Consumer Affairs
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Sunday, February 19, 2012
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer Af...
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Sunday, February 19, 2012 , by
Odette Vella
Our rights when buying services
As consumers we are able to buy various types of services. Some are provided to us on their own, such as dry cleaning, or work done for us by professionals such as lawyers, estate agents and accountants. Other services may be provi...
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Sunday, February 19, 2012
No instructions with digital camera
Q: I recently bought a digital camera for €150. When I went home with it, I noticed that a manual was not included. When I complained about this with the shop owner, he promised he would acquire one for me and call me when available.
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Sunday, February 19, 2012
Weekly consumer advice
• Before engaging someone to carry out a service, we should first shop around and compare price quotes. • The quality of the service and the reputation of the provider should always be taken into consideration. • Gather as much info...
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Sunday, February 19, 2012
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 1411 Freephone: 8007 4400Tel: 2395 2000 Office hours for the general public:Monday to Friday from 8 a.m. to 3...
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Sunday, February 12, 2012
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Sunday, February 12, 2012 , by
Odette Vella
Do I have to accept a credit note?
When consumers are offered a credit note upon returning goods to a shop, most feel confused whether they should accept it or not. This confusion often stems from lack of information about what our consumer rights and obligations are when we...
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Sunday, February 12, 2012
Cancelled holiday
Q: My husband and I booked a package holiday with a local travel agency and paid the balance in full. The agency’s representative told us that we should receive the tickets by post two weeks later. A month passed and we heard nothing from...
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Sunday, February 12, 2012
Weekly consumer advice
• Whether a credit note should be accepted or not depends on the reason why we are returning the goods. • When goods are faulty we are entitled to a cash refund if repair or replacement are not possible. • If there is nothing wrong...
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Sunday, February 12, 2012
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 1411 Freephone: 8007 4400Tel: 2395 2000e-mail: odette.vella@gov.mt Office hours for the general public:Mon...
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Sunday, February 5, 2012
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Sunday, February 5, 2012 , by
Odette Vella
Making a complaint
As consumers, we might find ourselves in situations where we need to complain because the products or services we purchased are either defective or are not as agreed with the supplier. If unprepared, such situations may appear...
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Sunday, February 5, 2012
Defective freezer
Q: Around two years ago I purchased a free-standing freezer for €600. After a few months the freezer started to give me problems. To date, it has been repaired four times. This created a huge inconvenience. I was even given a hard t...
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Sunday, February 5, 2012
Weekly consumer advice
• When we have a complaint, we should contact the seller or service provider immediately. • When complaining, we should clearly explain what the problem is and what kind of solution we are expecting. • We should not expect something...
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Sunday, February 5, 2012
How consumers can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 1411 Freephone: 8007 4400Tel: 2144 6250/5 Office hours for the general public:Monday/Wednesday/Friday from 8.30...
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Sunday, January 29, 2012
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer Af...
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Sunday, January 29, 2012 , by
Odette Vella
Safe online shopping
The internet is a great place where we can buy whatever we need without leaving the comfort of our own home. However, to avoid unpleasant surprises, it is important to take a few precautions when buying goods and services online.
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Sunday, January 29, 2012
Returning products bought during sales
Q: Last week I purchased an item at a 60 per cent discount. It was a shirt for my husband. When he tried it on, it did not fit so I returned to the shop within seven days, as agreed with the shop assistant on the day I made the purchase.
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Sunday, January 29, 2012
Weekly consumer advice
• When shopping online we should obtain complete information on who the seller is, where he operates from and how to contact him. • We should know the total cost of our purchase, including shipping and handling charges. • We should...
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Sunday, January 29, 2012
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 1411 Freephone: 8007 4400Tel: 2144 6250/5 Office hours for the general public:Monday/Wednesday/Friday from 8.30...
