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Consumer Affairs

  • Laptop keyboard damaged by trader while being repaired

    Laptop keyboard damaged by trader while being repaired

    Q: I took a laptop to a local company to have it repaired. The repair was carried out well, but the trader, without me asking him to do so, decided to clean the laptop’s keyboard with a chemical product and this short-circuited the keyboard. So I...

  • Weekly consumer tips and advice

    • The goods traders sell must be as described in the contract of sale. • Ideally consumers should always have a written description of the goods they are buying. • When a buying decision is based on a sample, the delivered goods must match the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Contracts and consumer rights

    Contracts and consumer rights

    Most of the purchases made between consumers and traders are finalised with a contract featuring a list of terms and conditions that must be adhered to by both parties. To avoid nasty surprises, prior to signing such contracts, it is imperative...

  • Damaged aquarium

    Damaged aquarium

    Q: A year and four months ago we purchased a wall-mounted aquarium from a local seller. We paid €500. A few days ago, we returned home and the aquarium was broken, with glass and water all over the house. We informed the seller about the incident...

  • Charged extra for paying by credit card

    Q: After paying a deposit on a pushchair, I went to the shop to pay for the rest of the item and collect it. The shop owner would not accept a cheque. Since the outstanding balance was a substantial amount, I did not have enough cash on me, so I...

  • Weekly advice

    • Sales contracts have terms and conditions that must be adhered to by consumers and traders. • Consumers have the responsibility to read the terms and conditions of a contract before signing it. • Sales contracts should include all the conditions...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Mobile phone complaints

    Mobile phone complaints

    Nowadays almost everyone owns a mobile phone. In fact, having such a device is no longer considered a luxury but an indispensable necessity. Hence, when problems crop up with these gadgets, we are usually desperate to resolve them immediately. As...

  • Low-pit and low-headroom lifts

    Low-pit and low-headroom lifts

    One of the safety requirements of lifts is that they must be designed and constructed to prevent the risk of crushing when the cabin is in an extreme position. This objective is normally achieved by means of free space or refuge beyond extreme...

  • Loom charms have phthalates

    Various samples of loom charms from identified suppliers were lifted from the market and tested by the Malta Competition and Consumer Affairs Authority for the presence of banned chemical products, namely phthalates. These charms have been found...

  • Weekly advice

    • When consumers opt to pay by credit card, retailers cannot charge fees that exceed the cost incurred by the retailer for the processing of the money transaction. • When retailers decide to impose additional charges, if consumers opt to pay by...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Lift installation responsibilities

    Lift installation responsibilities

    The safety of lifts is mainly covered by the Lifts Regulations, 2002 and the Inspection of Lifts Regulations, 2007. When a new lift is installed in a residential building, the installer is responsible for only making available for use lifts that...

  • Delivery problems

    Delivery problems

    Q: Eleven weeks ago, I ordered a chair from a local seller and paid a deposit. The salesperson promised me that I would get the chair, imported from Germany, in six to eight weeks’ time. To date, this chair hasn’t been delivered to me and the...

  • Weekly consumer advice

    • The lift installer is responsible for ensuring that the lift is compliant with the applicable standards and regulations. • The appointed administrator or lift owners must ensure that the lift is thoroughly examined and periodically inspected at...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights, responsibilities when planning a wedding

    Your rights, responsibilities when planning a wedding

    Planning a wedding is no easy task and it can be quite stressful for the couple. Booking problems may crop up, and if not dealt with in the right way, may result in waste of money and unnecessary hassle. To ensure the best value for the money, the...

  • Defective spin dryer complaint

    Defective spin dryer complaint

    Q: Six months ago I bought a spin dryer from a local seller. The first time I used it, it made a loud noise. The following day I took it back to the seller to check it out. When the trader tried it out at the shop, the spin dryer made the same...

  • Paid a deposit but the product is unavailable. What can I ask for?

    Paid a deposit but the product is unavailable. What can I ask for?

    Q: I have paid a deposit to order a specific product but after placing the order I was informed that the product in question is no longer being produced. The solutions the seller is offering me is either to provide me with a different product and...

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