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Consumer Affairs

  • Website reliability and safe shopping

    Website reliability and safe shopping

    Consumers are increasingly using the internet for their shopping needs. This is highly convenient since it saves time and allows consumers to compare different prices at just a few clicks. Unfortunately, however, not every online shopping...

  • Bedroom not as ordered

    Q: A few months ago, I ordered a bedroom and the delivery date agreed was the first week in August. When the due date was approaching, the supplier contacted me to inform me that the bedroom would not be ready in time. Since I had no particular...

  • Damaged suit: what am I entitled to?

    Q: I bought a suit from a local store and when I tried it again at home I noticed that one of the sleeves was damaged. I immediately communicated with the seller and informed him I would be returning with the suit to have it exchanged. If the suit...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Christmas shopping? Your rights

    Christmas shopping? Your rights

    Buying gifts is no easy task and despite the time we spend choosing the perfect gift, there is always the risk that the person receiving it might not like it. To avoid that gifts we buy end up at the bottom of a drawer unused or, even worse,...

  • Defective water heater: should the supplier pay for the installation?

    Q: In December 2012, I purchased a water heater with a five-year commercial guarantee. Nearly three years later, this water heater broke down. I reported this to the seller, who replaced the water heater with a new one. However, the water heater...

  • Weekly customer advice

    • Sellers are not legally obliged to exchange unwanted gifts. • Consumers have the responsibility to check a shop’s return policies before finalising a sale. • When returns are possible, consumers should be informed about terms and conditions to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Aggressive selling and buyers’ rights

    Consumers have a legal right to claim redress when they are pressured by a seller into buying a product or service they do not want. Aggressive selling is illegal, as it impairs the consumer’s freedom of choice through harassment, coercion,...

  • A government that listens

    A government that listens

    The MCCAA hosted a public consultation meeting themed ‘A government that listens’, during which the public had the opportunity to put forward to Social Dialogue, Consumer Affairs and Civil Liberties Minister Helena Dalli questions on the work...

  • MCCAA environmental testing

    A new website has been drawn up for EEPLIANT, a project co-founded by the EU, during which tests will be carried out on LED bulbs, printers and heaters. Malta, through the MCCAA is taking part in this project. Nine samples of LED bulbs are being...

  • Public warning: unsafe lifts in service

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has issued a public warning to advise the public that it has received several reports and encountered several instances where JD Lifts Ltd, also operating...

  • Weekly consumer advice

    • Aggressive selling is illegal as it impairs the consumers’ freedom of choice. • It is considered an aggressive selling tactic when the trader refuses to leave the consumer’s home unless a sale is concluded. • Scare tactics are also considered...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Flight compensation claims and ‘extraordinary’ circumstances

    Flight compensation claims and ‘extraordinary’ circumstances

    European Regulation EC261/2004 entitles air passengers to up to €600 if their flight is delayed by three hours or more if they are flying within the EU or arriving in the EU on board an EU airline. The same financial compensation applies when...

  • Damages against car park

    A consumer recently appeared in front of the Consumer Claims Tribunal, claiming compensation for damages caused to her car when it was parked in a car park where works were being done on drainage pipes. To remove the drainage stains from her car,...

  • Defective car stereo problem

    Q: Eight months ago I purchased a car stereo from a local seller. A few weeks ago, it was not functioning well, so I took it back to the seller. After a month, I was contacted by the seller to pick up the repaired stereo. However, after the stereo...

  • Guarantee query on industrial goods

    Q: I need information on the warranty conditions for parts used in industrial equipment. The manufacturer’s warranty states that the guarantee on new parts is for six months or 1,000 hours of use. Is this according to EU regulations? If not, what...

  • Weekly consumer advice

    • Air passengers are entitled to financial compensation when flights are delayed by over three hours, cancelled or overbooked. • Airlines are exempted from paying compensation when the reason for the delay or cancellation is an extraordinary...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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