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Consumer Affairs

  • Can I return goods purchased?

    Q: While I was walking down a street I was suddenly stopped by a young lady selling creams. She was very persuasive and I ended up spending over €100 on creams I did not really need. In fact, a few minutes later I regretted my decision and went...

  • Defective toaster: is seller or agent responsible?

    Q: Four months ago I purchased an electric toaster from a local shop. Its plastic recently started to melt and the toaster is getting worse every time it is used. Since it is still under guarantee, I took it back to the seller, who promised me he...

  • Weekly advice

    • The manufacturer is primarily responsible for the damages caused by defective products. • Consumers can claim compensation for any injury and damage suffered due to defective goods. • Compensation for damages may be sought within a maximum...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Appropriate price indication

    Appropriate price indication

    Goods displayed in retail outlets for sale to consumers must be clearly indicated with a price. Consumers need to know how much a product costs without the need to ask the seller for assistance, so they can freely compare prices and make informed...

  • Problems with voucher

    Q: I received a voucher as a gift from a local company for a weekend break to be used at a specific hotel. As instructed on the voucher, I sent an e-mail to the hotel with the details of the dates when I wanted to make use of the voucher.

  • Defective mobile phone

    Defective mobile phone

    Q: Two months ago, I bought a mobile phone from a local shop. Three weeks later it started giving me problems with the screen. After some arguments, the seller accepted to repair it. The repairing process took three weeks. Some days later,...

  • Weekly advice

    • Goods displayed in retail outlets and that are offered for sale to consumers must be clearly indicated with a price. • Prices must be indicated in an unambiguous, easily identifiable, and clearly legible manner. • The indicated price must be in...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protection against hidden charges

    Protection against hidden charges

    Consumers have the right to be provided with clear and correct information in order to make informed buying decisions. The Consumer Rights Regulations safeguard these rights by setting out a list of information requirements distance and...

  • Warning on children’s soother holders

    Warning on children’s soother holders

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has found a number of children’s soother holders which pose a serious risk to consumers. The soother holders in question are hand-made locally and have been...

  • Query: unfinished works

    Q: I ordered a staircase to be manufactured by a local trader. The works started six months ago and were supposed to be finished within three months. To date there are still some works which have not yet been carried out. Last week, I sent an...

  • Weekly advice

    • The use of pre-ticked boxes are prohibited. • Consumers must be properly informed of all the costs and charges they will incur before purchasing a product or service. • Traders are prohibited from charging more for use of credit cards or any...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping during summer sales

    Shopping during summer sales

    The summer sales season is upon us. Signs advertising incredible reductions surely catch our attention and entice us to purchase the goods we like at attractive prices. Slashed prices may lead us to buy items on impulse, items we do not really need.

  • Warranty query: is local agent responsible?

    Q: A year ago, I purchased a domestic appliance from a UK seller and brought it to Malta. This product carries a five-year commercial warranty. When I communicated with the product’s manufacturer about the warranty, I was assured that should...

  • Weekly consumer advice

    • Consumer rights can neither be diminished nor changed during sales. • ‘No Refunds’ and ‘No Exchanges’ policies can only be applied when consumers change their mind. • It is illegal for shops to pretend that goods have been reduced from a higher...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Car rental while on holiday

    Car rental while on holiday

    Renting a car is surely a convenient way to travel around in another country. However, car rental remains one of the sources of complaints by consumers. In view of this, it is important to look at the most common issues consumers often deal with...

  • Payment terms dispute query

    Q: I ordered some furniture from a local supplier and when it was delivered to me I was requested to pay the outstanding balance. I refused because even though the seller delivered the furniture, it was still all packed up in boxes and it was not...

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