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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The January sales

    The January sales

    As soon as Christmas Day is over, most retail outlets start putting up signs advertising the beginning of the sales period. This to encourage consumers to keep on spending money while at the same time getting rid of all the stock purchased for the...

  • Inadequate phone pocket

    Inadequate phone pocket

    Q: A few days ago, I bought a pocket for my new mobile phonefrom a local retail outlet. Before purchasing the pocket, I asked the shop assistant whether the one I chose was good for my phone, which I showed her. She assured me that it would fit.

  • Cooling-off period query

    Cooling-off period query

    Q: A sales representative called me and convinced me to buy a mobile telephony service and to sign a contract for the provision of such a service. On the same day I signed the contract, I changed my mind and went to one of the company’s branches...

  • Tips and advice

    • Consumers’ legal rights also apply when goods are purchased at a reduced price. • No return policies cannot be applied to defective or non-conforming goods. • When the law entitles consumers to a money refund, this should be given in cash. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Overbooked flights

    Overbooked flights

    Sometimes airlines decide to overbook a flight in order to compensate for no shows at the gate. This may cause a situation where a flight cannot accommodate all the passengers who check in, as it won’t have enough seats for everyone. When this...

  • Query on aftersales repair

    Query on aftersales repair

    Q: I would like to know whether sellers are legally obliged to provide repair services on white goods once the commercial guarantee has expired? A: The Consumer Affairs Act stipulates that “if the goods are of a nature that may require...

  • Scratched dinner set

    Q: I bought a dinner set from a local shop. When I went back home with it and unwrapped it, I found that some of the pieces were scratched. I went back to the shop and the seller accepted to replace them. As he opened the new boxes, we saw that...

  • Tips and advice

    • When a flight is overbooked, the airline must first seek for volunteers. • Air passengers who willingly accept not to board the flight in exchange for benefits cannot claim monetary compensation. • Air passengers who are denied boarding are...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Look out for the Trust Mark sticker

    Look out for the Trust Mark sticker

    It’s that time of year again. In a few days’ time we will be celebrating Christmas with our loved ones. Christmas is a season synonymous with spending money and buying gifts. To make sure our hard-earned money is well spent, we need to shop around...

  • Carpet ruined by company

    Carpet ruined by company

    Q: I’ve had my living room carpet dry cleaned. When it was delivered to my house, I noticed it was in a worse state than when it was sent for cleaning. It was filthy, dusty and not fluffy anymore. I immediately complained with the dry cleaning...

  • ISO standards on web store

    You can now buy all ISO standards, graphical symbols, publications and online subscription products directly from the MCCAA website, via the new online browsing platform, which incorporates the latest technology for consulting and working with...

  • Tips and advice

    • Applicants who join the Trust Mark scheme must adhere to the scheme’s code of conduct. • Participants who do not adhere to the scheme’s code are removed from the scheme. • The Trust Mark Scheme is open to both large and small enterprises and is...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for Christmas gifts online

    Shopping for Christmas gifts online

    This time of year tends to be busy when it comes to shopping, with consumers planning their Christmas shopping ahead. An increasing number of shoppers turn to the internet to gain access to a wide choice of products and offers. While online...

  • Can I ask for a refund?

    Can I ask for a refund?

    Q: I would like to know if I have the right to ask for my money back on a purchase made from a retail outlet in Malta. When I returned the item to the seller, I was only offered a credit note. I also presented the original receipt. A: Whether or...

  • Defective mobile phone

    Q: One year and 10 months ago, I bought a mobile phone from a local seller. I was given a two-year commercial guarantee on this phone. Two months ago, I returned the phone to the seller because it was not switching on. I was informed that the...

  • Tips and advice

    • A web trader is bound by the same obligations as a trader on the high street and more. • The online seller must inform the consumer about the right to cancel the sales contract within 14 days. • When an online sale is cancelled, the only charge...

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