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Consumer Affairs

  • Being prepared to complain

    Being prepared to complain

    When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service. When complaining, consumers should present the documents related to the purchase, the most important of which is the...

  • Purchase of tiles

    Purchase of tiles

    Q: I needed to buy tiles for my new apartment and went to a local shop. I submitted the plan of my apartment, so that the seller could calculate the exact amount of tiles I needed. After doing so, the seller suggested the amount of tiles and...

  • Public statements

    The director general (Consumer Affairs) has issued a public statement according to Article 8 of the Consumer Affairs Act (Cap. 378), whereby he announced that Light Projects Limited, Di Natura International and Francis Camilleri, holder of...

  • Weekly advice

    • When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service. • The proof of purchase is indispensable to sustain a claim for remedy or compensation. • Consumers are legally...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying clothing items online

    Buying clothing items online

    Buying clothes online is undoubtedly less stressful than going round shops for hours on end and waiting for a free changing room to try the chosen items. However, before beginning our online shopping spree, we should be aware that, as consumers,...

  • Broken wrist watch

    Broken wrist watch

    Q: Last Christmas I received a branded wrist watch as a gift. Since then, I only wore it during weekends and on special occasions. When I received it, I visited the outlet where it was purchased from to have some links removed so the watch could...

  • Faulty fridge-freezer

    Q: Four years ago I bought a fridge-freezer with a two-year commercial guarantee. A few weeks ago, it became faulty as its alarm was turning on very frequently and both fridge and freezer were not cooling and freezing properly. I contacted the...

  • Weekly consumer advice

    • The goods we buy must be fit for the purpose and hence do the job they are meant to. • Online sellers must inform consumers about the cost of returning unwanted goods during the cooling-off period. If not these costs must be paid by the online...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delays in deliveries

    Delays in deliveries

    The Consumer Rights Regulations stipulate that if a trader agrees to deliver goods ordered within a specific period of time and fails to carry out the delivery on or before the agreed date, consumers have the legal right to terminate the contract...

  • Who is responsible?

    Who is responsible?

    Q: I bought an item from a local shop, which stopped working while still under the guarantee. I contacted the seller and was promised that the defective item would be replaced with a new one as soon as it would be in stock. After a month, I called...

  • Am I entitled to a new guarantee?

    Am I entitled to a new guarantee?

    Q: I bought a small electronic domestic appliance with a two-year commercial guarantee. After 15 months, the appliance broke down. When I complained with the seller, he was willing to exchange it but did not have a similar model. I was told I...

  • Weekly consumer advice

    • If the agreed delivery date is not honoured by the trader, consumers may terminate the contract of sale. • When no delivery date is agreed, traders must effect delivery within a maximum period of 30 days. • Any transport costs should be clearly...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Airline delays and freak events

    Airline delays and freak events

    When flights are delayed for more than two hours, air passengers are entitled to care and assistance by the airline. In the first instance, passengers must be offered refreshments and the possibility of making two telephone calls or send faxes or...

  • Defective sofa query

    Q: About 12 months ago, we bought a genuine leather sofa from a local shop. Two weeks ago, we noticed that the seam underneath the armrest tore and the leather has split upwards. We are 100 per cent sure that we did not cause the damage by any...

  • Commercial guarantee

    Q: I just bought a bed and a mattress from a local seller. During the sale, I was promised a five-year commercial guarantee but nowhere on the receipts or purchase order do I have it written. When I asked for some kind of proof of the guarantee, I...

  • Weekly consumer advice

    • Goods purchased must be as described by the trader. • Goods purchased must be fit for the purpose for which goods of the same type are normally used, and for which the consumer requires them and made known to the trader. • Goods purchased must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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