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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying an extended warranty

    Buying an extended warranty

    Consumers may sometimes find themselves in situations where before buying a home appliance or an electronic good, the retailer offers them the possibility to buy an extended warranty. In such a scenario they must be careful not to pay for a...

  • Latest news on the EEPLIANT project

    Having started a year ago, the EEPLIANT project is now in the process of selecting laboratories and products for compliance verification testing. Malta, through the Technical Regulations Division of the Malta Competition and Consumer Affairs...

  • Information desks at Servizz.gov centres

    Information desks at Servizz.gov centres

    The MCCAA, in collaboration with Servizz.gov, will be setting up information desks for consumers at Servizz.gov centres. Through these desks, the authority aims to provide guidance to consumers in terms of rights and obligations under the Consumer...

  • Weekly consumer advice

    • Before buying an extended warranty, consumers should inform themselves about the additional benefits it offers. • Commercial guarantees should provide additional benefits to consumers than those stipulated by the law. • The terms and conditions...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods, services off premises

    Buying goods, services off premises

    Contracts of sale concluded off premises carry a 14-day cancellation period. Off premises sales include goods and services bought away from a trader’s business premises but with the trader present, such as at the consumer’s home or...

  • Defective handbag as gift

    Q: Last Christmas, I received a handbag as a gift. Three months later, one of its handles got detached. I went to the shop it was bought it from, explained what happened and told them I did not expect to tear so easily after only three months. The...

  • Ikea: Malm chest of drawers

    Ikea has issued another warning over a range of furniture after a boy was crushed by a set of drawers from its Malm range. The company issued the warning after three children were killed when drawers and wardrobes fell on them. The following...

  • Weekly consumer advice

    • A 14-day cancellation period applies to contracts of sale concluded off premises. • If consumers aren’t informed about cancellation rights, the right to cancel is extended to a year. • The burden of proof of having withdrawn from the sales...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Legal obligations of traders

    Legal obligations of traders

    Consumers are increasingly becoming more conscious of their legal rights and are therefore better equipped to deal with traders during sales transactions. Hence, it is in the best interest of traders to be aware of what is legally required from...

  • Furniture ordered not delivered

    Q: Six weeks ago, I ordered some furniture from a local company. The order consisted of a bedroom, four dining chairs and a TV unit. Upon order, I paid in full for all the furniture, as I was required to do by the company. I was promised that what...

  • Weekly consumer advice

    • Traders must deliver goods that conform with the description and specifications provided in the contract of sale. • Goods sold should be fit for the purpose the consumer requires them and also fit for all their normal purposes. • Retailers and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Tips for accommodation problems

    Tips for accommodation problems

    When we book a hotel either through a travel agency or online, we have a right to expect that its facilities and characteristics are exactly as described by the trader. If, for instance, the hotel is described as having air-conditioned rooms, but...

  • Defective washing machine

    Q: Nearly two years ago, I bought a washing machine from a local supplier. Last year, a year after the date of purchase, the washing machine was making a horrible sound during spinning. At that time, I reported the fault and the company sent a...

  • Sofa delivery delayed

    Q: Six months ago I ordered a sofa from a local company and the agreement was that it would be delivered within three/four months from the date of order. To my disappointment, after this period of time elapsed, no one contacted me for the delivery.

  • Weekly advice

    • A hotel’s facilities and characteristics must be as described online or by the travel agency. • Compensation can be claimed when a hotel results different than how it is advertised and when consumers encounter shortcomings during their stay. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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