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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Paying deposits

    Paying deposits

    Deposits are normally paid after a sales agreement is concluded with a trader for the provision of goods.  Such agreements are legally binding and consumers are committed to proceed with the purchase by fully paying for the good or service when it...

  • ‘No refund’ policy

    Q: I have a retail shop and would like to know the correct wording I should use to inform my clients that the shop does not issue refunds. A: A retail outlet can adopt a no-refund policy only when consumers change their mind about a purchase made,...

  • Am I entitled to a new guarantee?

    Q: I bought a water heater with a five-year commercial guarantee. After three weeks, it turned out to be defective and was replaced with a new one. I would like to know if I am entitled to a five-year guarantee on the new water heater or do I get...

  • Group is first operator to meet EU requirements

    Kindred Group leads the online industry by becoming the first operator to successfully complete an external audit against the official 2014 EU Recommendation on Consumer Protection and Responsible Gambling (2014/478/EU) The group is committed to...

  • Weekly consumer advice

    • Consumers are obliged to honour sales agreements by paying for the goods or services provided to them. • Sellers are obliged to provide the product or service ordered at the priced and date agreed. • When consumers change their mind they do not...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • No remedy from your seller? This is what you should do...

    No remedy from your seller? This is what you should do...

    As consumers, we have the legal right to claim a free remedy from sellers when the goods they sell us are not as described, not fit for the purpose for which we require them and made known to the trader at the time of sale, not fit for the purpose...

  • Pizza plates not fit for purpose

    Q: A few weeks ago my father purchased two stone pizza plates/bases from a local seller. These were specifically bought to cook pizzas in the oven. However, when my father used them, the dough remained uncooked, even though he left it in the oven...

  • Purchase of second-hand vehicle

    Q: Last month I purchased a second-hand car from its previous owner. As soon as I started using it, I realised that there was an issue with its fuel pump. Basically, when going round a roundabout at normal speed, the car stalls and eventually stops.

  • Weekly consumer advice

    ▪ When we encounter problems with the goods we buy, we should first try and resolve the problem with the seller. ▪ Sellers must be notified in writing through a registered letter about the lack of conformity in the product purchased. ▪ Part or...

  • Thomas Cook hikes summer package holiday prices by 9%

    Thomas Cook hikes summer package holiday prices by 9%

    Travel giant Thomas Cook has hiked the price of its summer package holidays by 9 per cent and shifted deals towards Greece after facing competition and soaring hotel costs in popular Spanish island resorts. The group said hoteliers in Spanish...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Public consultation launch of the National Standard for Green Roofs

    Public consultation launch of the National Standard for Green Roofs

    As part of the Life Med Green Roof Project, the Standardisation Directorate within the Malta Competition and Consumer Affairs Authority (MCCAA) has organised a workshop to launch the public consultation on the Draft National Standard for Green...

  • Defective TV bed

    Q: Five months ago I purchased a TV bed from a local seller. A month later the bed’s mechanism wasn’t functioning well. I reported the problem to the seller who came to see the bed but did not do anything. At this point the seller told me to...

  • Opening of commercial guarantee

    Q: I have a query regarding the opening of a commercial guarantee. I am purchasing new household goods for my new house and the guarantees of these goods are still closed. These will be opened by the seller in three years’ time when I will start...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Signing a contract? Look out for any unfair terms

    Signing a contract? Look out for any unfair terms

    When we purchase certain products or services, we need to sign a contract. Unfortunately, before doing so, most of us do not stop and read the terms and conditions of these contracts. Thus we risk unpleasant surprises. In fact, we only refer back...

  • Public statements by director general

    Josephine Borg, director general (Consumer Affairs), has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), by means of which she identifies and gives information to the public that: Mr Gianluca Ciprini,...

  • Same product but different price

    Q: I recently bought a trenchcoat for €89.95 from a local retail outlet. A few days later, I travelled to the UK and saw the same trenchcoat marked at €52. The latter was not a sale price but the original price. What are my rights as a...

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