Consumer Affairs
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Defective mobile phone
Q: My son gave me a mobile phone as a Christmas present. Six weeks later, it developed a fault, so I returned it to the shop where it was bought from. The salesperson took the phone and told me their technician would have it checked, promising I...
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Beware: dangerous adaptor
Consumers are advised to be on the lookout for electrical adaptors like the one appearing in this picture. This type of product can be dangerous because when it is plugged in a socket outlet but is not in use with an appliance, it opens the shutters...
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Weekly consumer advice
• Legally, the seller may first try to repair a defective product before opting for replacement. • Consumers may refuse the remedy offered by the seller if this causes them significant inconvenience. • The period of time during which a product is...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Our right to buy safe products
The right to safety is a basic consumer right. With regard to non-food products, it is safeguarded by the Product Safety Act, which ensures that only safe products are placed on the market. A product is safe if it presents no risk or minimal risk to...
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Legal obligations of traders
Q: Sometimes we have clients coming to our retail outlets demanding a new pair of shoes because the sole of a pair they bought years ago has disintegrated. On certain occasions the shoes in question are more than five years old. When we explain to...
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Consumer affairs seminar
The Malta Competition and Consumer Affairs Authority (MCCAA) is organising a seminar entitled Għal Aktar Protezzjoni tal-Konsumatur on April 5 from 8.30am to 1pm at the Mediterranean Conference Centre, Valletta. Its aim is to provide information...
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Weekly consumer advice
• The CE mark is a declaration that the product placed on the market conforms to the safety requirements of the relevant European legislation. • The Product Safety Act ensures that only safe products are placed on the market. • Consumers are legally...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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World Consumer Rights Day
Every year, March 15 is observed as World Consumer Rights Day worldwide. Consumer Justice Now is the theme of World Consumer Rights Day 2013. Consumers International (CI) is urging members and supporters to take the opportunity to expose the damage...
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Consumer classroom website launched
The European Commission has launched a new website www.consumerclassroom.eu, which provides resources and interactive tools for teachers of 12 to 18-year-old students. The website is intended to supply students with the practical consumer skills...
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Can I choose the remedy I want?
Q: I recently bought a €30 doll for my three-year-old daughter as a birthday present. The doll turned out to be defective as it did not do all the movements and sounds it said it could do on its package. I immediately took it back to the shop. At...
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Trust You scheme
Trust You is a scheme that aims at setting up and promoting good commercial practices to encourage the building of a trustworthy relationship between buyers and sellers. Participants in the scheme have to commit themselves to abiding by the Trust...
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Weekly consumer advice
• Consumers cannot immediately ask for their money back when there is something wrong with the product bought. • Consumers should first ask for the defective product to be repaired or replaced for free.
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Air passengers with reduced mobility
The rights of passengers with a disability and/or mobility problems are legally protected by Regulation (EC) No 1107/2006, which gives equal opportunity to travel by air to people disadvantage by reduced mobility. According to this regulation, a...
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New tablet not working
Q: About two weeks ago, I bought a new tablet which worked fine for the first few days, but then it started giving me problems. The touchscreen stopped working well and I am sometimes also having problems with opening most of the tablet’s...
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Weekly consumer advice
• An airline cannot refuse a reservation because of a passenger’s disability or reduced mobility, unless for justified safety reasons. • It is highly recommended that passengers who need assistance notify airports and air carriers at least 48 hours...
