since the home provider does not operate in that country. To provide this...

  • Gift receipts query

    Q: I bought a present and asked the seller to give me a gift receipt just in case the recipient would like to change it with something else. On the gift receipt, it was written that the gift could only be exchanged within a week. Is this legal?...

  • Problems with permanent make-up

    Problems with permanent make-up

    Q: I went to a beautician who advertised application of permanent make-up. I paid the beautician to have permanent lip liner applied. The first session, which cost €120, did not have the desired effect. The beautician reassured me that after a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dealing with traders

    Dealing with traders

    Not all products and services we buy are perfect and exactly as we expect them to be. Products sometime break down and services provided may not give us the promised results. When problems crop up, we may feel frustrated and stressed. The first...

  • New appliance with ‘shorter’ guarantee

    Q: I bought an appliance with a two-year guarantee. After 13 months, it broke down and so I took it back to the seller, who informed me it was beyond repair and offered me a new one of the same model. However, he does not want to renew the guarantee.

  • Damaged wardrobe doors

    Q: Around six months ago, I bought a bedroom from a local supplier. A few days ago, I noticed that the doors of the wardrobe have warped. When I ordered the furniture, the seller did not give me a guarantee. I would like to know whether I am...

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