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Consumer Affairs

  • Cooling-off period queries

    Q: We are a company that sells furniture to consumers online. We would like to know if the consumer’s right to cancel an online sale applies in these cases. 1. If an item is ordered specifically (not customised) for a client, does the 14-day...

  • Testing of LED lights – the current status

    EEPLIANT – testing of LED lights around Europe Check Check information on packaging for 138 models ✔ Check declaration of conformity for 138 models ✔ Carry out screen testing for 117 models ✔ Carry out full testing on 81 models In...

  • Weekly consumer advice

    • Holiday problems must be dealt with instantly. • Hotel problems from self-booked holidays must be addressed to the manager or owner of the accommodation. • Problems related to services purchased as part of a package holiday must be reported to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protection from misleading advertising

    Protection from misleading advertising

    Advertising is a marketing tool used by businesses to promote their products and services. Advertisements may take many forms, such as printed adverts in newspapers and magazines, television or radio adverts or signs in shops. Consumers may also...

  • Purchase of portable air conditioner

    Q: I would like to know what rights I have in this case I’m putting forward. A few days ago, I bought a portable 12,000 BTU air-conditioning unit to be used in a particular room in my house. Before the sale was made, I provided the seller with the...

  • Wrong prescription for glasses

    Wrong prescription for glasses

    Q: Three months ago my son was prescribed new spectacles by an ophthalmologist at a local eye clinic. Based on the prescription, we ordered two pairs of spectacles, one pair for daily use and the other for sports use. When these spectacles were...

  • Weekly consumer advice

    • Adverts are considered misleading and hence illegal if they contain false claims on the main characteristics of the products or services advertised. • Leaving out important information when promoting products or services is also considered a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Avoiding furniture complaints

    Avoiding furniture complaints

    Consumers may encounter various problems when buying a new piece of furniture. The most common ones usually concern deposits, delivery and problems related to missing parts and/or damaged furniture. While some problems that occur are unavoidable,...

  • Commercial guarantee on second hand vehicles

    Q: Are dealers obliged to give a guarantee on the vehicles they sell? If so, for how long should they give it? A: Car dealers are not legally obliged to give a commercial guarantee on the vehicles they sell, as this type of guarantee is given out...

  • Weekly consumer advice

    • Consumers should shop around to compare prices and conditions of sale. • Consumers may propose an amount of deposit they are willing to pay. • It is in the consumer’s best interest to pay the least possible amount of deposit. • Payment terms...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service With a Smile Award

    Service With a Smile Award

    The Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority has launched the second edition of the Service With a Smile Award. Social Dialogue, Consumer Affairs and Civil Liberties Minister Helena Dalli said...

  • Somebody else’s parquet

    Somebody else’s parquet

    Q: I ordered parquet from a local supplier, which was delivered and installed to my satisfaction. After I started using this parquet, I was contacted by the supplier and was informed that it was not the model I had ordered. The seller told me they...

  • Wrong measurements and wrong quote

    Q: We placed an order for a quartz kitchen top and paid a deposit. As agreed, when the kitchen was in place, the company engaged to manufacture the top came to take the measurements. A few days later, the company informed us of the costs involved...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Get a quote before buying a service

    Get a quote before buying a service

    Consumers do not only purchase tangible goods but sometimes they also need to engage professional people to do a specific job or provide them with a service. If an appliance breaks down and it is no longer covered by the guarantee, consumers would...

  • Unsatisfactory works

    Q: I have a query regarding plumbing and electrical works carried out in a private property. Can a consumer legally refuse an offer from a trader to remedy unsatisfactory work done by the same trader? In my particular case, the works are so bad...

  • Are your blinds and curtains safe?

    Are your blinds and curtains safe?

    The Technical Regulatory Division within the MCCAA joins a global consumer awareness campaign aimed at informing consumers about persistent, hidden and severe dangers associated with corded window coverings, such as blinds and curtains, and...

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