Advert

Consumer Affairs

  • Choosing organic food products

    Choosing organic food products

    As consumers we have the right to choose the products that satisfy our needs. To be able to make the right choice we need to have access to clear and correct information. This applies to all the different purchases we make and thus also when we...

  • Defective shop-soiled washing machine

    Q: A year-and-a-half ago I bought a shop-soiled top-loading washing machine from a local seller. This was delivered without original packaging but I was assured that it was unused and new. The seller gave me a one-year commercial guarantee on all...

  • Changing non-sale items in sales

    Q: I received some clothes as presents and these were purchased before the sales started. Unfortunately, the outfits did not fit me well, so I went back to the shop to exchange them. The sales having started, I tried to find similar items to just...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More on commercial guarantees

    More on commercial guarantees

    When buying certain goods, we are often given a commercial guarantee. This guarantee does not replace the protection the law gives us but provides additional benefits. To verify what these are, we need to read the terms and conditions of the...

  • Can I ask for a replacement phone?

    Q: I am having some technical difficulties with my mobile phone. Since it is still under guarantee, I returned it to the shop I bought it from to have it repaired. I would like to know if I am entitled to a replacement phone until mine is being...

  • Lost warranty: what can I do?

    Q: Less than two years ago, I bought a flat-screen television set and misplaced its warranty. The TV has now developed a fault and the company is saying that there is nothing it can do without the proof of receipt. The seller is aware that I...

  • If there is no expiry date on voucher, can I be denied the possibility to use it?

    Q: Earlier this year, my family and I attended a TV programme, after which my wife won a voucher from a local seller. She recently went to redeem this voucher but the salesgirl at the shop informed her that it had expired. Since there is no expiry...

  • Weekly consumer advice

    • The commercial guarantee does not replace the protection the law gives us, but it should provide additional benefits. • We should adhere to the commercial guarantee’s terms and conditions or we may lose the benefits it offers. • Consumers should...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How not to lose a deposit

    How not to lose a deposit

    When we pay a deposit, we enter into a legally binding contract that gives us certain rights and obligations. A deposit is a commitment to buy a specific product or service. Once a deposit seals a sales agreement we are committed to finalise the...

  • Bathroom problems

    Q: I recently had a bathroom fitted in my apartment. Since I was abroad when the bathroom was being installed, I could not check how the works were being carried out. When the bathroom was finished, I went to see it and to my disappointment I was...

  • Freezer’s spart part no longer available

    Q: A few months ago, I bought an upright freezer with six compartments, two of which with plastic swinging flaps. One week after the installation of the freezer, we broke one of the swinging flaps. I immediately contacted the supplier to have it...

  • Weekly consumer advice

    • When a deposit seals a sales agreement, we are committed to finalise the purchase. • A contract of sale may be terminated if the seller is unable to honour the sales agreement. • To prove breach of contract we need to submit proof of the...

  • Discliamer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights when buying during sales

    Rights when buying during sales

    When we buy goods at reduced prices, we tend to think that since we paid less for the product, then even our consumer rights are somewhat diminished. This is a misconception. When we buy an item in a sale we have exactly the same rights and...

  • Defective television set

    Q: We bought a 52-inch TV from a local seller for our son who was moving to a new apartment. This was three months ago. We informed the seller that the TV would not be used immediately and he said it wasn’t a problem and to inform him when we...

  • White goods: how long is the guarantee?

    Q: How long is the guarantee for white good products? Should it be for a minimum period of two years as per EU laws? One year ago, I bought a twin-tub washing machine and with it I was only given a one-year guarantee. Now, a year-and-a-half later,...

  • Weekly consumer advice

    • The same legal rights apply when goods are bought at a reduced price. • Consumers cannot claim a remedy for defects or faults they were aware of before the sale was concluded. • When consumers change their mind about a product, they do not have...

  • Dislaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

Advert
Advert