■ We do not have an automatic right to return non-faulty goods.
■ We should always check with the seller if an exchange or return is possible before concluding a sale.
■ When purchasing gifts we should always request a gift receipt with the terms and conditions of the return policy written on it.
■ Our legal rights cannot be diminished or taken away by shops that display ‘No refunds’ or ‘No exchanges’ signs.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt