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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What are our responsibilities

    What are our responsibilities

    The law protects us when we buy a product or service and face problems. However, we also have a number of responsibilities and precautions we should take before making a buying decision. To make an informed buying decision, we first need to gather...

  • Questions often asked by traders

    Questions often asked by traders

    Q: Is it legal not to accept return of goods? Q: If a business is legally obliged to accept returns, do we have to give a cash refund or can we give a credit note instead? A: Legally, consumers have the right to return a product to the seller if...

  • Expired voucher

    Expired voucher

    Q: I have a €400 voucher that expired more than a month ago. On the voucher, there is a clause which states that once the voucher expires it can no longer be redeemed. Is such a clause legal? At the time the voucher expired, I got married so I had...

  • Cigarettes: is there a fixed price?

    Cigarettes: is there a fixed price?

    Q: Is there a law that states that shops should sell cigarettes at a fixed price? Can shops sell cigarettes at any price they decide? A: Traders operate in a free market economy and hence there is no law that obliges sellers to sell products,...

  • Tips and advice

    • We should shop around to find the best deals. • It is our responsibility to read all literature that comes with the product or service we are buying. • A product must be used as instructed by the manufacturer or seller. If not, we may not be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unexpected telephone sales

    Unexpected telephone sales

    Sometimes we receive an unexpected call by a salesperson determined to sell us a product or service. Selling by telephone is not against the law and if we agree to buy something, then the agreement is binding. We should, however, be aware that...

  • Passenger lifts: important facts

    1. All passenger lifts installed in Malta should be registered with the MCCAA. Otherwise, a non-registered lift is operating illegally. 2. All passenger lifts should be subjected to a thorough examination every 10 years. So all lifts older than 10...

  • Unsatisfactory work

    Q: We had our swimming pool painted by a painter and after only a week, the paint started peeling off. When we informed the painter, he agreed to do the work again at no charge. We have also drafted a written agreement about this and the painter...

  • Swimming pool promise broken

    Swimming pool promise broken

    Q: This summer, we booked a holiday with a local tour operator. We specifically asked the local agent whether the hotel where we will be staying had a pool. They confirmed this and it was also mentioned in the brochure. When we arrived at the...

  • Weekly consumer tips and advice

    • When we purchase a product or service over the phone, we can change our mind and cancel the sale. • The salesperson calling us must clearly identify the business and purpose of the call at the beginning of the call. • If the goods bought over...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Useful safety tips to keep in mind when buying toys

    Useful safety tips to keep in mind when buying toys

    The decision of buying a toy for a child carries responsibility. If the wrong kind of toy is chosen, the child playing with it may get hurt. When we shop for toys, we should firstly look out for the CE mark. All kinds of toys placed on the EU...

  • Commercial guarantees

    Commercial guarantees

    Q: I recently bought an electric kettle which, according to what is prominently printed on its box, carries a five-year commercial guarantee. However, the seller gave me a different guarantee, which is limited to two years. Is the seller allowed...

  • Query by trader

    Query by trader

    Q: In 2002, our company sold a product for resale to a retailer. This retailer only managed to sell the product after more than 10 years. The customer who purchased this product in 2013 is now complaining that the product is faulty. The seller...

  • Weekly consumer tips and advice

    • All kind of toys placed on the EU market must be CE marked. • The CE mark is a commitment from the manufacturer that the product complies with all EU safety rules. • Children may get hurt if they are given a toy which is not meant for their...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • When goods bought are not as described by the trader

    When goods bought are not as described by the trader

    One of the legal obligations traders have is that the goods they sell to consumers must be as described in the contract of sale. Nearly every kind of product consumers buy involves a description of some kind. For instance, clothes usually have...

  • Faulty internet service

    Faulty internet service

    Q: I have a contract with a local telecommunications company for the provision of internet service. A few weeks ago I started experiencing some technical problems. I informed the company about these problems and technicians were sent a number of...

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