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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying clothing items online

    Buying clothing items online

    Buying clothes online is undoubtedly less stressful than going round shops for hours on end and waiting for a free changing room to try the chosen items. However, before beginning our online shopping spree, we should be aware that, as consumers,...

  • Broken wrist watch

    Broken wrist watch

    Q: Last Christmas I received a branded wrist watch as a gift. Since then, I only wore it during weekends and on special occasions. When I received it, I visited the outlet where it was purchased from to have some links removed so the watch could...

  • Faulty fridge-freezer

    Q: Four years ago I bought a fridge-freezer with a two-year commercial guarantee. A few weeks ago, it became faulty as its alarm was turning on very frequently and both fridge and freezer were not cooling and freezing properly. I contacted the...

  • Weekly consumer advice

    • The goods we buy must be fit for the purpose and hence do the job they are meant to. • Online sellers must inform consumers about the cost of returning unwanted goods during the cooling-off period. If not these costs must be paid by the online...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delays in deliveries

    Delays in deliveries

    The Consumer Rights Regulations stipulate that if a trader agrees to deliver goods ordered within a specific period of time and fails to carry out the delivery on or before the agreed date, consumers have the legal right to terminate the contract...

  • Who is responsible?

    Who is responsible?

    Q: I bought an item from a local shop, which stopped working while still under the guarantee. I contacted the seller and was promised that the defective item would be replaced with a new one as soon as it would be in stock. After a month, I called...

  • Am I entitled to a new guarantee?

    Am I entitled to a new guarantee?

    Q: I bought a small electronic domestic appliance with a two-year commercial guarantee. After 15 months, the appliance broke down. When I complained with the seller, he was willing to exchange it but did not have a similar model. I was told I...

  • Weekly consumer advice

    • If the agreed delivery date is not honoured by the trader, consumers may terminate the contract of sale. • When no delivery date is agreed, traders must effect delivery within a maximum period of 30 days. • Any transport costs should be clearly...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Airline delays and freak events

    Airline delays and freak events

    When flights are delayed for more than two hours, air passengers are entitled to care and assistance by the airline. In the first instance, passengers must be offered refreshments and the possibility of making two telephone calls or send faxes or...

  • Defective sofa query

    Q: About 12 months ago, we bought a genuine leather sofa from a local shop. Two weeks ago, we noticed that the seam underneath the armrest tore and the leather has split upwards. We are 100 per cent sure that we did not cause the damage by any...

  • Commercial guarantee

    Q: I just bought a bed and a mattress from a local seller. During the sale, I was promised a five-year commercial guarantee but nowhere on the receipts or purchase order do I have it written. When I asked for some kind of proof of the guarantee, I...

  • Weekly consumer advice

    • Goods purchased must be as described by the trader. • Goods purchased must be fit for the purpose for which goods of the same type are normally used, and for which the consumer requires them and made known to the trader. • Goods purchased must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our rights when taking a loan

    Our rights when taking a loan

    Sometimes we do not have the necessary cash to buy goods we need and therefore we decide to make a credit agreement with the seller or bank. If we decide to take a loan, we must remember that borrowing money from a trader is equivalent to buying a...

  • Package holiday complaint

    Package holiday complaint

    Q: We bought a package holiday from a local travel agency, but unfortunately the agency did not fulfil what it promised. We returned to Malta around a month ago and since then have been in contact with the travel agency and submitted evidence of...

  • Weekly consumer advice

    • Before taking a loan, we should shop around and compare what different creditors are offering. • Credit advertising should indicate in an unambiguous manner, through an example, the credit’s interest rate and its total costs. • Consumers have 14...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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