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Consumer Affairs

  • Problems with defective drill

    Q: I recently bought a drill attachment from a local hardware store. After using it for one day, during which I drilled 16 holes, half of the drill’s teeth broke. I returned it to the store owner, who told me that he was going to refer the matter...

  • Made-to-measure kitchen

    Made-to-measure kitchen

    Q: I contracted a local tradesperson to manufacture a kitchen for my apartment. The design, including measurements of the kitchen units, was signed and included in the contract of sale. When the kitchen was ready, it was installed in my apartment...

  • Weekly consumer advice

    • Package holidays must be as agreed with the travel agency. • When a holiday is significantly changed before the date of departure, consumers may opt to cancel it and be totally refunded. • Suitable alternative arrangements must be made when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do we need an extended warranty?

    Do we need an extended warranty?

    When purchasing certain types of goods, such as electronics and electrical appliances, consumers are often offered the possibility to purchase an extended warranty. This kind of warranty offers extra protection just in case the product bought...

  • Defective engagement ring

    Defective engagement ring

    Q: Last December I was given an engagement ring and since then two stones have fallen off it. When the first stone fell, I went to the seller to complain. The seller accepted to replace the stone free of charge. However, a few weeks later, I lost...

  • Having problems with my aluminium doors

    Q: A few months ago, I bought two new aluminium doors and some time later I started to have problems. When the seller came to fix the doors, the problems were not completely resolved and he even damaged my floor tiles. What are my rights in this...

  • Unwanted handbag

    Unwanted handbag

    Q: I went to a local shop to buy a pair of shoes and a matching handbag. Unfortunately, the bag matching the shoes I liked was sold out. I therefore opted for another handbag. After buying it, I changed my mind and decided to return it to the...

  • Weekly consumer advice

    • An extended warranty offers extra protection just in case the product bought stops functioning after the standard guarantee expires. • Before paying money for an extended warranty consumers should be aware of the protection they have free of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More on pricing regulations

    More on pricing regulations

    Goods displayed on sale must be properly indicated with a price. The displayed price must be clear and unambiguous for the consumer to read. Consumers have the right to be informed about the price of goods for sale without the need to ask for...

  • Problems with my washing machine

    Q: In October 2013 I purchased a new washing machine. Since last February I have been having numerous problems with it. I’ve contacted the seller several times and each time he repairs and replaces the faulty parts. The last time the washing...

  • Signed contract not honoured

    Q: I have signed a contract for the installation and supply of a marble staircase amounting to €4,000 and also paid a €400 deposit. It was agreed that the work on the staircase would start in March of this year and finish two months later. Since...

  • Seeking redress

    Are you finding it difficult to seek redress regarding a complaint as a consumer? One of the main functions of the Consumer Affairs Council is that of monitoring the working and enforcement of laws that directly affect the consumer in Malta. The...

  • Weekly advice

    • Goods displayed for sale must be properly indicated with a price. • The indicated price must be the final selling price, including VAT and any other taxes or charges. • Products shown in adverts do not have to include a selling price. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights of air passengers with reduced mobility

    Rights of air passengers with reduced mobility

    Regulation (EC) No. 1107/2006 gives the right to people with reduced mobility to equal opportunities when opting to travel by air as other citizens. This regulation prohibits operators from refusing reservation or boarding to people because they...

  • Laptop problems

    Q: A year-and-two-months ago I bought a new laptop with a two-year parts and labour warranty. A few weeks ago I returned the laptop to the seller because I could not switch it on and when I finally managed, it made beeping noises. After a week,...

  • Weekly advice

    • People with reduced mobility must have equal opportunities when opting to travel by air as other citizens. • They cannot be refused a reservation because they need special assistance. • Disabled travellers have the right to carry two pieces of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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