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Consumer Affairs

  • Deposit on wedding dress

    Q: I paid a deposit on a wedding dress but the wedding has been cancelled and I no longer need the dress. I went to the shop and asked the seller if I can use the deposit to purchase something else. The seller signed my deposit receipt with the...

  • Weekly consumer advice

    • An airline cannot refuse a reservation because of a person’s disability or reduced mobility. • Upon booking a flight ticket, disabled travellers must make a special request for help. Such a request should be made in writing. • An airline must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Telephone contracts and unfair terms

    It is impossible to imagine a world without mobile phones as these gadgets have become an essential part of our daily lives. However, are consumers satisfied with the service they are receiving? Are they being treated fairly? World Consumer Rights...

  • MCCAA information desks

    The following is the schedule for March and April of the MCCAA information desks being set up to offer guidance to customers in Ħamrun, Sliema, Valletta and Paola. The service is being provided once every fortnight. Month Place Time March...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    This year, the theme chosen by Consumers International to celebrate World Consumer Rights Day on March 15 focuses on mobile phone services. The use of mobile phones has risen incredibly and spread to almost every country in the world. The number...

  • Costume with missing accessories

    Q: A couple of days ago, I went to a shop to buy a carnival costume for my daughter. It was priced at €40. Besides the dress, the costume included a matching pair of shoes and a band. When I went home and took out the costume, I noticed that the...

  • How you can get in touch with us

    Malta Competition and Consumer Affairs AuthorityOffice for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]:...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Damages caused by defective goods

    We may find ourselves in a situation where the goods we bought are not only defective but can also cause us personal injury or physical damage to our property. When this happens, it is important that we gather evidence of the dangerous goods and...

  • Credit note or money refund?

    Q: I recently bought a mobile phone and specifically told the seller I needed to have a dual sim and Wi-Fi. The seller suggested a model and I bought it. After a week, I noticed that the phone I was sold did not have Wi-Fi. I went back to the...

  • An update re Fantasy Tours

    The Office for Consumer Affairs of the MCCAA recently held a series of meetings with the police and the Malta Tourism Authority, which is responsible for the enforcement of the regulations governing package travel, package holidays and package...

  • Weekly consumer advice

    • We may seek compensation when a product causes personal injury or damage to our property. • The producer of the product is primarily responsible for damages suffered by consumers. • Consumers may seek compensation for damages suffered within a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Sellers refusing to provide a remedy

    Sometimes the products we purchase are faulty or do not perform as we thought they would. If this happens, do we have the right to claim a free solution from the seller? Are there any problems or damages that are not covered by the legal...

  • Online shopping and facts on the cooling-off period

    Q: I would like to know when the cooling-off period starts? I bought a mobile phone online, which was delivered to me a few days ago. When I started using it, I noticed that the battery was not charging properly and there was a loose part in the...

  • Faulty inverter

    Q: Three months ago, I bought a micro inverter solar panel system. During installation, due to careless work and lack of experience in connecting these kind of inverters, one of the inverters was damaged. This was immediately replaced, but after a...

  • Weekly consumer advice

    • Damages caused by the consumer through misuse or mishandling are not legally covered. • If we incorrectly install a product due to shortcomings in the instructions supplied by the trader, we are still entitled to a free of charge remedy. • When...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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