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Consumer Affairs

  • Public statements by director general

    Josephine Borg, director general (Consumer Affairs), has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), by means of which she identifies and gives information to the public that: Mr Gianluca Ciprini,...

  • Same product but different price

    Q: I recently bought a trenchcoat for €89.95 from a local retail outlet. A few days later, I travelled to the UK and saw the same trenchcoat marked at €52. The latter was not a sale price but the original price. What are my rights as a...

  • Weekly consumer advice

    • Before signing a sales agreement it is our responsibility to verify that what we agreed to is included in the contract. • Terms and conditions that limit our legal rights are prohibited. • When services or goods are not delivered when agreed or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Refund or credit note?

    When consumers return goods they are not always aware of what rules apply and whether they are entitled to claim a refund or should instead accept a credit note. Very often, consumers are offered a credit note by the seller but are not sure if...

  • ‘Sofa replaced, not repaired’

    Q: Three weeks after purchasing a brand new sofa, part of its structure broke down. We immediately reported the problem to the seller, who has accepted to repair it. Since the sofa has only been used for a few weeks, we want it replaced not...

  • Director general issues public statement

    The director general (Consumer Affairs), Josephine Borg, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she said that: JD Lifts and Supplies Limited has not honoured the decision...

  • Weekly consumer advice

    • Sellers are not legally obliged to issue a refund when consumers return goods that are not faulty. • Consumers are responsible to observe the terms of use of credit notes. • When faulty goods can neither be repaired nor replaced, consumers may...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Further reductions in medicine prices

    Further reductions in medicine prices

    Helena Dalli, Minister for Social Dialogue, Consumer Affairs and Civil Liberties, recently announced the reduction in price of 29 medicines and the introduction of 10 new generic medicines which patients can purchase instead of the original...

  • Delivery date not honoured

    Q: Two months ago I ordered six internal doors from a local supplier. When I placed the order, the sales person assured me the doors would be delivered and installed before Christmas. Unfortunately, this was not the case. A week before the agreed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • MCCAA launches two charters on financial and banking services

    MCCAA launches two charters on financial and banking services

    Earlier this week the Malta Competition and Consumer Affairs Authority, in collaboration with the Ministry for Social Dialogue, Consumer Affairs and Civil Liberties, has launched two charters on the rights and obligations of consumers when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Time for January sales

    Time for January sales

    Even though Christmas has arrived and gone by and gifts were bought and given to our loved ones, the craze for shopping continues. The days following Christmas are, in fact, often characterised by intensive bouts of shopping. Everyone loves a...

  • Weekly consumer advice

    • Consumers must remember that even though prices go down, legal rights do not change. • During sales consumers must look out for any changed return policies. • Retailers must clearly indicate the final discounted price besides the percentage...

  • Trader’s guarantee query

    Q: I have been selling leather goods for a number of years and was never informed that I am obliged to issue a guarantee on the goods I sell, mainly wallets and stationery items, such as briefcases. A year ago a consumer purchased one of my...

  • Having problems with new bike

    Q: I recently purchased a new motorbike from a local agent. A few weeks after buying this bike I started hearing an unusual noise every time I drove it. I already took the bike three times to the agent to try and fix the problem but the issue was...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU shoppers are still facing unjustified discrimination

    EU shoppers are still facing unjustified discrimination

    A European Consumer’s Centres report launched on December 14 in Ireland shows that despite EU legislation prohibiting discrimination based on nationality and place of residence, business practices such as geo-blocking are still preventing...

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