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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Inspection of lifts regulation

    Inspection of lifts regulation

    The Technical Regulations Division of the Malta Competition And Consumer Affairs Authority informs the public that all lifts installed in Malta need to satisfy the following criteria to ensure the safety of users. Every lift, according to L.N. 231...

  • Digital content and your rights

    Digital content and your rights

    Digital content products are products that can be downloaded or streamed on a computer or mobile device. These products are usually bought online and include games, videos, music clips, films or live sport events. When buying these goods, the...

  • Weekly consumer advice

    ■ When selling digital content, providers must provide consumers with  specific information on the functionality and interoperability of the product. ■ If the download or streaming of the digital content involves payment, consumers must be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for gifts? Your rights and responsibilities

    Shopping for gifts? Your rights and responsibilities

    The festive season is approaching and we, as consumers, may have to face situations where it will come in handy to know how the law protects us when we have a problem with a product purchased. No matter how well we know the person we are buying...

  • Damage caused by ‘act of God’

    Q: I would like to know if the condition stating that damages caused by an act of God are not covered by a warranty is legal? I need this information because a local supplier does not want to honour my claim for a free repair or replacement...

  • Expired gift voucher

    Q: Is there a legal time frame that regulates expiry dates of gift vouchers? I had a €150 gift voucher and on it there was written that it has to be used within six months. I did not use this voucher within these six months but I tried to use it...

  • Weekly consumer advice

    ■ We do not have an automatic right to return non-faulty goods. ■ We should always check with the seller if an exchange or return is possible before concluding a sale. ■ When purchasing gifts we should always request a gift receipt with the terms...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Private sales and second hand goods

    Private sales and second hand goods

    When we consumers purchase a product privately, that is from a seller who is not a professional seller, this kind of business transaction is excluded from the provisions provided in the Consumer Affairs Act. If the goods purchased result faulty or...

  • Incompatible fridge freezers

    Q: Earlier this year, my wife and I purchased two fridge freezers after we were assured by the seller that the two fridges could be installed next to each other in our built-in kitchen. A few weeks after installation both fridges started leaking...

  • Car repair or replacement

    Q: I have bought a brand new car which is still under warranty. A few days ago I had to tow the car to the seller’s repair garage after a serious noise developed in the engine. On the same day I was informed that the water pump in the engine...

  • Weekly consumer advice

    ■ Private sales are excluded from the provisions provided in the Consumer Affairs Act. ■ Second hand goods from private sellers are usually purchased tale quale. ■ Before buying a second hand vehicle consumers should first have it checked out by a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Commercial guarantees are voluntary

    Commercial guarantees are voluntary

    Commercial guarantees given to consumers by sellers are voluntary guarantees and may vary significantly in their terms and conditions. In fact, these guarantees may be given for different periods of time. When a commercial guarantee is given for...

  • MCCAA public statement issued

    The director general (Consumer Affairs), in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), hereby identifies and informs the public that the advertisement leaflet entitled ‘Waterproofing Services’ on one side thereof and ‘Liquid...

  • Photography services

    Q: Four years ago I was going to get married but a few months before the wedding date my fiancé and I decided to break up and cancel the wedding. For almost all the services and goods booked for the wedding we were offered credit notes. The booked...

  • Weekly consumer advice

    ■ Commercial guarantees are voluntary and may have different terms and conditions. ■ Consumers’ legal rights cannot be diminished by commercial guarantees that are less beneficial. ■ Once the two-year legal guarantee expires, consumers may only...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

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