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Consumer Affairs

  • Who is responsible for goods that are defective or dangerous?

    Who is responsible for goods that are defective or dangerous?

    As consumers we may find ourselves in situations where the goods we purchase do not only result defective but also dangerous to our health and safety. Goods that do not function properly may also damage surrounding property and goods. For...

  • Mobile phone damage

    Q: Less than three months ago I bought a mobile phone from a local seller. A few days ago I noticed a bubble at the edge of the mobile’s screen. This happened after a long telephone conversation which caused the device to heat up. Following this,...

  • Damaged sofas

    A consumer has purchased a sofa set from a local supplier. When the sofas were delivered to the consumer’s house she immediately noticed that the sofas’ material was damaged. The seller took the sofas back to the warehouse to repair the defective...

  • Weekly Consumer Tips

    ■ Consumers who buy goods that result defective or dangerous are entitled to a free of charge remedy and to compensation. ■ The person responsible to provide a remedy for the defective good is the seller. ■ The producer is responsible when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Different means of redress

    Different means of redress

    Disputes between consumers and traders are a reality. But what can the consumer do to seek redress following an issue with a trader? Are there any differences when seeking redress, following a cross-border transaction, and when dealing with a...

  • Where is the price?

    Q: Last week, while shopping in my local supermarket, I noticed that quite a few products had no prices on them. Isn’t this illegal? What action can be taken? A: Yes, according to the Price Indication Regulations, all products offered for sale...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Should defective goods be repaired or replaced?

    Should defective goods be repaired or replaced?

    As consumers, we have the legal right to expect the products we purchase to conform to what was agreed with the seller when the sale was concluded. In other words, goods must comply with the description specified in the contract of sale and must...

  • What kind of information should a commercial guarantee feature?

    Q: I have purchased several appliances for my new aparment from a local supplier. When I asked about the commercial guarantee, the seller told me that I am entitled to a two-year guarantee, starting from the date of purchase. The guarantee given...

  • Parts of faulty washing machine ‘not covered’

    Q: A year-and-a-half ago I bought a washing machine with a two-year parts and labour warranty. Recently, a fault in the machine’s rubber occurred and when I contacted the company about it, I was told that rubber parts are not covered by the warranty.

  • Weekly Consumer Tips

    • Sellers may first opt to repair a product if replacing it imposes unreasonable costs on them. • When opted for, repairs must be carried out without causing consumers a significant inconvenience. • The seller is legally responsible to provide...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telesales: rights and responsibilities

    Telesales: rights and responsibilities

    Sometimes consumers receive unexpected phone calls from sellers who try to sell them products or services. When such calls are received customers may feel somewhat pressured into concluding a sale or at least agree to a meeting at a later date...

  • Volkswagen emissions

    Volkswagen emissions

    The Malta Competition and Consumer Affairs Authority (MCCAA), in collaboration with Transport Malta, has been following closely the Volkswagen Emissions case from the very beginning – to ensure that all affected consumers are provided with the...

  • Samsung Note 7

    Following worldwide reports of incidents regarding overheating and combustion of the Samsung Note 7 mobile phone, the Malta Competition and Consumer Affairs Authority has been investigating this issue nationally. From information provided by the...

  • Weekly advice

    ■ Purchases concluded through telesales may be cancelled during the 14-day cooling-off period. ■ Consumers must be informed about the commercial purposes of the telephone call. ■ Sales representatives are obliged to identify themselves and the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award to foster better trader-customer relationship

    Service with a Smile Award to foster better trader-customer relationship

    The winners of Service with a Smile 2016 award were announced during an award-giving ceremony held at The Palace hotel, Sliema. Smart Supermarket placed first, followed by Pavi and Pama Supermarkets in second and third place respectively. The...

  • Office for Competition concludes its investigation on fuel suppliers

    From an analysis of the totality of evidence, the director general of the Office for Competition has found that there was demand by the fuel supplier, through indirect means, for a particular line of conduct to be pursued by the fuel retailer. The...

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