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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Entering an off-premises contract

    Entering an off-premises contract

    The Doorstep Contracts Act, which use to regulate contracts of sale concluded with door-to-door sellers, has recently been revoked and replaced by the Consumer Rights Regulations. Under the new legislation, doorstep contracts are now referred to...

  • Damaged dress

    Damaged dress

    Q: Nearly three months ago I bought a dress for my daughter’s wedding. As the wedding date was getting nearer, I took out the dress to try it on with the shoes. To my disappointment I noticed that the dress, which is heavily beaded, had large gaps...

  • New design renders bath unsuitable

    Q: We recently bought a complete bathroom from a local supplier. In the meantime we have engaged an interior designer to design the room. The designer is suggesting to put the bath in a different position, which we really like as the bathroom...

  • Weekly consumer tips

    • Before entering an off-premises contract, consumers should be informed of their right to withdraw. • The 14 days’ cancellation period starts from the moment the consumer takes possession of the ordered goods. • In off-premises contracts the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Filing a consumer complaint

    Filing a consumer complaint

    Having problems with a product or service purchased is not a pleasant experience and if not dealt with in the right way it may cause useless stress and hassle. Knowing how to complain is also essential in avoiding unnecessary conflict and thus...

  • Who is responsible for the guarantee?

    Who is responsible for the guarantee?

    Q: I purchased a shower head from a local retailer and lately it is not functioning properly. The item is still covered by the guarantee. When I tried to return it to the seller, I was advised to pursue the matter with the supplier. It feels like...

  • Weekly Consumer Tips

    • The first person to speak to when we have a complaint is always the seller. • Our claim for a remedy must have a legal basis. • If we are not sure how the law protects us we should ask for information about our legal rights by contacting the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Trade fair shopping tips

    Trade fair shopping tips

    Consumers who are planning to do some shopping during the trade fairs should keep in mind a few tips to avoid unnecessary problems and good bargains. Consumers should not accept to pay any deposits if the offer does not interest them. Paying a...

  • Appliances damaged during the delivery

    Appliances damaged during the delivery

    Q: We purchased a free-standing fridge and freezer as two separate units and bought them at a reduced price from a showroom sale. When the items were delivered, I noticed a dent on the fridge door. We immediately called the seller to send someone...

  • Query on method of payment

    Q: A couple of months ago, we ordered a kitchen from a local supplier, which will be delivered in the coming weeks. We’ve already paid a 25 per cent deposit upon placing the order. The problem is that the seller wants us to pay the outstanding...

  • Weekly consumer advice

    • Delivery dates should be clearly written down on the contract of sale and agreed with by both seller and buyer. • Before signing a contract consumers should clearly read any terms and conditions they are agreeing to. • It is the buyer’s...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Extended warranties add to legal protection, benefits

    Extended warranties add to legal protection, benefits

    According to the Consumer Affairs Act, consumers have specific legal rights when purchasing a product. These rights cannot be diminished or negatively affected by any warranty provided by the supplier or manufacturer. The latter can only add to...

  • Defective chairs

    Defective chairs

    Q: In September 2012, I bought two chairs which have a paddle to elevate or lower the seat. Lately, even though the paddle still works, the seats do not remain in the upward position but slowly move back downwards. When I contacted the supplier, I...

  • Weekly consumer advice

    • Consumers’ legal rights cannot be diminished or negatively affected by any warranty provided by the supplier or manufacturer. • Traders cannot sell rights consumers already have in law. • Before buying an extended warranty consumers should shop...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The new Consumer Rights Directive

    The new Consumer Rights Directive

    The new EU Consumer Rights Directive aims at increasing consumers’ rights when contracts are concluded away from a retailer’s premises, such as purchases made online. Moreover, it lays down common rules for businesses, making it easier to trade...

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