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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer Markets Scoreboard

    The recently published 2016 edition of the Consumer Markets Scoreboard provides an overview of EU citizens’ assessment of the performance of key consumer goods and services markets based on data collected in 2015. The study is based on EU...

  • Who is responsible for the legal guarantee?

    Q: Nearly two years ago I purchased a mobile phone with a one-year international warranty from a UK seller. The phone has now developed a fault. I am aware that the international warranty has expired but the two-year legal guarantee is still valid.

  • Recurring laptop problems

    Q: A year-and-a-half ago, I bought a laptop from a local seller. A few months later, the laptop was slowing down and its applications were crashing. When I returned the laptop to the seller, the latter did a low-level format but the problem wasn’t...

  • Volkswagen emissions case

    The Malta Competition and Consumer Affairs Authority (MCCAA) has been following attentively the developments of the Volkswagen emissions case from the very beginning. It has also been monitoring the actions Volkswagen Malta was taking regarding...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returning unwanted or defective clothing items

    Returning unwanted or defective clothing items

    Clothes are undoubtedly one of the most common type of purchases we make. Consequently, there is a high possibility that sooner or later we may encounter some kind of problems with the items of clothing purchased. When faced with the need to...

  • Do I have to accept repair?

    Q: Three weeks ago I returned a mobile phone to the seller to have it repaired because it was not functioning well. The mobile phone is still under warranty. When I asked how long the repair would take, I was not given a specific time period but...

  • Weekly advice

    • When we purchase clothes that are not fit for purpose or are not as described, we are legally entitled to a free remedy. • Sellers may request proof of purchase before providing us with a remedy. • The right to claim a legal remedy cannot be...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Dealing with delivery problems

    Dealing with delivery problems

    When we, consumers, order and purchase goods that we cannot transport ourselves, or when we buy goods through a distance means of communication, we usually make arrangements with the seller to have the goods delivered to our house.In these...

  • Dispute with service provider

    Q: Two years ago I signed a mobile telephony contract with a local service provider. This contract included unlimited calls to specific numbers. During the last few months of my contract I realised that I was being charged for the calls I made to...

  • Weekly advice

    • When goods are not delivered within the time period agreed with the seller, consumers can opt to cancel the sale and request a refund. • Unless otherwise specified in the contract of sale, goods must be supplied within thirty days from the date...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Concluding a contract of sale: a consumer’s responsibilities

    Concluding a contract of sale:  a consumer’s responsibilities

    A contract of sale can be made verbally or in writing. Both types of contracts are legally binding on the parties involved in the sales agreement. However, in case of a dispute, written contracts are more beneficial to both consumers and traders...

  • Am I entitled to free repair?

    Q: A year and three months ago I bought a smartphone from a local seller. A few days ago I started encountering problems with it and was thinking of returning it to the seller to have it fixed. The problem is that on the warranty card provided on...

  • Are gift vouchers supposed to have an expiry date?

    Q: I recently received a voucher as a gift. On it was written that the gift voucher has to be used by a specific date. I think it is unfair that I am limited with a date by when to use the voucher. A: It is not illegal for sellers to impose an...

  • Weekly advice

    • Even though legally binding, verbal agreements are best backed up in writing. • Consumers should ensure that they have proof of everything agreed with the seller. • A sales contract cannot be cancelled unless an important term or condition of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Defective product liability: what rights does the Consumer Affairs Act give?

    Defective product liability: what rights does the Consumer Affairs Act give?

    Products may not only turn out to be defective and stop functioning well, but they may also cause us harm or significant damage to our property. For instance, a toaster or an electric kettle can catch fire and burn down our kitchen or, even worse,...

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