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Consumer Affairs

  • Public statement

    The director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), by means of which she identifies and gives information to the public that: Stefano Santo Scardaci, holder of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our rights when buying a holiday

    Our rights when buying a holiday

    If we are planning to buy a package holiday for the upcoming summer holidays, we should be aware that by law we have the right to expect that our holiday is as described and promised to us by the travel agency. So, it is important that we...

  • Trader not honouring guarantee

    Q: A year ago, we purchased a brand new dishwasher from a local supplier. A few weeks ago it started giving us problems. It was not washing properly and the dishes remained dirty. Since the dishwasher was still under warranty, we complained with...

  • Weekly consumer advice

    • The package holiday must be as promised and described by the travel agency. • The travel agency must give us in writing all the information about the holiday. • We are entitled to claim compensation when we encounter shortcomings during our...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Online purchases and rights

    Online purchases and rights

    Almost half of Maltese consumers purchase goods and services they need online. This drastic increase in online shopping is mainly due to the advantages the virtual market offers, especially to a small country like Malta. For consumers, online...

  • Printer stopped working – what are my rights?

    Q: Less than a year ago I bought a printer with a two-year commercial guarantee on parts and labour. Recently this printer stopped working and so I took it to the supplier’s servicing department. After inspecting it, the seller informed me the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair conditions in contracts

    Unfair conditions in contracts

    Some purchases consumers make are concluded with the signing of a contract. Most of these contracts contain standard terms and conditions, which companies draft and consumers are requested to sign and agree to these clauses. Unfortunately, the...

  • Online purchase query

    Online purchase query

    Q: If I purchase a product online, such as a smartphone, and this is covered by a two-year warranty, if something happens to it during the warranty period, can I go to the local agent and ask for free repair? I found myself in a situation where I...

  • Weekly consumer advice

    • Once a sales contract is agreed, it must be observed and cannot be renegotiated. • Before signing a contract, consumers should verify that what was verbally agreed during the sale has been included in writing in the contract of sale. • An unfair...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems with ordered goods

    Problems with ordered goods

    When a consumer orders a product from a seller, a contract of sale is created and both parties have rights and responsibilities. While the consumer is committed to take possession of the delivered goods and effect full payment – unless otherwise...

  • Wedding rings not in rose gold

    Q: My fiancee and I paid a €200 deposit on our wedding rings when we ordered them from a local jewelery shop. We wanted the colour to be rose gold. The shop, however, did not have a sample of the rings in rose gold. Since we assumed that the...

  • Problems with Point of Sale software

    Problems with Point of Sale software

    Q: Almost six months ago I purchased a Point of Sale software from a local company. Some time ago, I started having issues with the software and to date have not been resolved. The supplier keeps telling me he is checking about the problem but he...

  • Weekly consumer advice

    • Traders must deliver goods within the time frame agreed during the sale. • Suppliers are obliged to ensure that goods are delivered to consumers in a perfect condition. • Consumers should be given a reasonable amount of time to examine delivered...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU’s Online Dispute Resolution platform for consumers, traders

    EU’s Online Dispute Resolution platform for consumers, traders

    The European Commission has launched a new online platform to help consumers and traders to resolve disputes related to online purchases. Commissioner for Justice, Consumers and Gender Equality, Vera Jourova, said the main objective of the online...

  • Motor vehicles: the need to comply

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority advises economic operators involved in the placing on the market of new motor vehicles and their trailers, as well as systems, components and separate...

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