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Consumer Affairs

  • Carpet ruined by company

    Carpet ruined by company

    Q: I’ve had my living room carpet dry cleaned. When it was delivered to my house, I noticed it was in a worse state than when it was sent for cleaning. It was filthy, dusty and not fluffy anymore. I immediately complained with the dry cleaning...

  • ISO standards on web store

    You can now buy all ISO standards, graphical symbols, publications and online subscription products directly from the MCCAA website, via the new online browsing platform, which incorporates the latest technology for consulting and working with...

  • Tips and advice

    • Applicants who join the Trust Mark scheme must adhere to the scheme’s code of conduct. • Participants who do not adhere to the scheme’s code are removed from the scheme. • The Trust Mark Scheme is open to both large and small enterprises and is...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for Christmas gifts online

    Shopping for Christmas gifts online

    This time of year tends to be busy when it comes to shopping, with consumers planning their Christmas shopping ahead. An increasing number of shoppers turn to the internet to gain access to a wide choice of products and offers. While online...

  • Can I ask for a refund?

    Can I ask for a refund?

    Q: I would like to know if I have the right to ask for my money back on a purchase made from a retail outlet in Malta. When I returned the item to the seller, I was only offered a credit note. I also presented the original receipt. A: Whether or...

  • Defective mobile phone

    Q: One year and 10 months ago, I bought a mobile phone from a local seller. I was given a two-year commercial guarantee on this phone. Two months ago, I returned the phone to the seller because it was not switching on. I was informed that the...

  • Tips and advice

    • A web trader is bound by the same obligations as a trader on the high street and more. • The online seller must inform the consumer about the right to cancel the sales contract within 14 days. • When an online sale is cancelled, the only charge...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Purchasing Christmas gifts

    Purchasing Christmas gifts

    Now that the Christmas season is only a month away, we must start thinking about the gifts we need to buy. Purchasing gifts is no easy task and may be quite time consuming. It is a kind of purchase that requires a lot of thinking and there is...

  • Pool needs repainting

    Pool needs repainting

    Q: We engaged a workman to paint our swimming pool but after only a week the paint started peeling off. When we informed the painter, he agreed to do the work again at no charge. We even drew up a written agreement about this and the painter...

  • Length of commercial warranty

    Q: Should a commercial warranty be given for one year or two years? A: The commercial guarantee is a voluntary guarantee given to consumers when they purchase certain kinds of products. Since this guarantee is voluntary, the law does not stipulate...

  • Tips and advice

    • Sellers have no legal obligation to exchange goods that are not defective and that conform with the contract of sale. • Before buying a gift we should ask about the shop’s return policies. • We should gather information about how an unwanted...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What are our responsibilities

    What are our responsibilities

    The law protects us when we buy a product or service and face problems. However, we also have a number of responsibilities and precautions we should take before making a buying decision. To make an informed buying decision, we first need to gather...

  • Questions often asked by traders

    Questions often asked by traders

    Q: Is it legal not to accept return of goods? Q: If a business is legally obliged to accept returns, do we have to give a cash refund or can we give a credit note instead? A: Legally, consumers have the right to return a product to the seller if...

  • Expired voucher

    Expired voucher

    Q: I have a €400 voucher that expired more than a month ago. On the voucher, there is a clause which states that once the voucher expires it can no longer be redeemed. Is such a clause legal? At the time the voucher expired, I got married so I had...

  • Cigarettes: is there a fixed price?

    Cigarettes: is there a fixed price?

    Q: Is there a law that states that shops should sell cigarettes at a fixed price? Can shops sell cigarettes at any price they decide? A: Traders operate in a free market economy and hence there is no law that obliges sellers to sell products,...

  • Tips and advice

    • We should shop around to find the best deals. • It is our responsibility to read all literature that comes with the product or service we are buying. • A product must be used as instructed by the manufacturer or seller. If not, we may not be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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