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Consumer Affairs

  • Damaged during repair

    Q: What rights do we have when we return a product for repair under warranty and after repairs are carried out we notice that the product was further damaged during repair? Should a consumer ask for further repair or for replacement of the damaged...

  • What is ‘reasonable time’?

    Q: I need to know what ‘reasonable time’ is for an electric kettle that is still under warranty to be checked for a fault and eventually repaired or replaced? The defective kettle was returned to the seller a week ago and the latter has not yet...

  • Unwanted gas water heater

    Q: I bought a gas water heater and due to unforeseen circumstances I could not install it. The day after. I returned it to the seller unpacked from its original packaging. The seller is ready to accept it back but wants to give me a credit note...

  • Weekly consumer advice

    • The seller is the first person consumers should talk to when they have a problem with a product or service purchased. • A claim for a remedy should be made as soon as possible. • Consumers should approach the trader well prepared, with all the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to shop online safely

    How to shop online safely

    Online shopping is here to stay. Consumers are increasingly choosing to buy products they need from online sellers. This kind of shopping has numerous advantages but also carries some risks if we do not take a number of precautions. Before...

  • Guarantee about to expire

    Q: I purchased a mobile phone with a two-year commercial guarantee. Six weeks before the guarantee expired the phone stopped working. The screen went black and it would not switch on. The guarantee given by the seller specifically stated that the...

  • What are my rights?

    Q: A few months ago I ordered six chairs and two balconies from a local seller. Upon placing the order, I paid a substantial deposit. On the invoice I wrote that the delivery would take place ‘approximately 16/17 weeks after confirmation, payment...

  • Weekly consumer advice

    • Consumers must make sure they know the identity, location, and contact details of the online seller. • Carry out some research on the seller’s reputation before buying. • Before paying consumers should ensure that the website is secure. • After...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • About refunds and credit notes

    About refunds and credit notes

    One of the most common questions consumers ask is whether they are entitled to a refund for products they wish to return after purchase? The answer depends on why the consumer wants to return the product. If the product is faulty, consumers are...

  • Defective new wardrobe

    Q: A year ago, we purchased a new bedroom set from a local seller, which comprised of a bed, set of drawers, large sliding wardrobe and two small bedside compartments. Before the sale was concluded, we agreed that my husband would assemble the...

  • Carnival costumes query

    Carnival costumes query

    Q: I bought two carnival costumes for my children to be worn this year. The day after, when my kids tried the costumes, I realised the sizes were not good and went back to the shop to have them changed. The seller told me they did not have the...

  • Weekly consumer advice

    • Shops’ notices declaring ‘No Refunds’ cannot take away any of the consumers’ statutory rights under the Consumer Affairs Act. • It is not advisable for consumers to accept a credit note as a form of redress when goods are faulty. • In change of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • A few tips to avoid problems

    A few tips to avoid problems

    Consumers should always remember that it is in their best interest to make sure that they have proof of everything they purchase. This could be the fiscal receipt or any other document that proves when and from where a product or service was...

  • Exchanging damaged dress

    Exchanging damaged dress

    Q: A week ago, we purchased a dress as a gift from a local retail outlet. This did not fit, so we went back to change it. When we handed over the dress to the seller, she said there was a spot on it and refused to change it. We argued that the...

  • Risks: cords and drawstrings

    Risks: cords and drawstrings

    During regular inspections by the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority, officials came across a number of carnival costumes intended for children aged under seven, which contain drawstrings or...

  • Weekly consumer advice

    • Consumers must obtain and keep proof of everything they purchase. • Consumers should shop around, compare prices and gather as much information as possible before buying. • When consumers change their mind about a purchase, the law does not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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