Advert

Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Get a quote before buying a service

    Get a quote before buying a service

    Consumers do not only purchase tangible goods but sometimes they also need to engage professional people to do a specific job or provide them with a service. If an appliance breaks down and it is no longer covered by the guarantee, consumers would...

  • Unsatisfactory works

    Q: I have a query regarding plumbing and electrical works carried out in a private property. Can a consumer legally refuse an offer from a trader to remedy unsatisfactory work done by the same trader? In my particular case, the works are so bad...

  • Are your blinds and curtains safe?

    Are your blinds and curtains safe?

    The Technical Regulatory Division within the MCCAA joins a global consumer awareness campaign aimed at informing consumers about persistent, hidden and severe dangers associated with corded window coverings, such as blinds and curtains, and...

  • Weekly advice

    • To avoid unpleasant surprises consumers are advised to request a quote or an estimate before hiring someone to do a job. • Once a quote is accepted and the booking of a service confirmed, the trader cannot charge more than the agreed price. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • More effective enforcement of air passenger rights regulations

    More effective enforcement of air passenger rights regulations

    The EU recently adopted new guidelines that clarify the existing rules on air passenger rights. The scope of these guidelines is also to ensure better application by air carriers and to help national authorities with the enforcement of the Air...

  • Shower cubicle is not fit for purpose

    Q: Last summer we ordered a made-to-measure shower cubicle from a local supplier. When it was fitted, we immediately told the installer it was not closing properly. He assured us that all we needed to do was to pull the cubicle’s door with some...

  • Washing machine not working well

    Q: Four months ago my parents bought a new washing machine. After a few days, my mother noticed the machine was draining away water while washing and giving her an error sign on its screen. Since the machine did not do this with every wash, my...

  • Weekly consumer advice

    • Air passengers who suffer long delays of three hours or more are entitled to the same financial compensation as if their flight was cancelled by the air carrier. • Financial compensation cannot be claimed if the long delay was caused by...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Protecting passengers with reduced mobility

    Protecting passengers with reduced mobility

    Persons with reduced mobility are vulnerable and may therefore encounter several obstacles when they travel if they are not provided with adequate assistance. Regulation (EC) No 1107/2006 provides specific rights to persons with reduced mobility...

  • Product safety? Yes Malta is very active

    Malta is again participating in another product safety joint action which is coordinated by Prosafe and partially funded by the European Commission. This is actually the tenth consecutive year in which Malta is participating in such joint...

  • Defective ring

    Last summer I purchased a ring from a local shop. Shortly afterwards I had to return it because it broke. The ring was glued back right in front of me. When I enquired what happened I was told that the workshop had not used the correct glue and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • New e-commerce rules to stimulate cross-border shopping within the EU

    New e-commerce rules to stimulate cross-border shopping within the EU

    Despite its numerous advantages to both consumers and traders, e-commerce in the EU is not functioning as smoothly as it could. Only 15 per cent of European consumers buy online from another EU country and only eight per cent of companies sell...

  • Problems with a sofa

    Q: A year-and-a-half ago, I bought a sofa from a local showroom. I specifically chose it for its comfort. In fact, at first, I was very happy with it. Problems started after two months – when the sofa started losing firmness. I would like to point...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying an extended warranty

    Buying an extended warranty

    Consumers may sometimes find themselves in situations where before buying a home appliance or an electronic good, the retailer offers them the possibility to buy an extended warranty. In such a scenario they must be careful not to pay for a...

  • Latest news on the EEPLIANT project

    Having started a year ago, the EEPLIANT project is now in the process of selecting laboratories and products for compliance verification testing. Malta, through the Technical Regulations Division of the Malta Competition and Consumer Affairs...

Advert
Advert