Q: Some months ago I purchased a pair of shoes. From the very first day I wore them, I felt unstable on them and so only wore them a few times. When I wore them, I felt the heels moving. I took the shoes to a shoemaker to have them checked and repaired.

However, after checking them, the shoemaker told me that the heels are not the problem. Apparently, shoes should have a type of strengthener along the sole which was not there and hence advised me to return them hoes to the seller, as they could not be repaired.

I am still in possession of the original receipt but I am not sure if I have the right to return these shoes since several months have passed from the date of purchase. I would like to know if I am entitled to a remedy or not?

A: If the shoes you purchased are not fit for the purpose for which goods of the same type are normally used, or do not show the quality and performance which are normal in goods of the same type, then the Consumer Affairs Act gives you the right to claim a remedy. In the first instance, you may request the seller to repair the shoes, but if such a solution is not possible, then you may opt for replacement. If replacement with a similar model is not possible, then the law gives you the right to claim part or full refund.

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