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Consumer Affairs

  • The right of withdrawal

    The right of withdrawal

    When consumers purchase a product from a shop, the law does not allow them to simply change their mind and return the unwanted item. If the good purchased conforms to the contract of sale, then to be able to return it or exchange it consumers must...

  • International warranty query

    Q: Towards the end of last year I purchased a hand blender from a store in Italy. Lately it has stopped working. I have the receipt given to me by the trader I bought it from and the international guarantee, which is two years. There is a local...

  • Swimsuit exchange

    Q: I sold a swimsuit to a customer and she came back to exchange it. The swimsuit’s hygiene sticker has been removed. Am I legally allowed to refuse the exchange? What are the customer’s rights in such a situation? A: Exchanges of items due to...

  • Weekly advice

    • Consumers cannot cancel a sale made from a shop unless there is a problem with the product or service. • Consumers have the legal right to withdraw from distance and off-premises contracts within 14 days. • Consumers may incur the cost of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed flights and compensation

    Delayed flights and compensation

    Sometimes our booked flight does not leave on scheduled departure time but is delayed. Short delays are accepted by law and as air passengers we cannot claim any compensation when when experiencing a delay of less than two hours. In the event of...

  • Who to contact: seller or manufacturer?

    Who to contact: seller or manufacturer?

    Q: A few months ago, I bought a recliner from a local seller, which has given me a lot of trouble, from the very beginning. To date, it has been repaired five times and the problem is still unresolved. I would like to obtain the contact details of...

  • Increase in price of accommodation

    Increase in price of accommodation

    Q: My sister and I have purchased a package holiday from a local agent, which included two single rooms in a specific hotel in Sicily. The day after the booking, a representative of the agency contacted us to inform us that the booked hotel cannot...

  • Weekly consumer advice

    • When a flight is delayed for more than two hours the airline is legally obliged to provide us with care and assistance. • In case of an overnight delay, we must be provided with hotel accommodation and transport between the airport and the place...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Entering an off-premises contract

    Entering an off-premises contract

    The Doorstep Contracts Act, which use to regulate contracts of sale concluded with door-to-door sellers, has recently been revoked and replaced by the Consumer Rights Regulations. Under the new legislation, doorstep contracts are now referred to...

  • Damaged dress

    Damaged dress

    Q: Nearly three months ago I bought a dress for my daughter’s wedding. As the wedding date was getting nearer, I took out the dress to try it on with the shoes. To my disappointment I noticed that the dress, which is heavily beaded, had large gaps...

  • New design renders bath unsuitable

    Q: We recently bought a complete bathroom from a local supplier. In the meantime we have engaged an interior designer to design the room. The designer is suggesting to put the bath in a different position, which we really like as the bathroom...

  • Weekly consumer tips

    • Before entering an off-premises contract, consumers should be informed of their right to withdraw. • The 14 days’ cancellation period starts from the moment the consumer takes possession of the ordered goods. • In off-premises contracts the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Filing a consumer complaint

    Filing a consumer complaint

    Having problems with a product or service purchased is not a pleasant experience and if not dealt with in the right way it may cause useless stress and hassle. Knowing how to complain is also essential in avoiding unnecessary conflict and thus...

  • Who is responsible for the guarantee?

    Who is responsible for the guarantee?

    Q: I purchased a shower head from a local retailer and lately it is not functioning properly. The item is still covered by the guarantee. When I tried to return it to the seller, I was advised to pursue the matter with the supplier. It feels like...

  • Weekly Consumer Tips

    • The first person to speak to when we have a complaint is always the seller. • Our claim for a remedy must have a legal basis. • If we are not sure how the law protects us we should ask for information about our legal rights by contacting the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Trade fair shopping tips

    Trade fair shopping tips

    Consumers who are planning to do some shopping during the trade fairs should keep in mind a few tips to avoid unnecessary problems and good bargains. Consumers should not accept to pay any deposits if the offer does not interest them. Paying a...

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