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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Misleading travel booking websites

    Misleading travel booking websites

    Complaints related to online travel services are now among the most common ones lodged with the European Consumer Centres. An increasing number of consumers are facing problems concerning misleading information when booking their holiday using an...

  • Consumer Claims Tribunal decisions – cruise complaint

    A consumer and her husband booked a 10-day summer cruise which cost over €2,000. The problem with the cruise was the cabin they were given. The consumer claimed that during the night she could not sleep because of the intolerable noises and...

  • Public warning statement issued by director general within the MCCA

    Josephine Borg, director general (consumer affairs) at the Malta Competition and Consumer Affairs Authority, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she said that: Mr Franz ...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Avoiding consumer problems

    Avoiding consumer problems

    An important responsibility consumers have is that of ensuring that they are provided with a proof of purchase for each and every good or service they pay for. Such proof can either be the fiscal receipt or any other document that provides...

  • International warranty query

    Q: Some months ago I bought a mobile phone from a store in the UK.  Lately the mobile phone has started giving me trouble and it is not working well. I have the receipt and also the international guarantee the seller gave me. The guarantee’s...

  • Product purchased at a higher price

    Q: If after buying a product from a particular seller I find that it’s being sold at a much lower price from another seller, do I have the right for a refund or credit note? I am asking this because last week I bought a microwave oven for €119.

  • Weekly consumer advice

    • Consumers must ensure that they have the proof of purchase of every product or service they pay for. • Customers may forfeit their right for redress if they do not use goods as per instructions provided. • Everyone should shop around, compare...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Planning a holiday? These are your rights

    Planning a holiday? These are your rights

    Consumers who purchase an organised holiday that lasts more than 24 hours or that at least includes an overnight stay, transport and accommodation are legally protected by the Package Travel Regulations. These regulations safeguard consumers...

  • A mouldy wardrobe

    Q: Around six months ago I purchased a new bedroom. Recently I noticed that the outer back of the wardrobe is covered with mould. My bedroom walls have no sign of mould. Even the wall behind the wardrobe does not have any mould. The mould has also...

  • Washing machine incident

    Q: Some days ago, I bought a top-loading washing machine from a local retailer which, as agreed, was delivered to me by the seller. Unfortunately, I could not find the instructions manual but I managed to download a soft copy on my phone. When I...

  • Weekly consumer advice

    • Travel agencies and tour operators are obliged to provide clear and correct information on the holiday they are promoting. • Consumers may opt to cancel a booked holiday and claim a refund if the agency significantly alters the holiday...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Risks of buying counterfeits online and tips to avoid unpleasant surprises

    Risks of buying counterfeits online and tips to avoid unpleasant surprises

    To mark World Consumer Rights Day, the European Consumer’s Centres Network (ECC-Net) launched a report themed ‘The impact of counterfeiting on online consumer rights in Europe’. Though having traditionally targeted the luxury market, counterfeit...

  • Mobile app for consumers

    Twenty-one new mobile apps  have  been launched by the public service through which the public can access government services from a mobile phone 24 hours a day. One of these apps is the MCCAA’s Konsumatur. The main objective of this app is to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • European Consumer Day 2017

    European Consumer Day 2017

    The 19th edition of the European Consumer Day Con­ference organised by the European Economic and Social Committe (EESC) was held in Malta earlier last week. This event, usually held in the country holding the EU presidency, provides a forum where...

  • Replaced car water pump defective

    Q: Eleven months ago I had to replace my car water pump as it was not functioning well. Since my car was no longer under guarantee I bought the required original parts from the local agent and took the car to a mechanic of my choice to have the...

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