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Consumer Affairs

  • Appliances damaged during the delivery

    Appliances damaged during the delivery

    Q: We purchased a free-standing fridge and freezer as two separate units and bought them at a reduced price from a showroom sale. When the items were delivered, I noticed a dent on the fridge door. We immediately called the seller to send someone...

  • Query on method of payment

    Q: A couple of months ago, we ordered a kitchen from a local supplier, which will be delivered in the coming weeks. We’ve already paid a 25 per cent deposit upon placing the order. The problem is that the seller wants us to pay the outstanding...

  • Weekly consumer advice

    • Delivery dates should be clearly written down on the contract of sale and agreed with by both seller and buyer. • Before signing a contract consumers should clearly read any terms and conditions they are agreeing to. • It is the buyer’s...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Extended warranties add to legal protection, benefits

    Extended warranties add to legal protection, benefits

    According to the Consumer Affairs Act, consumers have specific legal rights when purchasing a product. These rights cannot be diminished or negatively affected by any warranty provided by the supplier or manufacturer. The latter can only add to...

  • Defective chairs

    Defective chairs

    Q: In September 2012, I bought two chairs which have a paddle to elevate or lower the seat. Lately, even though the paddle still works, the seats do not remain in the upward position but slowly move back downwards. When I contacted the supplier, I...

  • Weekly consumer advice

    • Consumers’ legal rights cannot be diminished or negatively affected by any warranty provided by the supplier or manufacturer. • Traders cannot sell rights consumers already have in law. • Before buying an extended warranty consumers should shop...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The new Consumer Rights Directive

    The new Consumer Rights Directive

    The new EU Consumer Rights Directive aims at increasing consumers’ rights when contracts are concluded away from a retailer’s premises, such as purchases made online. Moreover, it lays down common rules for businesses, making it easier to trade...

  • Button batteries awareness campaign

    Button batteries awareness campaign

    An international initiative is being set up to inform consumers about the risks button batteries pose to young children. Button batteries are coin-sized batteries usually found in household products such as toys, calculators, watches, remote...

  • Weekly consumer advice

    • Online shoppers are no longer obliged to pay charges or other costs if they were not properly informed prior to placing an order. • Pre-ticked boxes in consumer contracts are prohibited. • The cooling-off period has been extended from seven to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips before going on holiday

    Tips before going on holiday

    Summer is round the corner and the much-waited summer holidays are only a few days away. If we’re planning to spend a few days abroad, it is important that we organise our trip well and also take a number of precautions to avoid facing unnecessary...

  • Exchanging a swimsuit

    Exchanging a swimsuit

    Q: I bought a swimsuit and after a few days I went back to the shop to exchange it with another model. The swimsuit had all its tags attached, as well as the plastic hygiene liner. However, when I told the sales assistant I wanted to exchange it,...

  • Guarantee expires before installation

    Q: Three years ago, I ordered a kitchen to be fitted in a holiday flat. The kitchen included a number of appliances. Since the flat was out of use for a long time, the appliances that came with the kitchen were never connected. In fact, we’ve...

  • Weekly consumer advice

    • Before booking a holiday, we should carefully read and understand the terms and conditions of the contract of sale. • As consumers we may claim compensation if the information provided on the holiday results false or misleading. • Upon booking a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying and using gift vouchers

    Buying and using gift vouchers

    If a birthday or an anniversary is coming up soon and you do not know what to buy, gift vouchers are the ideal solution. However, to avoid wasting money, when buying a vourcher it is important that we know our rights and responsibilities. A gift...

  • Gym membership

    Q: Does the law allow you to cancel a purchase and ask for a refund? I purchased a gym membership but some time later I found something better and would like to cancel the first membership and ask for a refund. I only went once to this gym. Am I...

  • Perfume ordered not delivered

    Perfume ordered not delivered

    Q: I ordered a perfume online but the seller did not have the perfume I wanted in stock. I therefore chose another perfume, which was meant to be delivered two weeks ago. When I called the seller to enquire about my order, I was informed that it...

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