Consumer Affairs
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
The Consumer Credit Directive
European Commissioner for Health and Consumer Policy Tonio Borg, together with Social Dialogue, Consumer Affairs and Civil Liberties Minister Helena Dalli, recently launched an information campaign to generate awareness on the Consumer Credit...
-
Unwanted clothes
Q: My wife bought some clothes from a shop and, before paying, she informed the seller that she wasn’t sure about her choices. The seller assured her she could return the unwanted clothes within two weeks. After three days, my wife took the clothes...
-
Weekly consumer advice
• Advertisements that promote the purchase of credit should indicate, in an unambiguous manner and through an example, the credit’s interest rate and its total costs. • Consumers should be given all the information about the credit agreement before...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Buying with confidence
Buying with confidence was the main focus of discussion at a recent seminar organised by the Malta Competition and Consumer Affairs Authority (MCCAA) at the Mediterranean Conference Centre, Valletta. The second in a series of five information...
-
Weekly consumer advice
• The cooling-off period allows consumers who buy from distance or doorstep sellers to change their mind and cancel the sale. • When consumers exercise their cancellation rights, the trader must reimburse any amount paid by the consumer within a...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Holiday problems caused by ‘exceptional circumstances’
If we’re at the airport waiting to board our booked flight and are informed that our flight has been delayed for more than three hours or has been cancelled, the airline has to offer us financial compensation. This could range from €125 to €600,...
-
Unsafe products on the market
Product safety inspectors from the Malta Competition and Consumer Affairs Authority (MCCAA) have come across electrical travel universal adaptors, like the one pictured. These adaptors pose a serious risk of electrocution to consumers as the various...
-
Weekly consumer advice
• We are entitled to financial compensation when our flight is delayed for more than three hours or has been cancelled. • Financial compensation cannot be claimed when the delay or cancellation is the result of an extraordinary circumstance. •...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Our rights when purchasing services
As consumers, we purchase as many services as we purchase goods. We may, for instance, engage someone to repair a broken appliance, or have some building work done. We may also pay for the services of a professional, such as an interior designer or...
-
Weekly consumer advice
• Once we confirm an order or sign a contract, we cannot change our mind without facing unpleasant consequences. • A contract may be cancelled only when there is a pre-sale agreement that allows such cancellation. • Contracts concluded through...
-
How you can get in touch with us
Office for Consumer AffairsMizzi House,National Road,Blata l-BajdaHMR 9010 Freephone: 8007 4400Tel: 2395 2000General enquiries: [email protected] complaints: [email protected]: www.mccaa.org.mt Office hours for the general...
-
Disclaimer
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
-
Non-refundable deposits
When asked to pay a deposit, we are often told that deposits are non- refundable. Is this true? Does the law protect us? What precautions can we take to safeguard our money and avoid losing deposits? As consumers, we may find ourselves in various...
