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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • European Consumer Day 2017

    European Consumer Day 2017

    The 19th edition of the European Consumer Day Con­ference organised by the European Economic and Social Committe (EESC) was held in Malta earlier last week. This event, usually held in the country holding the EU presidency, provides a forum where...

  • Replaced car water pump defective

    Q: Eleven months ago I had to replace my car water pump as it was not functioning well. Since my car was no longer under guarantee I bought the required original parts from the local agent and took the car to a mechanic of my choice to have the...

  • Are we entitled to a two-year warranty?

    Q: We are considering buying a data logger from a local seller and the company where we are interested in purchasing this product from is only offering us a one-year commercial warranty. Aren’t we legally entitled to a two-year warranty? A: When...

  • Ed Sheeran joins stars in call for boycott of 'emotional blackmail' ticket sites

    Ed Sheeran joins stars in call for boycott of 'emotional blackmail' ticket sites

    Ed Sheeran has backed a campaign urging fans to reject the "emotional blackmail" of websites selling gig tickets at inflated prices. The musicians have endorsed a new guide published by campaign organisation The FanFair Alliance in UK, which...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Passenger rights when travelling by bus or coach

    Passenger rights when travelling by bus or coach

    Bus and coach transport is the most important means of land passenger transport after private cars. From surveys carried out in several EU Member States at national level it transpires that passengers using this mode of transport tend to be...

  • Purchase of second hand car

    Q: I have just purchased a second hand car directly from the owner. In less than a week the car developed some faults and I had to take it to a mechanic to have it fixed. The mechanic told me that the gearbox and the clutch needed to be replaced...

  • Am I entitled to a refund?

    Q: I bought an expensive pair of shoes from a local seller. When I tried on the shoes at the shop I had no socks and they fitted well. When I tried them on again at home with tights, the shoes slipped out of my feet. The following day I went back...

  • Cyber criminals 'could target smart phones in bid to hold users to ransom'

    Cyber criminals 'could target smart phones in bid to hold users to ransom'

    Smart phones, watches, televisions, and fitness trackers could be targeted by cyber criminals seeking to hold users to ransom over their personal data, security chiefs have warned. The rise of internet-connected devices gives attackers more...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consultation session: liability for damage by defective product

    Consultation session: liability for damage by defective product

    The Malta-EU Steering and Action Committee and the Malta Competition and Consumer Affairs Authority will be organising a consultation session on the ‘Liability of the producer for damage caused by a defective product’. The main objective of this...

  • A question about warranty

    Q: Ten months ago I bought a tablet from a retail shop with a one-year commercial guarantee. A few weeks ago, I took it back to the seller as  it was not working. After some hassle, the seller finally agreed to replace the defective tablet with a...

  • Who is responsible for damages suffered?

    Q: I bought a product manufactured in a EU country but imported and distributed by a local firm. Who is responsible if I am injured due to a defect in the product? Can the local seller or manufacturer waive their liability if a waiver form is...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Alternative dispute resolution for complaints by consumers

    Alternative dispute resolution for complaints by consumers

    From time to time consumers encounter problems with the products or services purchased. Fortunately, most of these problems are resolved directly with the seller after the consumer complains about the shortcomings encountered. However, there are...

  • Ordered tiles not delivered

    Q: More than two months ago I ordered some tiles from a local retailer. To date these tiles have not yet been delivered. Whenever I ask the seller when the delivery will take place, I am always told ‘next week’ but the delivery never happens. Now...

  • Weekly consumer advice

    • Through ADR consumers may obtain the help needed to resolve disputes with traders and service providers without going to court. • The role of an ADR entity is to bring conflicting parties together to reach an amicable solution. • The Complaints...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping online safely: rights and responsibilities

    Shopping online safely: rights and responsibilities

    The internet provides us with a wide variety of products and services to choose from and the comfort to buy from home any time of the day, seven days a week. The internet is also a great place to compare products and prices and therefore make good...

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