Advert

Consumer Affairs

  • Defective mobile phone

    Q: One year and 10 months ago, I bought a mobile phone from a local seller. I was given a two-year commercial guarantee on this phone. Two months ago, I returned the phone to the seller because it was not switching on. I was informed that the...

  • Tips and advice

    • A web trader is bound by the same obligations as a trader on the high street and more. • The online seller must inform the consumer about the right to cancel the sales contract within 14 days. • When an online sale is cancelled, the only charge...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Purchasing Christmas gifts

    Purchasing Christmas gifts

    Now that the Christmas season is only a month away, we must start thinking about the gifts we need to buy. Purchasing gifts is no easy task and may be quite time consuming. It is a kind of purchase that requires a lot of thinking and there is...

  • Pool needs repainting

    Pool needs repainting

    Q: We engaged a workman to paint our swimming pool but after only a week the paint started peeling off. When we informed the painter, he agreed to do the work again at no charge. We even drew up a written agreement about this and the painter...

  • Length of commercial warranty

    Q: Should a commercial warranty be given for one year or two years? A: The commercial guarantee is a voluntary guarantee given to consumers when they purchase certain kinds of products. Since this guarantee is voluntary, the law does not stipulate...

  • Tips and advice

    • Sellers have no legal obligation to exchange goods that are not defective and that conform with the contract of sale. • Before buying a gift we should ask about the shop’s return policies. • We should gather information about how an unwanted...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What are our responsibilities

    What are our responsibilities

    The law protects us when we buy a product or service and face problems. However, we also have a number of responsibilities and precautions we should take before making a buying decision. To make an informed buying decision, we first need to gather...

  • Questions often asked by traders

    Questions often asked by traders

    Q: Is it legal not to accept return of goods? Q: If a business is legally obliged to accept returns, do we have to give a cash refund or can we give a credit note instead? A: Legally, consumers have the right to return a product to the seller if...

  • Expired voucher

    Expired voucher

    Q: I have a €400 voucher that expired more than a month ago. On the voucher, there is a clause which states that once the voucher expires it can no longer be redeemed. Is such a clause legal? At the time the voucher expired, I got married so I had...

  • Cigarettes: is there a fixed price?

    Cigarettes: is there a fixed price?

    Q: Is there a law that states that shops should sell cigarettes at a fixed price? Can shops sell cigarettes at any price they decide? A: Traders operate in a free market economy and hence there is no law that obliges sellers to sell products,...

  • Tips and advice

    • We should shop around to find the best deals. • It is our responsibility to read all literature that comes with the product or service we are buying. • A product must be used as instructed by the manufacturer or seller. If not, we may not be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unexpected telephone sales

    Unexpected telephone sales

    Sometimes we receive an unexpected call by a salesperson determined to sell us a product or service. Selling by telephone is not against the law and if we agree to buy something, then the agreement is binding. We should, however, be aware that...

  • Passenger lifts: important facts

    1. All passenger lifts installed in Malta should be registered with the MCCAA. Otherwise, a non-registered lift is operating illegally. 2. All passenger lifts should be subjected to a thorough examination every 10 years. So all lifts older than 10...

  • Unsatisfactory work

    Q: We had our swimming pool painted by a painter and after only a week, the paint started peeling off. When we informed the painter, he agreed to do the work again at no charge. We have also drafted a written agreement about this and the painter...

  • Swimming pool promise broken

    Swimming pool promise broken

    Q: This summer, we booked a holiday with a local tour operator. We specifically asked the local agent whether the hotel where we will be staying had a pool. They confirmed this and it was also mentioned in the brochure. When we arrived at the...

  • Weekly consumer tips and advice

    • When we purchase a product or service over the phone, we can change our mind and cancel the sale. • The salesperson calling us must clearly identify the business and purpose of the call at the beginning of the call. • If the goods bought over...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

Advert
Advert