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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods off premises

    Buying goods off premises

    An off-premises sale takes place when a consumer buys something or signs up to something in a place that is not the seller’s business premises. These kind of sales are usually concluded at the consumer’s home or in the street. A sale which starts...

  • Wrong flowers

    Wrong flowers

    Q: What legal rights do I have if I order a specific bouquet of flowers, pay for it and then it is not delivered when agreed? To make things worse, the day after the agreed delivery date, a different bouquet was delivered. Instead of lilies I was...

  • Defective tablet

    Defective tablet

    Q: I bought a tablet from a local seller and since I bought it, it has already been repaired three times. Two months ago, I took it once again for repair and this time they sent it to the mother company abroad. The same problem is recurring and...

  • Weekly advice

    • Sales concluded off premises can be cancelled within 14 days. • Sellers must inform consumers about the right of withdrawal. • Unwanted goods must be returned to the seller within 14 days. • Consumers must be provided with a copy of the signed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dry cleaning service – consumer rights and responsibilities

    Dry cleaning service – consumer rights and responsibilities

    Certain types of fabrics may require specialist cleaning as they can neither be washed in a washing machine nor hand washed. When this is the case, consumers may engage a cleaner or a dry cleaning company to have the garment or fabric properly...

  • I feel that I have been scammed: What are my rights?

    Q: I was enticed from the road to enter a shop to try a hair straightener and I was persuaded to buy it for €124. When I returned home and researched the product online, I found out that the same product of the same brand was being sold at...

  • Same mobile phone, but different prices

    Same mobile phone, but different prices

    Q: A few days ago I bought a mobile phone from a specific shop in a commercial centre and I paid €199 for it. As soon as I left the shop I noticed that a nearby shop was selling the same mobile phone for €20 less. I went back to the shop from...

  • Weekly consumer tips and advice

    • Consumers have the right to expect that a dry cleaning service is carried out with reasonable care and skill. • Dry cleaners are responsible for damages caused to fabrics by the dry cleaning process. • Consumers should immediately check dry...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    World Consumer Rights Day

    Today marks the anniversary when former US president John Kennedy in 1962 gave an address to Congress, in which he formally addressed the issue of consumer rights. In his declaration, Kennedy said consumers by definition, included us all. They are...

  • Useful information on food

    Useful information on food

    Clear information accompanying food products is crucial for consumers as, together with labelling, it helps us make informed choices on safety and nutritional aspects. Legislation concerning food labelling and advertising has evolved both at...

  • Dress alteration cost

    Q: I bought a dress and the shop owner told me I would not be charged for the alterations needed to be done. However, when I went to pay for the dress, I was informed that there was an extra charge for the alteration. I feel that this shop acted...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day

    World Consumer Rights Day

    The world commemorates and celebrates consumer rights on March 15. Every year a specific theme is chosen by Consumers International. This year they’ve chosen consumers’ right to healthy food. The need to focus on healthy eating has arisen from the...

  • Why organic? Health benefits beyond pesticides

    Organic farming goes beyond the common perception that it is food with pesticides. It is a system of growing and processing food that provides the consumer with fresh and authentic items. To accomplish this, organic farming practices include wide...

  • Query on credit note

    Query on credit note

    Q: If a retail outlet offers me a credit note or a voucher which I accept, can I pass it on to someone else? Can they use the voucher without any problems? A: Unless the credit note or voucher is personalised or unless it specifies that it can...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems: how to take action

    Problems: how to take action

    The first person consumers need to communicate with when there is a problem with the product or service purchased is the trader. Ideally, consumers should first speak directly to the owner of the business, but if the trader is a large company,...

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