Advert

Consumer Affairs

  • I feel that I have been scammed: What are my rights?

    Q: I was enticed from the road to enter a shop to try a hair straightener and I was persuaded to buy it for €124. When I returned home and researched the product online, I found out that the same product of the same brand was being sold at...

  • Same mobile phone, but different prices

    Same mobile phone, but different prices

    Q: A few days ago I bought a mobile phone from a specific shop in a commercial centre and I paid €199 for it. As soon as I left the shop I noticed that a nearby shop was selling the same mobile phone for €20 less. I went back to the shop from...

  • Weekly consumer tips and advice

    • Consumers have the right to expect that a dry cleaning service is carried out with reasonable care and skill. • Dry cleaners are responsible for damages caused to fabrics by the dry cleaning process. • Consumers should immediately check dry...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    World Consumer Rights Day

    Today marks the anniversary when former US president John Kennedy in 1962 gave an address to Congress, in which he formally addressed the issue of consumer rights. In his declaration, Kennedy said consumers by definition, included us all. They are...

  • Useful information on food

    Useful information on food

    Clear information accompanying food products is crucial for consumers as, together with labelling, it helps us make informed choices on safety and nutritional aspects. Legislation concerning food labelling and advertising has evolved both at...

  • Dress alteration cost

    Q: I bought a dress and the shop owner told me I would not be charged for the alterations needed to be done. However, when I went to pay for the dress, I was informed that there was an extra charge for the alteration. I feel that this shop acted...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    World Consumer Rights Day

    The world commemorates and celebrates consumer rights on March 15. Every year a specific theme is chosen by Consumers International. This year they’ve chosen consumers’ right to healthy food. The need to focus on healthy eating has arisen from the...

  • Why organic? Health benefits beyond pesticides

    Organic farming goes beyond the common perception that it is food with pesticides. It is a system of growing and processing food that provides the consumer with fresh and authentic items. To accomplish this, organic farming practices include wide...

  • Query on credit note

    Query on credit note

    Q: If a retail outlet offers me a credit note or a voucher which I accept, can I pass it on to someone else? Can they use the voucher without any problems? A: Unless the credit note or voucher is personalised or unless it specifies that it can...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems: how to take action

    Problems: how to take action

    The first person consumers need to communicate with when there is a problem with the product or service purchased is the trader. Ideally, consumers should first speak directly to the owner of the business, but if the trader is a large company,...

  • Damaged during repair

    Q: What rights do we have when we return a product for repair under warranty and after repairs are carried out we notice that the product was further damaged during repair? Should a consumer ask for further repair or for replacement of the damaged...

  • What is ‘reasonable time’?

    Q: I need to know what ‘reasonable time’ is for an electric kettle that is still under warranty to be checked for a fault and eventually repaired or replaced? The defective kettle was returned to the seller a week ago and the latter has not yet...

  • Unwanted gas water heater

    Q: I bought a gas water heater and due to unforeseen circumstances I could not install it. The day after. I returned it to the seller unpacked from its original packaging. The seller is ready to accept it back but wants to give me a credit note...

  • Weekly consumer advice

    • The seller is the first person consumers should talk to when they have a problem with a product or service purchased. • A claim for a remedy should be made as soon as possible. • Consumers should approach the trader well prepared, with all the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to shop online safely

    How to shop online safely

    Online shopping is here to stay. Consumers are increasingly choosing to buy products they need from online sellers. This kind of shopping has numerous advantages but also carries some risks if we do not take a number of precautions. Before...

  • Guarantee about to expire

    Q: I purchased a mobile phone with a two-year commercial guarantee. Six weeks before the guarantee expired the phone stopped working. The screen went black and it would not switch on. The guarantee given by the seller specifically stated that the...

Advert
Advert