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Consumer Affairs

  • Motor vehicles: the need to comply

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority advises economic operators involved in the placing on the market of new motor vehicles and their trailers, as well as systems, components and separate...

  • Product packaging query

    Q: I would like to ask if I’m legally bound to keep boxes of products for warranty purposes. Many establishments state that the box must be kept for the warranty period for it to remain valid. The products we buy may be covered by two types of...

  • Weekly consumer advice

    • The Online Dispute Resolution platform helps consumers and traders resolve online puchases disputes, both domestic and cross-border. • The translation service available on the ODR platform facilitates communication between parties from different...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Benefits of lifetime guarantees

    Benefits of lifetime guarantees

    Getting the best value for the money we spend is every consumer’s main objective when making a purchase. We all wish that the products we buy to last for long. Hence, when we see a product advertised with a lifetime guarantee, we may think that we...

  • Bedroom wardrobe is damaged

    Q: I bought a main bedroom set from a local supplier, which was delivered two months ago. As soon as it was assembled, I noticed its doors did not close properly. I complained about this and the seller told me it was a minor problem concerning the...

  • Cancellation of a booked flight

    Q: We would like to know what rights we have regarding a cancellation of a booked flight. We booked a flight to Athens for May. We later booked a flight with another airline to Santorini. Since the first flight was scheduled to arrive in Athens at...

  • Weekly consumer advice

    • As consumers, it is our responsibility to ensure that we get the best value for the money we spend. • The term ‘lifetime’ often refers to the number of years the product is reasonably expected to last. • It is in the best interest of both...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Get to know your responsibilities

    Get to know your responsibilities

    Consumers have specific legal rights. When something goes wrong with a purchase or we are misled into a wrong buying decision, the law safeguards our vulnerability and gives us the right to claim a solution or compensation. It is our right to be...

  • Problems with dehumidifier

    Q: Over a year ago, I bought a dehumidifier, which I took last week for repair because the water was overflowing from its container. When the container is full it is not stopping automatically, as it used to. The other day, I picked up the...

  • Repair service, faulty hob

    Repair service, faulty hob

    Q: Some months ago, my electric hob developed a fault, so I took it to the company where I bought it from to have it repaired. The hob is no longer under guarantee, so I asked for a quote and agreed to have it repaired at the quoted price. After...

  • Weekly consumer advice

    • It is our responsibility to get the best value for our money and to make informed buying decisions. • Before finalising a purchase, we should examine carefully the goods for any apparent defects. • We should read and adhere to the product’s...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Can you cancel your contract?

    Can you cancel your contract?

    When we are not satisfied with a telecommunications service or are offered a better deal by another company, our first reaction is usually to cancel our current contract and subscribe to a new one. But can we simply cancel such contracts? What are...

  • Depend GelLack products recalled

    The Technical Regulations Division within the Malta Competition and Consumers Affairs Authority has notified consumers that the following cosmetic products have been notified on the RAPEX system since they pose a serious risk: “Depend GelLack: a...

  • Damaged frying pan for repair

    Q: A few weeks ago, we bought a set of pans from a local household store. Some days ago, a handle broke from one of the frying pans. We returned the frying pan and were told we would be contacted when it is repaired. Four days passed and we heard...

  • Problems with my water heater

    Q: I have a water heater which has recently started to leak heavily due to corrosion. It is still covered by a five-year commercial warranty, but the seller is refusing to honour the guarantee on the grounds that the water heater was connected to...

  • Weekly consumer advice

    • Before signing any telecommunications contract, we should carefully read all its terms and conditions, especially clauses related to cancellation. • When we opt to cancel a contract prematurely, and there is nothing wrong with the service...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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