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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Airline delays and freak events

    Airline delays and freak events

    When flights are delayed for more than two hours, air passengers are entitled to care and assistance by the airline. In the first instance, passengers must be offered refreshments and the possibility of making two telephone calls or send faxes or...

  • Defective sofa query

    Q: About 12 months ago, we bought a genuine leather sofa from a local shop. Two weeks ago, we noticed that the seam underneath the armrest tore and the leather has split upwards. We are 100 per cent sure that we did not cause the damage by any...

  • Commercial guarantee

    Q: I just bought a bed and a mattress from a local seller. During the sale, I was promised a five-year commercial guarantee but nowhere on the receipts or purchase order do I have it written. When I asked for some kind of proof of the guarantee, I...

  • Weekly consumer advice

    • Goods purchased must be as described by the trader. • Goods purchased must be fit for the purpose for which goods of the same type are normally used, and for which the consumer requires them and made known to the trader. • Goods purchased must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our rights when taking a loan

    Our rights when taking a loan

    Sometimes we do not have the necessary cash to buy goods we need and therefore we decide to make a credit agreement with the seller or bank. If we decide to take a loan, we must remember that borrowing money from a trader is equivalent to buying a...

  • Package holiday complaint

    Package holiday complaint

    Q: We bought a package holiday from a local travel agency, but unfortunately the agency did not fulfil what it promised. We returned to Malta around a month ago and since then have been in contact with the travel agency and submitted evidence of...

  • Weekly consumer advice

    • Before taking a loan, we should shop around and compare what different creditors are offering. • Credit advertising should indicate in an unambiguous manner, through an example, the credit’s interest rate and its total costs. • Consumers have 14...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our shopping rights during sales

    Our shopping rights during sales

    When we buy goods at reduced prices, our rights are still protected by the Consumer Affairs Act. This means that if we buy a faulty item, we legally have the right to return it and claim a remedy. Our legal rights cannot be limited by the trader...

  • Guarantees on purchases made from foreign sellers

    Guarantees on purchases made from foreign sellers

    Q: Would I have the same warranty on a mobile phone if I decide to buy it from the internet from another country? If I make such a purchase and the mobile phone eventually needs repair within the two years of the legal warranty, can the repair be...

  • Deposit paid on wedding dress

    Q: I paid a €50 deposit on a wedding dress. A few days later I was browsing the internet and saw the same dress marked €700 cheaper. On paying the deposit, I was clearly told that should I change my mind, I would lose the deposit. Since I decided...

  • Weekly advice

    • Retailers cannot limit consumers’ legal righs during sales. • You can’t claim compensation for defects they were aware of before the purchase. • It is against the law for shops to pretend goods have been reduced from a higher price when they...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Handling holiday problems

    Handling holiday problems

    When we plan to go away, we usually dream of a perfect holiday and hope to visit the places we had in mind and get the best value for our money. However, sometimes travel plans do not materialise as we would like them to. Who is to blame when...

  • Outdoor furniture without guarantee

    Outdoor furniture without guarantee

    Q: Lately, I was shopping around for some outdoor furniture, mainly a wooden table and some wooden chairs. Every shop I visited did not offer any guarantee with the sale of this kind of furniture. When I queried about such warranty, everyone...

  • Online goods

    Q: What legal rights do I have if I buy a good online and this is not delivered? I have already waited two months, as when I contacted the seller, I was informed that sometimes delivery may take a bit long. Since two months have now elapsed, what...

  • Weekly advice

    • The seller of the part of the holiday that goes wrong must compensate us for any shortcomings in the service provided. • We may claim compensation for additional expenses incurred due to the problems faced. • We cannot claim compensation for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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