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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Rights of sea passengers

    Rights of sea passengers

    Sea passengers departing from or arriving at a port within the EU and on cruises where the port of embarkation is in the EU have specific rights in case their trip is cancelled or delayed. Sea passengers must also be properly informed about the...

  • Insist on a cash refund

    Q: While on holiday, we paid for a particular excursion we couldn’t go on due to the traffic we found on the way. The travel agency accepted to give us a refund in the form of a credit note which we can use when we purchase another holiday from...

  • Weekly advice

    • Sea passengers whose trip has been delayed for more than 90 minutes are entitled to free refreshments in reasonable relation to the amount of time they are left waiting to board the ship. • Sea passengers are entitled to up to three free nights...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Purchasing digital content online

    Purchasing digital content online

    When consumers purchase digital content, such as a film, game or music, and this content is downloaded or streamed onto an electronic device, legally, consumers have the right to be informed about their cancellation rights before they download or...

  • Consultation seminar on non-prepacked foods sold

    Consultation seminar on non-prepacked foods sold

    The Malta Competition and Consumer Affairs Authority is organising a consultation seminar for food retailers and catering establishments, such as supermarkets, bakers, butchers, fish shops, confectioneries, restaurants and take-aways, that sell...

  • Non-refundable break

    Q: I have booked a weekend break online. While booking I was informed that the offer I was taking had a non-refundable policy and if the booking was cancelled, the whole fee would be charged. Unfortunately, after placing the booking, I realised I...

  • Weekly consumer advice

    • Consumers must be informed about their cancellation rights before they download or stream the purchased digital content. • If the digital content about to be streamed or downloaded involves payment, the consumer must be clearly informed about...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Car rental and consumer rights

    Car rental and consumer rights

    Consumer complaints related to car rentals have increased considerably in the past couple of years. The most common problems European consumers face in this sector usually concern vague or unclear terms and conditions and unplanned extra costs. A...

  • Malta Competition and Consumer Affairs Authority warning

    The Malta Competition and Consumer Affairs Authority has been notified about stairlifts (Acorn stairlifts), which may pose a risk to consumers as the seat post may detach from the main seat support and result in injuries. The stairlifts are...

  • MCCAA director general issues statement on liquid membrane

    The director general (Consumer Affairs) is issuing a public statement, in terms of Article 8 of the Consumer Affairs Act (Cap. 378), whereby the public is being informed that the advert of quality proofing liquid membrane, published in the Hotspot...

  • Wedding dress sale query

    Q: I need some information regarding a deposit paid by my daughter on a wedding dress. Unfortunately, she has broken off the engagement and therefore decided to cancel the order of the dress. We knew that when cancelling the order we would...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Renting a car on holiday

    Renting a car on holiday

    Renting a car to travel around while on holiday could be most convenient and practical. However, before renting a car, one should keep in mind certain tips to be better informed in order to avoid problems when returning home after a well-deserved...

  • Query on cooling-off period

    Q: Does the cooling-off period apply when signing a contract for a telecommunications service with a service provider? A: The answer depends on how the contract with the service provider was made. If the contract was concluded at the trader’s...

  • Defective LED television

    Q: We recently purchased an LED television set from a local shop. Before we took the set home, the salesperson at the shop switched it on for us to check it out and it looked fine. When we installed the TV at our house and switched it on, we...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying furniture: common problems

    Buying furniture: common problems

    The most common problems consumers encounter when buying new furniture are usually delays in delivery, damaged furniture, missing parts or that the delivered furniture is different than what was agreed to during the contract of sale. If or when...

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