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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • 28 more medicines reduced in price

    28 more medicines reduced in price

    One of the objectives of the Office of the Consumer Affairs within the Malta Competition and Consumer Affairs Authority (MCCAA) is to oversee the prices related to medicines, by guaranteeing that medicines are priced in such a way as to be...

  • Damaged game controller

    Q: Over a year ago I bought a game controller for the price of €60 from a local seller. Since last week the controller is not charging properly. When I contacted the seller to complain, I was informed that controllers are not covered by any...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying an extended warranty? What to look out for

    Buying an extended warranty? What to look out for

    When shopping for certain products, such as an electronic product or a home appliance, consumers may be offered the possibility to pay an additional amount of money in exchange for an extended warranty. These guarantees provide an extended...

  • CCT decision: defective floor tiles

    A consumer bought floor tiles from a local company. Six months after the tiles were laid, the consumer noticed several stains on them. The consumer complained about this defect and asked the trader to supply him with new undamaged tiles and also...

  • Weekly advice

    ▪ Before purchasing an extended warranty, consumers need to check its benefits. ▪ Consumers should shop around to see what different sellers are offering with regards to standard commercial guarantees. ▪ A two-year legal protection applies to all...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Return of goods: may I ask for a refund?

    Return of goods: may I ask for a refund?

    As consumers we may find ourselves in situations where we buy a product and then we decide to return it to the seller and ask for a refund. Are we entitled to make such a request? Is our claim for a refund legally justified? When we physically...

  • Wedding dress order

    Q: Two days ago I went to a local shop to see some dresses for a wedding. I liked a specific dress and left a €120 deposit when I made the order. I was told that if I change my mind, I can exchange the ordered dress with another model. As soon as...

  • Extra charge for installation

    Q: I bought a new TV set online from a local seller. The TV set was delivered to me but not installed and set up. When I phoned the seller to ask for someone to help me set it up, I was informed that there was a charge. I feel that this charge is...

  • Weekly advice

    ▪ Goods physically purchased from shops cannot be returned or exchanged without a valid reason or unless agreed with seller before purchase was made. ▪ Consumers should inform themselves about shops’ return policies before concluding a sale. ▪...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More confidence needed for a thriving digital single market

    More confidence needed for a thriving digital single market

    Earlier this week the Malta Competition and Consumer Affairs Authority, in collaboration with the European Commission and the EU 2017 Presidency Unit, organised the EU Consumer and Competition Day. This year’s event focused on how the digital...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Misleading travel booking websites

    Misleading travel booking websites

    Complaints related to online travel services are now among the most common ones lodged with the European Consumer Centres. An increasing number of consumers are facing problems concerning misleading information when booking their holiday using an...

  • Consumer Claims Tribunal decisions – cruise complaint

    A consumer and her husband booked a 10-day summer cruise which cost over €2,000. The problem with the cruise was the cabin they were given. The consumer claimed that during the night she could not sleep because of the intolerable noises and...

  • Public warning statement issued by director general within the MCCAA

    Josephine Borg, director general (consumer affairs) at the Malta Competition and Consumer Affairs Authority, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she said that: Mr Franz...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Avoiding consumer problems

    Avoiding consumer problems

    An important responsibility consumers have is that of ensuring that they are provided with a proof of purchase for each and every good or service they pay for. Such proof can either be the fiscal receipt or any other document that provides...

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