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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Reductions in medicine prices

    The Malta Competition and Consumer Affairs Authority is committed to ensure fair and affordable pricing of medicines for consumers. To this end, the authority employs external price referencing under the provisions of a voluntary agreement between...

  • Safe use of laundry detergent capsules

    Safe use of laundry detergent capsules

    The Technical Regulations Division within the MCCAA brings to the attention of the public risks posed by laundry detergent capsules (or packets) which are present in growing numbers in households worldwide. These products might look attractive to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Nearly 2,500 unsafe products

    Nearly 2,500 unsafe products

    The European Commission recently published figures showing that in 2014, 2,435 unsafe products were stopped from entering the EU market or removed because they were dangerous to consumers. Seventeen were withdrawn from the market through the...

  • Exchanging a dress bought in the UK

    Exchanging a dress bought in the UK

    Q: I recently bought a dress from a seller in the UK and still have the receipt. When I came back to Malta, I decided to change it and went to the brand’s local seller. They refused even though they have the same model in stock. What are my rights...

  • Faulty car battery

    Q: I purchased a car battery from a local seller and it has developed a fault. The battery is still under guarantee. The local seller has done the necessary tests on the battery and confirmed that it is faulty. However, he is refusing to replace...

  • Problem with dehumidifier

    Q: Last year I bought a dehumidifier with a two-year commercial guarantee. Some weeks ago, the overflow did not work and, as a result, it flooded the room and damaged the parquet flooring. At first, I thought it was my fault because I did not lock...

  • Weekly advice

    • Consumers may claim compensation for damages suffered because of a defective product. • The seller is responsible to provide a remedy, as stipulated in the Consumer Affairs Act, regardless what the foreign supplier/manufacturer says. • The law...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods off premises

    Buying goods off premises

    An off-premises sale takes place when a consumer buys something or signs up to something in a place that is not the seller’s business premises. These kind of sales are usually concluded at the consumer’s home or in the street. A sale which starts...

  • Wrong flowers

    Wrong flowers

    Q: What legal rights do I have if I order a specific bouquet of flowers, pay for it and then it is not delivered when agreed? To make things worse, the day after the agreed delivery date, a different bouquet was delivered. Instead of lilies I was...

  • Defective tablet

    Defective tablet

    Q: I bought a tablet from a local seller and since I bought it, it has already been repaired three times. Two months ago, I took it once again for repair and this time they sent it to the mother company abroad. The same problem is recurring and...

  • Weekly advice

    • Sales concluded off premises can be cancelled within 14 days. • Sellers must inform consumers about the right of withdrawal. • Unwanted goods must be returned to the seller within 14 days. • Consumers must be provided with a copy of the signed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dry cleaning service – consumer rights and responsibilities

    Dry cleaning service – consumer rights and responsibilities

    Certain types of fabrics may require specialist cleaning as they can neither be washed in a washing machine nor hand washed. When this is the case, consumers may engage a cleaner or a dry cleaning company to have the garment or fabric properly...

  • I feel that I have been scammed: What are my rights?

    Q: I was enticed from the road to enter a shop to try a hair straightener and I was persuaded to buy it for €124. When I returned home and researched the product online, I found out that the same product of the same brand was being sold at...

  • Same mobile phone, but different prices

    Same mobile phone, but different prices

    Q: A few days ago I bought a mobile phone from a specific shop in a commercial centre and I paid €199 for it. As soon as I left the shop I noticed that a nearby shop was selling the same mobile phone for €20 less. I went back to the shop from...

  • Weekly consumer tips and advice

    • Consumers have the right to expect that a dry cleaning service is carried out with reasonable care and skill. • Dry cleaners are responsible for damages caused to fabrics by the dry cleaning process. • Consumers should immediately check dry...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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