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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Can you cancel your contract?

    Can you cancel your contract?

    When we are not satisfied with a telecommunications service or are offered a better deal by another company, our first reaction is usually to cancel our current contract and subscribe to a new one. But can we simply cancel such contracts? What are...

  • Depend GelLack products recalled

    The Technical Regulations Division within the Malta Competition and Consumers Affairs Authority has notified consumers that the following cosmetic products have been notified on the RAPEX system since they pose a serious risk: “Depend GelLack: a...

  • Damaged frying pan for repair

    Q: A few weeks ago, we bought a set of pans from a local household store. Some days ago, a handle broke from one of the frying pans. We returned the frying pan and were told we would be contacted when it is repaired. Four days passed and we heard...

  • Problems with my water heater

    Q: I have a water heater which has recently started to leak heavily due to corrosion. It is still covered by a five-year commercial warranty, but the seller is refusing to honour the guarantee on the grounds that the water heater was connected to...

  • Weekly consumer advice

    • Before signing any telecommunications contract, we should carefully read all its terms and conditions, especially clauses related to cancellation. • When we opt to cancel a contract prematurely, and there is nothing wrong with the service...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Settling disputes out of court

    Settling disputes out of court

    Sometimes consumers encounter problems with products or services purchased. Fortunately, most of the time these problems are resolved amicably between consumer and trader but there could also be instances where the trader refuses to provide the...

  • Unwanted cream products

    Q: A few days ago I was walking in a street when I was approached by a salesperson who coerced me into buying a very expensive cream product. This person insisted I follow him into the shop where he showed me and tested on me a variety of products.

  • How much deposit should I pay?

    How much deposit should I pay?

    Q: I would like to know whether there is a legal maximum percentage a business may request as a deposit for future business? A: No, the law does not specify a maximum amount of deposit a seller may request the buyer when an order is placed. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • If we return goods, do we have to accept a credit note?

    If we return goods, do we have to accept a credit note?

    The correct answer to this question depends on the reason why we need to return the purchased goods. If the products we need to return are faulty or are not as agreed to with the seller when they were purchased, then legally we are not entitled to...

  • Do you have a lift at home or use one at work? If yes, read on

    The Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has informed the public that all lifts installed in Malta need to satisfy the following criteria in order to ensure the safety of the users of lifts. All...

  • Weekly consumer advice

    • When we are legally entitled to a refund, we should not accept a credit note. • If we change our mind about a product purchased, we are not legally entitled to a remedy. • A credit note usually has terms and conditions attached to it, which we...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Choosing organic food products

    Choosing organic food products

    As consumers we have the right to choose the products that satisfy our needs. To be able to make the right choice we need to have access to clear and correct information. This applies to all the different purchases we make and thus also when we...

  • Defective shop-soiled washing machine

    Q: A year-and-a-half ago I bought a shop-soiled top-loading washing machine from a local seller. This was delivered without original packaging but I was assured that it was unused and new. The seller gave me a one-year commercial guarantee on all...

  • Changing non-sale items in sales

    Q: I received some clothes as presents and these were purchased before the sales started. Unfortunately, the outfits did not fit me well, so I went back to the shop to exchange them. The sales having started, I tried to find similar items to just...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More on commercial guarantees

    More on commercial guarantees

    When buying certain goods, we are often given a commercial guarantee. This guarantee does not replace the protection the law gives us but provides additional benefits. To verify what these are, we need to read the terms and conditions of the...

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