Consumer Affairs
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Service provider stops TV channel
Q: I recently noticed one of my favourite channels was no longer on my TV line-up. I contacted my service provider to ask for an explanation. The reply I got was that the channel was no longer available to Malta and that it was beyond their control...
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Weekly consumer advice
• The law prevails over shop policies and terms and conditions attached to them. • Shop policies only prevail in situations where consumer law does not apply, such as change-of-mind situations. • Consumers should examine the goods before finalising...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Dealing with unexpected purchases
At times, we find ourselves in situations whereby we are contacted by sellers, whose objective is to sell us specific products or services. These may either knock at our door when we least expect them to, or they may call us. In these kind of sales,...
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Defective USB port
Q: A few days ago, I bought a new laptop from one of the leading computer agents in Malta. When I tried to use the USB port by inserting a pen drive, I noticed that the port was faulty. Do I have the right to ask for a brand new laptop or my money...
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Weekly consumer advice
• When consumers are unexpectedly contacted by sellers to make a purchase, they are legally protected by the cooling-off period in case they change their mind and want to cancel the sale. • The seller is legally obliged to inform consumers about...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Confidence when shopping in other EU member states
As European citizens, we should feel comfortable and confident to buy the goods we need from any EU member state. Hence, if, for instance, we happen to be visiting another EU country and are tempted to buy the latest electronic gadget because it’s...
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Food imitation products warning
After inspections conducted by the Malta Competition and Consumer Affairs Authority, it has been noted that a number of food-imitating products can be found on the market. Attention must be given to products, similar to the ones seen here, which...
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Defective ink cartridge
Q: I recently bought an ink cartridge for my printer for €22. When I tried to use it, it did not work. It was meant to be compatible with my printer. I have bought similar ink cartridges from the shop and never had any problems. I returned the...
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Weekly consumer advice
• Wherever we shop in the EU, we have the same set of EU-wide consumer rights as a minimum. • The two-year legal guarantee applies to any product bought anywhere in the EU. • When buying goods with a commercial guarantee, we should double-check that...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Buying and giving gift vouchers
When buying a gift, we need to remember that we may be spending money on something that the receiver may either not like or might never use. When faced with such a dilemma, we may decide to opt for a safer choice and go for a gift voucher. But is it...
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For better consumer protection
On April 5, the Malta Competition and Consumer Affairs Authority (MCCAA) hosted a public seminar with the main aim of informing consumers and traders about their respective rights and responsibilities. The seminar also focused on the four entities...
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Weekly consumer advice
• Gift vouchers should be used as soon as possible and not left in a drawer for weeks or months. • Expiry dates should be clearly indicated on gift vouchers. • Unused vouchers may become worthless if business owners change or the business closes...
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How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
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Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
