Advert

Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Encountering delivery problems

    Encountering delivery problems

    Consumers may encounter various kinds of problems when ordering goods to have them delivered to their house. One of these problems could be that the goods delivered do not match what was ordered. By law, traders are obliged to deliver goods that...

  • Need to cancel playpen order

    Need to cancel playpen order

    Q: A few days ago, I went to a baby shop to buy a playpen. The model I liked was out of stock but the salesperson said that new stock would arrive in two weeks. In order to avoid disappointment, I decided to place a €40 deposit to reserve one. The...

  • Wine ordered unavailable

    Wine ordered unavailable

    Q: We ordered drinks for our wedding from a local wholesaler. About two weeks ago, we met with the trader and, after confirming the brand of wine we would be getting, we were told that the wine we chose was not available so we needed to choose...

  • Weekly consumer advice

    • Traders are obliged to deliver goods that are as described and agreed to during the sale. • The trader must pay the transport costs of the wrong items. • When goods are delivered with missing items, the trader must be notified immediately. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Product safety in Europe

    Product safety in Europe

    Prosafe, the Product Safety Enforcement Forum of Europe, has launched its biggest joint action ever. In the coming two years, 35 market surveillance authorities from 27 EU member states or EFTA countries will cooperate to target non-compliant...

  • Membrane problems

    Membrane problems

    Q: Towards the end of 2010 I had waterproofing membrane done on the roof of my house. The work done carried a 10-year guarantee. Two years after the work was done some of the membrane started peeling off the wall. I therefore called the service...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed or cancelled flights

    Delayed or cancelled flights

    When a flight within the EU is cancelled or delayed for more than two hours, the airline is legally obliged to look after its passengers. Air passengers are entitled to care and assistance, regardless of the cause of the delay or cancellation. In...

  • Damaged internal doors

    Damaged internal doors

    Q: I recently ordered six internal doors, which were delivered to me more than a month after the agreed date. To my disappointment, one arrived small and another two doors were damaged. I obviously refused to accept these doors and did not sign...

  • Ring purchase: is the seller right?

    Q: Three months ago I purchased a ring from a local jeweller but after only a week I had to take it back to the shop because the diamonds on the ring were falling off. The shop took it in for repairs and after a week I picked it up. The following...

  • Weekly consumer advice

    • Air passengers are entitled to care and assistance regardless of the cause of delay or cancellation. • Financial compensation applies to cancelled flights and to flights that are delayed for more than three hours. • Air passengers are not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Changes to a booked holiday

    Changes to a booked holiday

    Consumers have the right to the package holiday they book through a travel agency, as agreed in the contract of sale. If it isn’t, the agency responsible for the holiday must sort out any problems and, where applicable, provide...

  • Problems with defective drill

    Q: I recently bought a drill attachment from a local hardware store. After using it for one day, during which I drilled 16 holes, half of the drill’s teeth broke. I returned it to the store owner, who told me that he was going to refer the matter...

  • Made-to-measure kitchen

    Made-to-measure kitchen

    Q: I contracted a local tradesperson to manufacture a kitchen for my apartment. The design, including measurements of the kitchen units, was signed and included in the contract of sale. When the kitchen was ready, it was installed in my apartment...

  • Weekly consumer advice

    • Package holidays must be as agreed with the travel agency. • When a holiday is significantly changed before the date of departure, consumers may opt to cancel it and be totally refunded. • Suitable alternative arrangements must be made when...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Do we need an extended warranty?

    Do we need an extended warranty?

    When purchasing certain types of goods, such as electronics and electrical appliances, consumers are often offered the possibility to purchase an extended warranty. This kind of warranty offers extra protection just in case the product bought...

Advert
Advert