A consumer has purchased a sofa set from a local supplier. When the sofas were delivered to the consumer’s house she immediately noticed that the sofas’ material was damaged. The seller took the sofas back to the warehouse to repair the defective material. However, the consumer was not happy with the repair job and requested a full refund.

The seller rejected the claim and the consumer filed a complaint with the Office for Consumer Affairs within the MCCAA. Mediation was sought, but unfortunately the two parties did not reach an agreement. Hence, the consumer opted to take her case to the Consumer Claims Tribunal. Since the issue mainly concerned a disagreement on whether the repair was done professionally by the seller, the arbiter appointed an expert to file a report on the sofas’ condition.

The expert reported that the repair works were not done properly. The arbiter agreed with the expert’s conclusions after she saw photos of the repaired sofas.

In view of this, the tribunal ruled in favour of the consumer who was granted a full refund amounting to €3,000, plus the expenses the consumer incurred to submit her case to the Consumer Claims Tribunal. The tribunal also ruled that the seller would keep the sofa set.

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